Home

ELAP Services

Rehabs That Take ELAP Services

ELAP Services works with self-funded employer health plans, helping them manage how medical claims are priced and paid. It is not an insurer, and the employer’s plan sets the benefits. Plans that use ELAP can include coverage for drug and alcohol treatment, with rules that vary by plan design and level of care.

Centers in Iowa and Nebraska name ELAP on their websites. Plans using this kind of pricing approach may not rely on a traditional network, so ask your plan administrator how facility bills are handled. Before admission, also ask the facility about prior authorization, how it bills these plans and any balance you could owe.

Rehab Centers Near You

Drug and Alcohol Rehab Centers That Accept ELAP

CHI Health Saint Francis – Grand Island

2112 West Faidley Avenue, Grand Island, NE 68803

4.4★★★★☆~~1,225~~

Joint Commission

DetoxResidentialIOP+3

Accepts InsuranceAccepts MedicaidAccepts Medicare+4

Co-occurring DisordersMATTrauma-informed+8

Deaf and HoH

CHI Health Saint Francis operates from 2112 West Faidley Avenue in Grand Island. The site sits in Hall County, which shapes which public funding routes apply. The practical catchment runs wider than the city limits, taking in people who travel in rather than finding care on their doorstep. Residential treatment, intensive outpatient and outpatient care are delivered here, alongside medication-assisted treatment, telehealth appointments and care for co-occurring mental health conditions. Which level fits depends on…

1.0 miAbbott Park4.1 miCentral Nebraska Regional AirportServes3 towns

Substances treated

Adderall Rehab · Alcohol MAT Friendly · Alcohol Medication Treatment · Alcohol Only Rehab · Alcohol Rehab · Beer Addiction Treatment · Binge Drinking Treatment · Carfentanil Rehab · Chronic Pain and Substance Use · Codeine Rehab · +37 more

Levels of care

14-Day Rehab · 21-Day Rehab · 30-Day Rehab · Addiction Retreat · Aftercare and Continuing Care · Anxiety Retreat · Clonidine and Lofexidine Detox · Continuing Care · Depression Retreat · Detox by Substance · +20 more

Therapies

12 Step Rehab · Addiction Counseling · Anger Management · Brief Intervention · Cognitive Behavioral Therapy (CBT) · Contingency Management · Counseling and Therapy · Evidence-Based Therapy · Family Therapy · Group Therapy · +3 more

Mental health

Co-Occurring Mental Health Conditions · Depression and Anxiety · Depression and Trauma · Mental Health Conditions · Mental Health Treatment · Psychiatric Medication Management · Psychosocial Rehabilitation · Social Skills Training · Trauma Treatment

Groups served

Active Duty Military Dual Diagnosis Rehab · Active Duty Military Outpatient Rehab · Active Duty Military Rehab · Active Duty Military Telehealth · Active Duty Military Trauma Rehab · Active Duty Military TRICARE Rehab · Adult Rehab · Court Ordered Dual Diagnosis Rehab · Court Ordered MAT · Court Ordered Outpatient Rehab · +57 more

Support services

Case Management · Community Outreach · Health and Wellness Support · Health Education · Housing and Employment Support · Housing Assistance · Intervention Services · Peer Support · Practical Support · Recovery Support Services · +3 more

Languages

Deaf and Hard of Hearing Dual Diagnosis Rehab · Deaf and Hard of Hearing MAT · Deaf and Hard of Hearing Rehab · Deaf and Hard of Hearing Residential Rehab

Insurance accepted

Aetna · BCBS (Blue Cross Blue Shield) · Cigna Healthcare · CompResults · CorVel · ELAP Services · First Health · GEHA · Humana · Medica · +14 more

Bellevue Psychiatric Associates – Bellevue

3308 Samson Way, Bellevue, NE 68123

3.3★★★☆☆7

Joint Commission

DetoxOutpatientTelehealth+1

Accepts InsuranceAccepts MedicaidAccepts Medicare+4

MATVeteransTeens+8

Deaf and HoH

Bellevue Psychiatric Associates operates from 3308 Samson Way in Bellevue. The site sits in Sarpy County, which shapes which public funding routes apply. Nearby communities include La Vista, Offutt AFB and Ralston. Nebraska draws people across long distances for treatment, so travel time is worth weighing against waiting time. Outpatient care is delivered here, alongside medication-assisted treatment and telehealth appointments. Which level fits depends on the assessment rather than on what is available, so the…

7.3 miPlatte River12 miEppley AirfieldServes11 towns

Substances treated

Levels of care

Aftercare and Continuing Care · Clonidine and Lofexidine Detox · Detox by Substance · Detox Centers · Evening Treatment · Non-12-Step Rehab · Online Rehab and Telehealth · Outpatient Rehab · Recurrence Prevention · Weekend Rehab

