Carl Albert – Heavener

My mother is there on a limited income, the nurses will not let me speak to her via phone or video call since I’m not power of attorney. Beware of your relatives being here if you cannot see them. The nurses do not care.

Tried calling to see if my high school friend who is deaf was still there so I could make plans to drive down there. Another friend tried to contact her family but no one is answering. It’s like you’re trying to help… erase my friend from seeing her friends. You had me on hold for over 42 minutes. I’m am deaf as well.

How is it even ok for a nursing home to not have a number to contact to be able to speak to an actual human being??? Would never place my family here

I was so excited because the website read so well. But I have a very very close friend that has my sister that’s down there and she is having multiple problems with simple things TV don’t work. Nobody wants to help her… find her phone or her remote she’s got two broken arms. I said call your doctor to have a prescribe a certain menu for you. All they wanna do is put gravy and bread and potatoes. We don’t eat like that. We eat salads and greens and veggies. There’s so many little things that add up to be big there. There’s no director to talk to because she quit..Today’s Wednesday January 22 it’s now 130. I just finished phone call there. They’re having so many problems and the shortest staff the director of the place should be there helping I know she is administration but where I come from everybody puts in work if somebody doesn’t show up believe me supervisors and directors come in and work. That’s such a small place. Why is it so hard to keep up with the clientele the patients are suffering because the people that get a salary or a good pay do not want to help the CNA‘s. Why not we were working I was a working supervisor and a working director. It just doesn’t seem right and when I go down there in a couple weeks, I’m gonna tour this place it is so beautifully spoke of and on the website is just magnificent. I told my sister it’s a lot nicer where you’re going but when I see the food that they were serving her and it’s been three days and I can’t find her phone I said, call the girl that was working on her phone and see if she accidentally took it at home and the director of nurses Not the director of nurses. The nurse that was lead nurse today. Said it’s been taken care of we can’t do anything about it. I said call that girl at home. No, we have someone taking care of that. It’s been three days since your cell phone has been gone. That’s ridiculous. Sorry two stars are lucky. I gave him that especially when I was in the medical business on my life x-ray lab specialist for oncology, pulmonary cardiology, but I helped when I went to college medical school. I work as a CNA and I worked my butt off and I helped everybody it needs to be new management there or that needs to be new instructions new classes. I’m staying all this because of concern in fact and what I know about the medical field and how people are worth ethics are today. I hope this gets to the right people. I’m not trying to be mean or to make people upset. It’s just fact and truth that I’m speaking thank you for your time. S Suzan Taliaferro speaking for my sister Joy Bradford, who still resides there with two broken arms.

Both my mother in law and father in law were residents. We dealt with them for about 7 years all together. They were truly amazing to work with and took amazing care of both of my family members. We would recommend them… to anyone.

My mother was here for a short term rehab stay and we both loved this place. Mitchell the administrator so pleasant and friendly and the staff was as well. It was always clean and smelled good. My mother loved the food… too. We would both highly recommend.

My dad stayed here for a knee replacement rehab and loved it. When I visited the staff was always very friendly and the place was clean. Would definitely recommend.

Staff isnt friendly and treat residents with little respect. By far the worst nursing home I've visited

I visited my sister Dawn who has been sent there for rehab. Security was intact. Good. The building looked like a new brick building. Well maintained and clean windows and glass doors. The friendly staff made me welcome… and feel at home. The entire building, entrance,hall and dinning room appeared new and well kept. My sister had nice room, TV,closet, side cabinet, and loved The home, people,and food. The staff was loving, attentive,and caring to all the patients. This is where I would want to go. Oh yes. They have domino games that my sister loves.