Alliance for Psychological Services – Miami

I am writing to express my profound dissatisfaction with the service I recently received at your facilities. As a customer, I feel it is essential to point out several critical issues that negatively impacted my… experience: First, the telephone support lacked the professionalism and courtesy expected of an institution of your kind. It is imperative that you have bilingual staff, as the language barrier is extremely frustrating for those who do not speak English, hindering clear and effective communication. Furthermore, I was deeply impressed by the poor condition of the facilities. The lack of hygiene and the persistent odor project an unacceptable image of neglect. Finally, the treatment I received left me with the impression that your absolute priority is financial gain over customer well-being. I agree with other opinions that the current approach is purely transactional and lacks empathy. I hope you will consider these observations an opportunity to make improvements.

Melissa Tigges, who serves as the psychologist, appears to approach her role in a way that feels more theoretical than practical when dealing with real individuals seeking help. In a professional setting where clients… are supposed to feel supported and guided toward improvement, it is critical that personal opinions and emotions do not influence the environment. Unfortunately, based on what several clients have reported, this does not seem to be the case. There have reportedly been instances where personal political opinions and negative generalizations about men were expressed during group sessions. Topics of that nature are highly inappropriate in a setting meant to help clients focus on self-improvement and rehabilitation. When political views or personal biases enter the conversation, it can create division, discomfort, and fear among clients who may feel they cannot speak openly without risking negative consequences. A therapeutic environment should be neutral, supportive, and focused strictly on helping people grow and make positive changes in their lives. When that focus shifts toward personal viewpoints or off-topic discussions, it undermines trust and the effectiveness of the program. Additionally, there are concerns from clients that procedures within the program appear more focused on financial gain than on producing meaningful outcomes. Many individuals who attend these programs genuinely want to improve themselves and move forward with healthier mindsets. When the program fails to provide proper guidance and professionalism, it risks leaving participants feeling more frustrated or discouraged rather than supported. Accountability and transparency are essential in any program designed to help people rebuild and better themselves. Individuals in positions of responsibility should strive to provide an environment that promotes fairness, respect, and genuine personal growth.

Being totally honest, I went in to my group sessions w Dr Tiggis with hesitancy and a heavy dose of skeptism. But over the course of my work w her she gave me a whole new outlook. She creates a space of safety and… confidence that went a long way towards allowing me to truly face my issues head on and i can never thank her enough for that. Ive seen some of the other more negative comments on here and my only conclusion is that they were not bought into the process, which is a must to have success. If you do that part, the Dr. and her team of professionals will guide you the rest of the way, even though that path may include facing some tough truths, etc. i can highly recommend specifically Dr. Tiggis - she was, ofc my primary doctor - and greatly appreciate her role in my treatment. She deftly and professionally managed many types of cases and personalities and made us into a cohesive, family-like group, which i am sure is not any easy thing to pull off, but her experience shows. Thanks for everything Dr.

Alliance phycological service ,has been an awesome ,and very effective in my treatment this past year .the whole team is wonderful and very knowledgeable in helping guys like me,that nobody knew what to do with . The… phycologist who help me ,miss Martin ,is very good if not the best phycologist I have ever been to.she has taught me a lot of coping skills,and has help me to be okay with who I am.she help me bring closure to a lot of my mental issuesls and trauma at this point ,I don't even have any suicidal ideations. The price to see a phycologist at alliance is very affordable. my outlook on life has changed and I am a better human being .I highly recommend alliance ,to see a phycologist.it really changed my life for the better.people have seeing the difference and ,and I am a productive member of society and I am not a head case any more. The team works very hard for clients to get better,they really truly care,like I said my phycologist miss. Martin is 2nd to none,the best psychologist I have ever had ,bar none. Everybody thought I would never become sane or have sanity in my life,she works extremely hard to help people in my situation .I will be eternally greatful and thankful to her ,the team. I wish I would have attended alliance a long time ago ,my life would have been easier and better,honestly and truly. Ismael lanzas .

Only have great things to say about the staff at Alliance. They do really look into diving deep into things and really support clients. I can say I learned more than I thought I was going to learn and I feel now a… better self with a new set of tools and cognizant about resources available. I highly recommend services provided by this office as they are not just looking to check the box but to deliver results to clients. Only recommendation is to provide clients with a digital and transparent way to track visits other than paper hard copies for traceability reasons.

Malissa is a very well educated and personable person, shes doing good by helping people when they need it, no complaints 👍🏼

Dr. Tigges has provided me with services for nearly 3 years, my experience has been nothing but positive. She is attentive and supportive, remains neutral and has overall been wonderful to work with and will continue to… see her for services in the future. She offers valuable insight, I feel supported, listened to, valued and respected by her and overall she remains flexible to each other's schedule. When we've discussed family matters her insight is valuable and I can see how important family and children's well-being is to her.