Therapies

Activity Therapy · Addiction Counseling · Anger Management · Cognitive Behavioral Therapy (CBT) · Counseling and Therapy · Couples Counseling · Dialectical Behavior Therapy (DBT) · EMDR Therapy · Evidence-Based Therapy · Family Therapy · +6 more

Mental health

Co-Occurring Mental Health Conditions · Depression and Anxiety · Family Education Programs · Mental Health Conditions · Mental Health Treatment · Psychiatric Medication Management · Psychosocial Rehabilitation · Social Skills Training

Groups served

Adult Rehab · Couples Rehab · Court Ordered Rehab · Men's Dual Diagnosis Rehab · Men's Medicare Rehab · Men's Outpatient Rehab · Men's Rehab · Men's Telehealth · Men's TRICARE Rehab · Senior MAT · +24 more

Support services

Case Management · Recovery Support Services · Suicide Prevention Services

Languages

Deaf and Hard of Hearing Dual Diagnosis Rehab · Deaf and Hard of Hearing MAT · Deaf and Hard of Hearing Rehab

Insurance accepted

Aetna · BCBS (Blue Cross Blue Shield) · Cigna Healthcare · CompResults · CorVel · ELAP Services · First Health · GEHA · Humana · Medica · +14 more

CHI Health Immanuel – Omaha

6901 North 72nd Street, Omaha, NE 68122

4.3★★★★☆~~1,467~~

SAMHSA listed

Inpatient

Accepts InsuranceAccepts MedicaidAccepts Medicare+4

Co-occurring DisordersTrauma-informedVeterans+5

CHI Health Immanuel operates from 6901 North 72nd Street in Omaha. The site sits in Douglas County, which shapes which public funding routes apply. The practical catchment runs wider than the city limits, taking in people who travel in rather than finding care on their doorstep. Hospital inpatient care is delivered here, alongside care for co-occurring mental health conditions. Which level fits depends on the assessment rather than on what is available, so the useful…

4.8 miDodge Park6.7 miEppley AirfieldServes11 towns

Substances treated

Nicotine and Tobacco Treatment

Levels of care

Inpatient Rehab

Therapies

Activity Therapy · Counseling and Therapy · ECT Therapy · Family Therapy · Group Therapy · Individual Therapy · Specialized Therapy

Mental health

Co-Occurring Mental Health Conditions · Depression and Anxiety · Depression and PTSD · Depression and Trauma · First Episode Psychosis · Mental Health Conditions · Mental Health Crisis Services · Mental Health Treatment · PTSD Treatment · Serious Mental Illness Treatment · +1 more

Groups served

Active Duty Military Dual Diagnosis Rehab · Active Duty Military Medicare Rehab · Active Duty Military PTSD Rehab · Active Duty Military Rehab · Active Duty Military Trauma Rehab · Adult Rehab · Couples Rehab · Court Ordered Rehab · Military Family Dual Diagnosis Rehab · Military Family Medicare Rehab · +15 more

Support services

Case Management · Peer Support · Recovery Support Services

Insurance accepted

Aetna · BCBS (Blue Cross Blue Shield) · Cigna Healthcare · CompResults · CorVel · ELAP Services · First Health · GEHA · Humana · Medica · +14 more

CHI Health Immanuel Hospital – Omaha

6845 North 68th Plaza, Omaha, NE 68122

4.3★★★★☆~~1,467~~

InpatientResidential

Accepts InsuranceAccepts MedicaidAccepts Medicare+4

TeensCouplesCourt ordered+1

CHI Health Immanuel Hospital operates from 6845 North 68th Plaza in Omaha. The site sits in Douglas County, which shapes which public funding routes apply. The practical catchment runs wider than the city limits, taking in people who travel in rather than finding care on their doorstep. Hospital inpatient care and residential treatment are delivered here. Which level fits depends on the assessment rather than on what is available, so the useful first question is…

4.5 miDodge Park6.5 miEppley AirfieldServes11 towns

Levels of care

30-Day Rehab · Anxiety Retreat · Depression Retreat · Inpatient Rehab · Mental Health Retreat · Residential Rehab · Teen Retreat · Treatment Retreats

Therapies

Activity Therapy · Cognitive Behavioral Therapy (CBT) · Counseling and Therapy · Dialectical Behavior Therapy (DBT) · Evidence-Based Therapy · Family Therapy · Group Therapy · Individual Therapy · Integrated Dual Disorder Treatment · Specialized Therapy

Mental health

Co-Occurring Mental Health Conditions · Crisis Intervention · Depression and Anxiety · Family Education Programs · Illness Management and Recovery · Mental Health Crisis Services · Mental Health Treatment · Psychosocial Rehabilitation

Groups served

Couples Rehab · Court Ordered Rehab · Legal Advocacy Support · Teen Rehab · Teen Residential Rehab

Support services

Case Management · Chronic Illness Management · Education and Job Training · Health and Wellness Support · Housing and Employment Support · Intensive Case Management · Nutrition and Fitness Counseling · Peer Support · Recovery Support Services · Suicide Prevention Services

Insurance accepted

Aetna · BCBS (Blue Cross Blue Shield) · Cigna Healthcare · CompResults · CorVel · ELAP Services · First Health · GEHA · Humana · Medica · +14 more

CHI Health Mercy Psychiatric Associate – Council Bluffs

801 Harmony Street, Council Bluffs, IA 51503

3.5★★★★☆18

Joint Commission

DetoxOutpatientTelehealth+2

Accepts InsuranceAccepts MedicaidAccepts Medicare+3

MATTeensSeniors+7

Deaf and HoH

CHI Health Mercy Psychiatric Associate operates from 801 Harmony Street in Council Bluffs. The site sits in Pottawattamie County, which shapes which public funding routes apply. Nearby communities include Carter Lake. Iowa draws people across long distances for treatment, so travel time is worth weighing against waiting time. Outpatient care is delivered here, alongside medication-assisted treatment and telehealth appointments. Which level fits depends on the assessment rather than on what is available, so the useful…

0.6 miLincolns Visit to Council Bluffs Historical Marker3.7 miEppley AirfieldServes11 towns

Substances treated

Adderall Rehab · Alcohol Medication Treatment · Alcohol Only Rehab · Alcohol Rehab · Beer Addiction Treatment · Binge Drinking Treatment · Carfentanil Rehab · Codeine Rehab · Concerta Rehab · Dexedrine Rehab · +32 more

Levels of care

Aftercare and Continuing Care · Clonidine and Lofexidine Detox · Continuing Care · Detox by Substance · Detox Centers · Discharge Planning · Evening Treatment · Non-12-Step Rehab · Online Rehab and Telehealth · Outpatient MAT Clinic · +4 more

Therapies

Addiction Counseling · Anger Management · Brief Intervention · Cognitive Behavioral Therapy (CBT) · Counseling and Therapy · Couples Counseling · Dialectical Behavior Therapy (DBT) · EMDR Therapy · Evidence-Based Therapy · Family Therapy · +6 more

Mental health

Co-Occurring Mental Health Conditions · Crisis Intervention · Depression and Anxiety · Family Education Programs · Mental Health Conditions · Mental Health Crisis Services · Mental Health Treatment · Psychiatric Medication Management · Psychiatric Walk-In Clinic · Psychosocial Rehabilitation

Groups served

Adult Rehab · Couples Rehab · Court Ordered Rehab · Men's Medicare Rehab · Men's Outpatient Rehab · Men's Rehab · Men's Telehealth · Men's TRICARE Rehab · Senior MAT · Senior Outpatient Rehab · +18 more

Support services

Case Management · Community Outreach · Education and Job Training · Health and Wellness Support · Health Education · Housing and Employment Support · Housing Assistance · Practical Support · Recovery Support Services · Suicide Prevention Services · +1 more

Languages

Deaf and Hard of Hearing MAT · Deaf and Hard of Hearing Rehab

Insurance accepted

Aetna · BCBS (Blue Cross Blue Shield) · Care for Yourself (Iowa) · Cigna Healthcare · CompResults · CorVel · ELAP Services · Every Woman Matters · First Health · GEHA · +18 more

Lasting Hope Recovery Center – Omaha

415 South 25th Avenue, Omaha, NE 68131

2.7★★★☆☆90

SAMHSA listed

InpatientPHPOutpatient+2

Accepts InsuranceAccepts MedicaidAccepts Medicare+4

Co-occurring DisordersTrauma-informedVeterans+4

Lasting Hope Recovery Center operates from 415 South 25th Avenue in Omaha. The site sits in Douglas County, which shapes which public funding routes apply. Nearby communities include Ralston. Nebraska draws people across long distances for treatment, so travel time is worth weighing against waiting time. Hospital inpatient care and partial hospitalization are delivered here, alongside telehealth appointments and care for co-occurring mental health conditions. Which level fits depends on the assessment rather than on…

1.0 miPresident Gerald R Ford Birthsite4.3 miEppley AirfieldServes11 towns

Substances treated

Nicotine and Tobacco Treatment · Smoking Cessation Medication

Levels of care

Inpatient Rehab · Online Rehab and Telehealth · Outpatient Rehab · Partial Hospitalization Program (PHP) · Rehab Transfers · Walk-In Rehab

Therapies

Activity Therapy · Cognitive Behavioral Therapy (CBT) · Counseling and Therapy · Dialectical Behavior Therapy (DBT) · Evidence-Based Therapy · Group Therapy · Individual Therapy · Specialized Therapy