It’s all about the money. The best thing Tigges does is promote herself through the “court circuit,” I’ve heard she attends every event possible to get her name in front of all the judges. BE WARNED-YOU DO NOT HAVE TO… ACCEPT HER ON YOUR CASE-DO NOT-THERE ARE QUALIFIED PSYCHOLOGISTS WHO DO THEIR JOBS FOR THE RIGHT REASONS. I read the reviews on Yelp but didn’t believe anyone could be that bad, but Malissa Tigges is truly a disgrace. Thankfully my children are ok today and getting therapy for the trauma Tigges facilitated. Tigges report was pure conjecture-not fact based-and it prolonged what was already a horrific situation for my children and myself. I can go on and on but this woman should not be allowed to practice let alone have a say in child custody cases or time sharing. She blatantly lied stating I never signed releases despite having me sign the releases twice, once during the marathon testing she conducted with no debriefings (not supposed to happen). She is lazy and doesn’t do an investigation, didn’t even speak to relevant doctors. Tigges decides what side and then uses whatever information they feed her to inform her written statements-which are opinions and often contradict the factual data. In this case she had no business making any recommendations without doing thorough testing on all parties-and as a psychologist should never have agreed to make recommendations without examining all sides. Psychology is a science not an art and there is no room for pure conjecture or interviews with third parties who heard something from someone but didn’t know anything directly. Relying on anecdotal information and making statements like “fine now BUT…” with no basis is not psychology. She even said she had worked with a psychiatrist to get very important records she never even tried to get, but turned out he was dead before she even graduated high school (I DO fact check). She uses antiquated terminology I’m guessing she googled while creating her reports. Facts need to be taken as facts and hearsay as just that. She did a terrible, if not negligent, job and that isn’t my lay opinion but is the opinion of three other consultant psychologists and a psychiatrist. Every attorney involved including the children’s attorneys disagreed entirely with Tigges. The case finally ended when all attorneys but the petitioners spoke loud and clear as to what was in the best interest of the children; being in the sole custody of their mother with ZERO contact or visitations with insane grandparents. She really could have hurt my children. It is sad that someone could have ended their suffering so much earlier and chose to prolong it and scarier yet, could cite the active alcoholism and abuse yet think children should be around an active alcoholic and a narcissist. She shows little understanding of complex psychological issues and less insight into cluster b personality disorders than some of the lawyers involved; who thankfully showed a deep intelligence for what was really going on. Be warned she is overly impressed by money and I heard from more than one psychologist in Miami that she actually has a mean streak. The woman really belongs nowhere near families. I’ve seen the flippant responses she gives to these reviews purposely stating information she should not be divulging in public, very professional as usual. Please just spare me the defensive responses-EVERYONE disagreed with her assessment and these were psychologists and a psychiatrist all of whom had degrees from very prestigious institutions with far more experience. THEY EVISCERATED her report. I can only imagine the shoddy work she has done to others. She truly did more harm than any other single person involved in my case. It is dangerous when someone so money focused taking steady court work is essentially using computer programs and cram sessions and presumptuously, and arrogantly, believing that alone can determine what is in the best interest of a child or children. Calling yourself a forensic psychologist doesn’t make you one.

8/10/23 I have yet to receive a copy of my file, nor my son’s file. They have the signed and notarized releases they requested from me and I have clarified this already, but nope, they simply refuse to release our… medical records to me. ————— Dr. Tigges; I did not expect that you/your office will take any accountability. You continue to underestimate others and it clearly shows on your response to my review. Did you really think I am unaware that you can see and reply to my post? Sadly, you do not decide how you are to charge the patients for the services rendered to them, even if is $0.01, specially if you MUST charge their medical insurance. You also did not only charge $25 for the services as you have mentioned and I have proved it. You and I are very well aware of other things that I am not disclosing, but that I have documented and provided to other sources as I deemed necessary. Review your emails with your staff or yourself, so that you can obtain said releases and provide me with the all of the medical records that I continue to request and have not received to date, which as I stated, its been over 60 days and by law and office policy, you should provide no later than 30 days. Run for your life!!!! If you have a choice, I recommend you seek another provider. In case that you were ordered services through court, do yourself a favor and request a new referral from the FCS case manager, not even with a court ordered referral detailing the specific services, they were able to follow. I went and still am going through a very unpleasant experience with them, to say the least. There is a tremendous lack of professionalism, attention to details, financial mistakes, poor therapy services, etc.. There are no parking spaces - maybe zero to one. The rooms in which the sessions are held are depressing, very old furniture and seats/sofas that sink down low making it very uncomfortable to go through the sessions and looks like they've been picked up from the side of the road - with the exception of Dr. Tigges' special room, who is the director and owner. Her room is very welcoming, it has new cohesive furniture, very clean and pleasant to be in... My 12/13 yo son was assigned to three different therapists and without my consent/nor input, the last one must to have been no more than 23 yo (not the right therapist to handle my case) and I would be simply informed after the fact. The therapists are all pursuing their careers and tend to come and go often, even the judge in our case was concerned to hear this information. The fact that our family court case was a high conflict case, was undermined at many different levels. They charged my credit card on file, the father's credit card and some times my insurance. They should have always billed my insurance and split the co-pays 50/50 between the father and I. It took me three to four months to get their attention about the over charges, which at the end were never resolved which prompted me to follow different methods in order to report them and get my money back. There is so much more, but I hope that by now this has called your attention to make a better choice for your best interest, because they sure do not have it in them. The last thing I want to add is that I have yet to receive all medical records on file which I requested over sixty days and continue to follow up on. It is their policy to provide within thirty days of the patient's request. Good luck!