Mental health

Co-Occurring Mental Health Conditions · Crisis Intervention · Depression and Anxiety · Depression and PTSD · Depression and Trauma · Family Education Programs · First Episode Psychosis · Mental Health Conditions · Mental Health Crisis Services · Mental Health Treatment · +5 more

Groups served

Active Duty Military Dual Diagnosis Rehab · Active Duty Military Medicare Rehab · Active Duty Military PTSD Rehab · Active Duty Military Rehab · Active Duty Military Telehealth · Active Duty Military Trauma Rehab · Active Duty Military TRICARE Rehab · Adult Rehab · Court Ordered Rehab · Military Family Dual Diagnosis Rehab · +22 more

Support services

Case Management · Health and Wellness Support · Peer Support · Recovery Support Services · Suicide Prevention Services

Insurance accepted

Aetna · BCBS (Blue Cross Blue Shield) · Cigna Healthcare · CompResults · CorVel · ELAP Services · First Health · GEHA · Humana · Medica · +14 more

CHI Health Psychiatric Associates – Omaha (7101 Newport Avenue)

7101 Newport Avenue, Omaha, NE 68152

1.0★☆☆☆☆1

Joint Commission

PHPOutpatientTelehealth+1

Accepts InsuranceAccepts MedicaidAccepts Medicare+4

VeteransTeensSeniors+7

Deaf and HoH

CHI Health Psychiatric Associates operates from 7101 Newport Avenue in Omaha. The site sits in Douglas County, which shapes which public funding routes apply. The practical catchment runs wider than the city limits, taking in people who travel in rather than finding care on their doorstep. Partial hospitalization and outpatient care are delivered here, alongside telehealth appointments. Which level fits depends on the assessment rather than on what is available, so the useful first question…

4.8 miDodge Park6.7 miEppley AirfieldServes11 towns

Substances treated

Adderall Rehab · Alcohol MAT Friendly · Alcohol Only Rehab · Alcohol Rehab · Beer Addiction Treatment · Binge Drinking Treatment · Carfentanil Rehab · Codeine Rehab · Concerta Rehab · Dexedrine Rehab · +31 more

Levels of care

Aftercare and Continuing Care · Discharge Planning · Evening Treatment · Non-12-Step Rehab · Online Rehab and Telehealth · Outpatient Rehab · Partial Hospitalization Program (PHP) · Recurrence Prevention · Weekend Rehab

Therapies

Addiction Counseling · Anger Management · Brief Intervention · Cognitive Behavioral Therapy (CBT) · Contingency Management · Counseling and Therapy · Couples Counseling · Dialectical Behavior Therapy (DBT) · Evidence-Based Therapy · Family Therapy · +8 more

Mental health

Groups served

Support services

Case Management · Peer Support · Recovery Support Services · Suicide Prevention Services

Languages

Deaf and Hard of Hearing Dual Diagnosis Rehab · Deaf and Hard of Hearing MAT · Deaf and Hard of Hearing Rehab

Insurance accepted

Aetna · BCBS (Blue Cross Blue Shield) · Cigna Healthcare · CompResults · CorVel · ELAP Services · First Health · GEHA · Humana · Medica · +14 more

CHI Health Psychiatric Associates – Omaha (16909 Lakeside Hills Court)

16909 Lakeside Hills Court, Omaha, NE 68130

2.8★★★☆☆19

Joint Commission

DetoxOutpatientTelehealth+1

Accepts InsuranceAccepts MedicaidAccepts Medicare+4

Co-occurring DisordersMATTrauma-informed+11

Spanish spokenDeaf and HoHVietnamese spoken+20

CHI Health Psychiatric Associates operates from 16909 Lakeside Hills Court in Omaha. The site sits in Douglas County, which shapes which public funding routes apply. Nearby communities include Boys Town, Chalco and La Vista. Distance matters here, and the nearest option is not always the one that fits. Outpatient care is delivered here, alongside telehealth appointments and care for co-occurring mental health conditions. Which level fits depends on the assessment rather than on what is…

7.8 miOrval Smith Park16 miEppley AirfieldServes14 towns

Substances treated

Adderall Rehab · Concerta Rehab · Dexedrine Rehab · Nicotine and Tobacco Treatment · Prescription Stimulant Rehab · Ritalin Rehab · Smoking Cessation Medication · Stimulant Rehab · Vyvanse Rehab

Levels of care

Therapies

Mental health

Co-Occurring Mental Health Conditions · Depression and Anxiety · Depression and PTSD · Depression and Trauma · Family Education Programs · Illness Management and Recovery · Mental Health Conditions · Mental Health Treatment · Psychiatric Medication Management · Psychosocial Rehabilitation · +4 more

Groups served

Active Duty Military Dual Diagnosis Rehab · Active Duty Military Medicare Rehab · Active Duty Military Outpatient Rehab · Active Duty Military PTSD Rehab · Active Duty Military Rehab · Active Duty Military Telehealth · Active Duty Military Trauma Rehab · Active Duty Military TRICARE Rehab · Adult Rehab · Couples Rehab · +74 more

Support services

Case Management · Chronic Illness Management · Health and Wellness Support · Nutrition and Fitness Counseling · Peer Support · Recovery Support Services · Self Help Groups · Suicide Prevention Services

Languages

Arabic Speaking Rehab · Chinese Speaking Rehab · Creole Speaking Rehab · Deaf and Hard of Hearing Dual Diagnosis Rehab · Deaf and Hard of Hearing MAT · Deaf and Hard of Hearing Rehab · Farsi Speaking Rehab · French Speaking Rehab · German Speaking Rehab · Greek Speaking Rehab · +15 more

Insurance accepted

Aetna · BCBS (Blue Cross Blue Shield) · Cigna Healthcare · CompResults · CorVel · ELAP Services · First Health · GEHA · Humana · Medica · +14 more

Why Trust RehabSeekers.com?

RehabSeekers is an independent behavioral health directory covering drug and alcohol addiction and mental health treatment providers.

Learn More

Every listing has a source: an official register, a licensing record, or details the facility sent us.

Credentials shown honestly. Accreditation, licensing and registration listed separately.

Reviews shown exactly as written. Never edited, never removed because a facility asked.

No commission, no referral fees. Nothing a facility pays for changes where it appears.

Contact details always go direct. Calls reach the facility itself, never a call centre.

See where our data comes from and our editorial policy.

Common questions

Answered from what is listed here.

Does ELAP Services cover rehab?

Yes, but only to the extent the employer's plan allows. ELAP sets no benefits of its own; it prices and audits facility bills for self-funded employers. Whether detox, residential care, PHP, IOP or outpatient treatment is paid for sits in the plan document and is administered by a TPA such as Imagine360, UMR or Trustmark.

ELAP member materials describe audits of hospital, outpatient surgery center and skilled nursing bills; behavioral health facilities are not named, so confirm the benefit with the administrator before admission.

Private Insurance Acceptedhttps://rehabseekers.com/insurance-accepted/private-insurance-accepted/

Is ELAP Services the same as Imagine360?

Yes. ELAP Services and Group & Pension Administrators announced on January 18, 2022 that they had come together as Imagine360, and the rebrand began that quarter. The old ELAP website now carries Imagine360 branding and states that ELAP Services is now Imagine360. Imagine Health was named as a contributing company.

Imagine360 is privately owned and still works from the former ELAP headquarters at 1550 Liberty Ridge Drive in Wayne, Pennsylvania.

Private Insurance Acceptedhttps://rehabseekers.com/insurance-accepted/private-insurance-accepted/

Is ELAP Services an insurance company?

No. It is a cost containment and member advocacy company serving self-funded employers, which pay medical claims from their own funds instead of buying insurance. ELAP audits facility claims against plan limits and holds no insurance risk, while Imagine360 now also acts as a third-party administrator.

Because benefits sit in the employer's plan document, two companies using the same pricing approach can pay very differently for identical treatment.

Private Insurance Acceptedhttps://rehabseekers.com/insurance-accepted/private-insurance-accepted/

Does ELAP cover detox?

Yes, when the employer's self-funded plan includes it. Detox benefits, the settings allowed and any day limits come from the plan document, and the administering TPA processes the claim. Facility charges are then repriced under reference-based pricing rather than paid at a negotiated network rate.

Ask the detox program and your plan administrator how the facility bills reference-based pricing plans and what balance, if any, you could be asked to pay.

Detox Centershttps://rehabseekers.com/programs/detox-centers/

Does ELAP cover inpatient rehab?

Yes, if the employer's plan covers inpatient or residential addiction treatment, since no standard benefit for any level of care is published. Facility bills are benchmarked against Medicare rates or the hospital's reported cost and paid with a markup; press reporting puts out-of-network pricing at Medicare plus 20 percent.

Confirm in writing what the plan pays per day and who reviews medical necessity before you or a loved one is admitted.

Residential Rehabhttps://rehabseekers.com/programs/residential/

Does ELAP cover outpatient rehab or IOP?

Yes, where the employer's plan includes outpatient behavioral health. Intensive outpatient, partial hospitalization and standard outpatient counseling are benefit decisions written into the plan document rather than set by ELAP. Imagine360 plans are open access, so a program does not have to hold a contract for claims to be paid.

Program claims still run through the plan's administrator, so ask the center to bill the TPA directly rather than collecting more than a copay up front.

Intensive Outpatient Program (IOP)https://rehabseekers.com/programs/outpatient/iop/

Does ELAP need prior authorization for rehab?