Took 6 months for a report knowing that I could not see my child until report was done. She did not care. She would say certain things in the report with no explanation. The mother of my child kept me away from the… child for 1.5 years my daughter is now 3. The doctor did not speak on this. Instead she wanted me to take classes because I shook my head. What she said about me in the report she did not state the reasoning in which is unethical. Paid 6450 dollars some of it was for documents she asked for and she did review but charged like she did. The proof that she did not review it is the transcript said on March 9, 2020 we are not reviewing unsupervised time sharing until the report is done. Report was very bias and the mother hired her. The psychologist put recommendations for visitation but never seen me with my kid. The psychologist is culturally blind. I stated she is a white girl with red her she knows nothing about a black man and she proved me right in court. I told her I always have a body camera when I'm around the mother she stated paranoid disorder. She stated this in court not knowing I just came from a domestic violence injunction from November 13, 2020 to August 10, 2021 and I have not seen my ex wife since June 16, 2020. I would encourage you to find a psychologist that is reported with the ABA this psychologist is not they are bounded ethically. I reported her to the board. They stated by law they can not do anything unless I file a motion with the Judge and they get rid of her. Tigges will write down all of the gossip what each party says that,s about it. She told the Judge the first Judge left because I was toxic meanwhile there was a court order that he signed stating that he was advised. Psychologist are not supposed to speak on things that are not accurate in court she spoke on a lot of things she knew nothing about.Her not giving the report in a timely matter affected the time sharing drastically.

Dr. Tigges was court ordered by the court to conduct an impartial, objective evaluation of my child. My case was very complex with a long 9 year history of domestic violence. My daughter was greater affected and was a… victim of domestic violence. I almost felt our case was lost in the system and very complex with over 1000 documents and no solution. My daughter suffered traumatic experiences and talking about what she went through was difficult for her, she lost hope and didnt trust many people.; but Dr. Tigges was very caring, empathetic and made her feel comforted and listened to her feelings. She really cared about her experiences, and advocated for her safety, best interests, and emotional wellbeing. It was also very apparent that she took the time to read each court document and interviewed others on the case. I was highly impress that she was able to read all the 9 year case history thoroughly and in such short notice. I know the that anything court related and forensic or psychological experts are costly but she did provide me with a discounted rate and expeditiously produced the report in time for Court and offered different methods of payments even a payment plan . She was extremely thorough, timely, caring and professional. Most importantly, I felt my daughter and our case was lost in the system and Dr. Tigges gave my child her voice back and trust because she was lost and hurt with this chaotic system. She truly cares about the childrens feelings and I'm grateful for how detailed, meticulous and most important for her helping my daughter. I highly recommend her especially if you have a complex case trust me when I say I don't think there are to many people there that would take the time to review over 1000 documents and do a detailed unbiased report in a months notice and gain a confidence of a child and make her feel cared and safe.

Dr. Tigges, thank you so much for helping me voice what I couldn’t say in my own words. You were on point with everything. I mean everything. You were worth every penny! If not more.

There are not a lot of options for high quality, court mandated psychological testing services in miami dade. Unfortunately, it took nearly 8 months to receive the report from Tigges and required several delays in… court. A computer program is used to generate some text in the report, according to a more experienced psychologist I had help me review the report after. These kinds of services can be helpful in court, but I think more experienced personnel should be sought out for the tricky cases.

They are bunch quacks, they take sides and violate the trust of parents. They are more of a problem than the solution. They are happy to take you money with a problem.

They're only interested in money. And they're not professionals.