No authorization rules are published by ELAP or Imagine360. Precertification comes from the employer's plan and whichever administrator runs it, and medical necessity criteria are not published. Imagine360 holds URAC accreditation for health utilization management and runs care management in house, so reviews do occur on some plans.

Imagine360 nurses will also advise on which level of care someone needs, and can be reached at 800-827-7223 before treatment begins.

Inpatient Rehabhttps://rehabseekers.com/programs/inpatient/

Does ELAP cover out-of-network rehab?

Yes. Imagine360's reference-based pricing plans are open access and state there is no out-of-network: members may use providers regardless of contract status, and the claim is repriced instead of denied. The company says 98 percent of members can see the doctors they choose.

A facility can still bill the difference between its charge and the plan payment, and ELAP advocates with its legal team dispute those balance bills for members.

Private Insurance Acceptedhttps://rehabseekers.com/insurance-accepted/private-insurance-accepted/

How much does rehab cost with an ELAP plan?

Out-of-network facility bills are priced at about Medicare plus 20 percent on Imagine360 plans, but what you personally owe is the deductible, copay and coinsurance written into your employer's plan. ELAP tells members to pay a facility only the copay or deductible at the time of service.

Paying more up front risks an overpayment the facility may not refund, and ELAP audits often reduce the deductible and coinsurance amounts a member is billed.

Payment Assistance Availablehttps://rehabseekers.com/payment/payment-assistance-available/

What should I do if a rehab balance bills me under an ELAP plan?

Do not pay the balance. Compare the bill against your explanation of benefits, then send it to ELAP by email to balancebills@elapservices.com, by fax to 1-888-560-2447, or call Member Services at 1-800-977-7381. Once you give written permission, an advocate and ELAP's legal team handle the facility.

Act immediately on any collection notice, because the notice allows only 30 days to dispute the debt before the matter moves further.

Self Pay Rehabhttps://rehabseekers.com/payment/self-pay/

Does ELAP cover therapy and mental health treatment?

Yes, to the extent the employer's plan covers behavioral health, since Imagine360 publishes no standard terms or visit limits. Its Virtual Care Access benefit includes behavioral health visits alongside routine and specialty care, and licensed counselors give free phone support for conditions such as depression.

Nurses and licensed professional counselors also coordinate care on reference-based pricing plans, and virtual care availability differs from one employer group to the next.

Counseling and Therapyhttps://rehabseekers.com/therapies/counseling-and-therapy/

Does ELAP have Medicaid or Medicare plans?

No. ELAP and Imagine360 build products only for self-funded employers, and no Medicaid, Medicare Advantage or marketplace plan exists. Medicare matters here only as a pricing benchmark, because reference-based pricing uses Medicare rates as the starting point for what a plan pays a facility.

If someone you care about carries Medicaid or Medicare instead of employer coverage, treatment is billed to that program and its own authorization rules apply.

Medicaid Rehabhttps://rehabseekers.com/insurance-accepted/medicaid/

How do I find a rehab that takes ELAP or Imagine360?

Search the Imagine360 member benefits site or its find a provider tool, or call the number on your Benefits ID card or 800-827-7223 and ask staff to compare options. Because the plans are open access, a treatment center does not need a contract to be used.

Call the center directly too, and ask whether it bills reference-based pricing plans and whether it accepts the plan payment as payment in full.

Private Insurance Acceptedhttps://rehabseekers.com/insurance-accepted/private-insurance-accepted/

What is the ELAP Services phone number?

ELAP Member Services, also called the ELAP Advocate line, is 1-800-977-7381. Imagine360 members reach support at 800-827-7223 for immediate help with care or a bill. The number printed on your Benefits ID card may differ from both and should be used first.

Members can also email myplan@imagine360.com with plan questions, while balance bills go to balancebills@elapservices.com or to the fax line 1-888-560-2447, marked for the Balance Bill Response Team.

What states does ELAP Services operate in?

Nationwide. Imagine360 describes a coast-to-coast physician network of more than one million contracted providers, plus direct health system contracts in over 20 markets, and publishes no state list. Headquarters sits in Wayne, Pennsylvania, where the University of Pennsylvania Health System has been the regional partner since 2018.

Availability depends on the employer rather than the state, because these plans are sold to self-funded employers and cannot be bought by an individual.

Do you run a treatment service?

Get Verified to rank above unverified listings, show the Verified badge and be contacted directly.

Or claim or add your listing for free.

ELAP Services is not an insurance company. It is a reference-based pricing and balance-billing advocacy firm based in Wayne, Pennsylvania that works for self-funded employer health plans, and since 2022 it has traded as Imagine360. For anyone weighing addiction treatment, the practical consequence is simple: the employer’s plan document decides what is covered, and ELAP decides what the bill is worth.

The mechanics appear in ELAP’s own employee and HR materials. A third-party administrator receives the facility claim, sends it to ELAP, ELAP audits it against the plan’s limits, and the administrator issues the explanation of benefits. ELAP holds none of the insurance risk. Prices are benchmarked rather than discounted from a charge master, usually against Medicare or the hospital’s reported actual cost plus a markup; a November 2023 report in the Philadelphia Inquirer put the out-of-network figure at Medicare plus 20%.

Since the January 2022 combination with Group & Pension Administrators, Imagine360 also administers plans itself, so the same name can now appear on the card, the explanation of benefits and the audit. This guide covers what an ELAP plan pays for at each level of care, where authorization sits, what treatment costs, how medication is handled, what in-network means on an open-access plan, and how to find a program.

Does ELAP Services Cover Drug and Alcohol Rehab?

That is set by the employer’s plan document, not by ELAP. Neither ELAP nor Imagine360 publishes standard terms for detox, residential treatment, partial hospitalization, intensive outpatient care or outpatient therapy. The plan says what is covered, the administrator applies it, and ELAP prices the claim that follows.

ELAP member materials describe the claims it audits as those from hospitals, outpatient surgery centers and skilled nursing facilities. Behavioral health, residential and addiction treatment settings are not named in that list, which is a silence rather than an exclusion. The summary plan description is where the answer actually lives, and the administrator can read it out before anyone schedules an admission.

Which arrangement are you on? Some employers buy ELAP reference-based pricing while another administrator runs the plan; employer materials pair ELAP with Trustmark in one flyer and with UMR, HealthSmart and PDH networks in a 2026 guide. Others buy an Imagine360 product outright, such as Complete Care, a level-funded plan or the PPO. The number on the Benefits ID card tells you which door you are using.

What Does an ELAP Plan Pay For at Each Level of Care?

Whatever the plan document lists, priced the same way at every level. Imagine360 nurses advise on the level of care a situation calls for, reached on 800-827-7223, and licensed professional counselors sit alongside them in care coordination on reference-based pricing plans.

Medical Detox

Withdrawal management reaches the plan as a facility claim, whether it is delivered on a hospital unit or in a freestanding medical detox setting. Ask the administrator whether detox is a covered benefit and how the stay will be priced, and ask the admissions team how it bills a reference-based plan. Alcohol and benzodiazepine withdrawal can cause seizures, and acute withdrawal belongs in an emergency department regardless of billing questions.

Residential and Inpatient

An inpatient or residential rehab stay is the claim most exposed to the pricing method, because it is the largest. Nothing is published about length-of-stay limits, so the plan document governs. Ask what the plan pays per day, how continued stay is reviewed, and what the program expects to collect beyond the explanation of benefits amount.

PHP, IOP and Outpatient

Partial hospitalization and intensive outpatient programs sit between a hospital bed and weekly counseling, and they are billed as facility or professional services depending on how the program is licensed. No visit limits are published for therapy; those come from the employer plan. Outpatient counseling and medication management are the levels most likely to be straightforward on any plan design.

Does ELAP Services Need Prior Authorization for Rehab?

Nothing is published either way. ELAP and Imagine360 post no precertification rules for substance use or mental health care, and the contact page carries no precertification number. Any requirement comes from the employer’s plan and whichever administrator runs it, so the number on the Benefits ID card is the first call before admission.

Imagine360 holds URAC accreditation for case management, disease management and health utilization management, and runs care management in-house, so a review process exists even though its criteria are not published. No behavioral health carve-out vendor is named, and employers can integrate their own. Where a plan is administered by UMR or another administrator, that company handles precertification and ELAP enters later, at the pricing stage. Ask which medical necessity criteria the reviewer applies and how a continued stay is reassessed.

What If a Program Asks for Payment Up Front?

ELAP tells members that the only amount to pay before or at the time of service is the copay, or the deductible where one applies. Paying more risks an overpayment that may not come back, and the audit frequently reduces the deductible and coinsurance owed in the first place. If a clinic will not admit without a larger payment, contact the administrator straight away, or Trustmark on a Trustmark plan, and let a representative deal with the billing office.

How Much Does Rehab Cost With ELAP Services?

No figures are published, because there is no ELAP plan to publish them for. The deductible, copay and coinsurance all come from the employer’s plan document. What ELAP adds is the pricing step: facility charges are benchmarked against Medicare or reported cost with a markup on top, and the 2023 press figure for out-of-network providers was Medicare plus 20%.

Rates at directly contracted health systems are negotiated instead, and Imagine360 counts such contracts in more than 20 markets. The table below is the undiscounted market price a program would quote for private insurance or self-pay, before any benchmark or plan benefit is applied.

Typical US market rates before insurance
Level of care	Monthly	Daily
Medical detox (7–14 days)	$1,500 – $5,200 per week	$215 – $745
Residential inpatient	$6,200 – $26,000	$205 – $865
PHP	$7,200 – $14,000	$240 – $465
IOP	$2,700 – $9,200	$90 – $305
Outpatient	$1,300 – $5,200	$45 – $175

What to Do If a Balance Bill Arrives

A bill for more than the explanation of benefits amount is the situation ELAP was built for. Compare the two documents, do not pay the difference, and send the bill in. Once written permission is given, a Member Services Advocate is assigned and ELAP’s legal team takes the matter up with the billing office and with any collection agency involved.

If a bill arrives. ELAP Member Services and the Advocate line is 1-800-977-7381; balance bills go to balancebills@elapservices.com or by fax to 1-888-560-2447, marked for the Balance Bill Response Team. A collection notice is more urgent, because it carries only 30 days to dispute the debt. Imagine360 members reach plan support on 800-827-7223 or myplan@imagine360.com.

Does ELAP Services Cover Suboxone, Methadone and Other Addiction Medication?

No policy is published. Imagine360Rx is an integrated, pass-through pharmacy benefit run through a licensed pharmacy benefit manager the company does not name, with specialty drugs routed to Ascella Health. Nothing appears on buprenorphine, naltrexone or methadone, so formulary tier and any authorization step are questions for the plan administrator before a prescription is written.

Where the Prescription Is Filled

The split matters more on a reference-based plan than on a conventional one. Medication given during an inpatient or residential stay reaches the plan inside the facility claim that ELAP audits. A prescription for Suboxone or buprenorphine filled at a pharmacy afterwards runs through the pharmacy benefit instead, with its own list and copay. Dosing at a methadone clinic is billed as a program service rather than a pharmacy fill, so ask the clinic how it submits claims and what the plan has paid for other patients.

Which Rehab Centers Are In-Network With ELAP Services?

On an open-access plan the question changes shape. Imagine360 states there is no out-of-network in its plans and that a member may use any provider whatever its contract status, with pricing handled by the audit. Where contracts do exist, they are direct health system agreements and physician contracts, and the find-a-provider search or the number on the Benefits ID card settles status.

Programs that accept ELAP Services are gathered on the ELAP Services page, with separate pages for detox centers and outpatient rehab. Each listing shows the payments the program says it accepts, its licensing and accreditation, and how far it sits from the nearest airport, so a shortlist can be drawn up before the call that settles pricing and admission.

How Do I Find a Rehab That Takes ELAP Services?

Search on the member benefits site at mibenefits.imagine360.com or the find-a-provider page at imagine360.com, or call the number on the Benefits ID card, or 800-827-7223. Support staff compare providers and schedule appointments, and nurses advise on the level of care, which is the quickest way to narrow a list before contacting an admissions team.

Two other routes are worth knowing. Virtual Care Access offers routine and specialty visits including behavioral health through several providers, so online rehab and telehealth may already sit inside the plan, and licensed counselors give phone support at no charge for conditions such as depression. Geography matters too: in the Philadelphia region the exclusive health system partner has been the University of Pennsylvania Health System since 2018, which shapes where contracted care sits for anyone looking at rehabs in Pennsylvania and the counties north of Princeton, New Jersey.

Is ELAP Services the Same as Imagine360?

Yes. ELAP Services and Group & Pension Administrators announced on January 18, 2022 that they had come together as Imagine360, with Imagine Health named as a contributing company, and the rebrand began that quarter. The elapservices.com domain still resolves and now carries Imagine360 branding. A plan document that names ELAP, a flyer that names an ELAP Advocate and a card that says Imagine360 all point to the same company.

Ownership is described as private. A private equity directory lists Water Street Healthcare Partners as the owner, which could not be substantiated on Water Street’s own portfolio page, so treat that as unsettled. What is settled is the product line: reference-based pricing, level-funded plans, a PPO, Complete Care, third-party administration and pharmacy, all for self-funded employers. There is no Medicaid, Medicare Advantage or marketplace plan behind this name.

References and Citations

ELAP Services — employee and HR frequently asked questions, balance bill response materials and Member Services Advocate flyers.
Imagine360 — reference-based pricing, network and find-a-provider, out-of-network and out-of-area, third-party administration, Imagine360Rx and member support pages, 2026.
Imagine360 and Group & Pension Administrators — announcement of the combination forming Imagine360, January 18, 2022; Complete Care launch release, July 30, 2025; Choice360 announcement with Health Rosetta, 2026.
The Philadelphia Inquirer — November 27, 2023 reporting on Imagine360, reference-based pricing and the University of Pennsylvania Health System contract.
RehabSeekers directory listings and market rate research, United States, 2026. Ranges are indicative and vary by facility, length of stay and coverage.