Presbyterian Medical Services – Questa

Made an appt here because it was the only place I could find that was taking new Medicaid patients. I had to drive like an hour to get here. Did the X-rays and exam. Then the dentist said he was retiring, so I couldn’t… get any of my dental work I desperately need done. I wish they would’ve told me that on the phone. Kinda pointless appointment if I can’t get anything done. It’s been two months since he retired and they still don’t have a new dentist. I don’t know what to do.

I do not feel safe with the new nurse practitioner, Audrey. Kia was fantastic and it is terrible that you could not find a way to keep her. If you want to know why I don’t feel safe with Audrey I can give you a list:… prescribed wrong medication, could not recommend a spine specialist and asked me to call my insurance company for a recommendation, asked why my blood pressure was so high when her assistant took my blood pressure and it was normal. Would you feel safe?

Super poor staff personal! Poor service! Long waits! Cant find there own records! Don't waist your time rhere, go to Espanola or Taos. Plus you have to wait 3 months for appointment!

Worst experience I have ever had with a dentist. Been in pain for months. Finally was two days away from finally getting my tooth pulled. They called a cancelled. Now after another month. I am at the back of the line… again. Another month away with no relief. Who is running this place

NOT AGREE WITH THOSE PEOPLES BAD COMMENTS AT LEAST HEALTH CARE IS AVAILABLE FAMILY DOCTORS IN TAOS HAS LONG WAITING LIST THEY SHPOULD BE HAPPY TO GET MEDICAL CARE TEAM IN THIS TOWN WITH JUST GETTING APPOINTMENT ONLINE… THEY ARE PROFESSIONNEL AND HELPFUL

Worst place to go if you need any kind of help, there’s been three “doctors” since I’ve been going less than a year now, my first doctor was great than she left and things went down hill now the current cnp Audrey law… has failed to fill my blood pressure medication going on three weeks now I’ve called twice and left a message and even went in and talk to the receptionist who both are always so unhappy looking poor ladies. My blood pressure is threw the roof and almost had to leave work from extreme light headedness and tight chest feelings. Everyday my blood pressure is high my body is being harmed, so I’d definitely call this negligence in everyone there’s part

This clinic is so bad I'm surprised they haven't been shut down. If you like going without your meds because of their ineptness, this is the place to go. It happened to me twice, where the doctors wouldn't alter or… refill my meds without an appointment, and appointments weren't available for weeks! The first time I had a nervous breakdown due to no meds and had to go to the ER (costing me $90 and I live on social security alone.) to get them fixed. The psychiatrist Abigail acts annoyed if you have trouble understanding, and lied about refusing to refill my script without and appointment. Bad news!!!

My appts with dr graziela were fantastic. Since then it’s horrible. I’ve left messages - no return calls. One cal I had COVID, said so on the message, never received a call back.

Excellent providers. Professional staff.

The people and the doctors are very professional are very courteous helpful. I can't speak more highly of any set of people

I went to this clinic specifying that I had nothing wrong and that I was there for my free Medicare annual wellness assessment. I said this to the receptionists and billing person and the PA that saw me. No vision test… was done and no memory questionnaire was given to me. They fraudulently billed $492.00. am

Dumbest place I’ve ever been too. Tried to set an appointment on Monday, they said they only had one for the next day, cool fine with me. Mind you my bf also heard the conversation. We arrive the next day and I’m told… it’s a week away. Like wth is wrong with these people. And I wish I could say it was just the scheduling that’s ridiculous but even the treatment is. I had a UTI and they never prescribed anything or even told me. I had to figure out by another doctor based on my records. So unprofessional and I guess they just hire anybody huh.

The nurse practitioner there named William Salls is being watched by the state licensing department, the counselor named Susan told me. It's a good thing, too, because he can't count or do fractions and he blamed that… on me. He kept making baseless accusations at me, he acted like he was going to hit me in the face one time, and he accused me of threatening him when I called and said I was too sick to drive to Questa. It got so bad that the social worker Angel had to find another doctor for me - after he told me my weight loss that was due to long covid looked good on me and asked her if she agreed (I refused to see him alone after he acted like he was going to hit me in the face). It's scary that people like him are allowed to practice and that everyone in that clinic is guilty of helping to cover up his horrific behavior, I'm guessing because there's a medical worker shortage. Oh yeah, Salls also pulled down his loose surgical mask when he was in a small enclosed room with me and the social worker, who couldn't remember stuff because she had long covid. Unbelievable

A shining example of a rural clinic. I've consistently been able to book appointments the same week, sometimes even the same day, and am not left waiting in the reception area when I get here. Friendly and competent… staff that provide crucial resources and help to the community. The dental practice is particularly impressive, it's tech and cleanliness are on par with the office I used to go to in suburban California.

Chronic illness is bad enough. Having reliable experienced compassionate healthcare providers can make a huge difference. They've hooked me up to valuable resources (transportation), and have been accommodating during… Covid.

All the medical staff including Amy and Mrs Ortega in the vaccinations dept are awesome.

I got my first COVID-19 there today. Seamless and friendly! I was able to set up the shot with them directly over the phone with everyone being courteous and friendly. I arrived at my appointed time and was out of there… in 10 minutes. They gave me the appointment for the second shot and I am happy to go back there for it. I tried to contact them on another matter and left a message with their machine. Their message said it could be as long as 3 business days before they replied due to the COVID activity. They called me back on the 3rd day as promised. Went back for the 2nd COVID shot and it went just as well as the first.

I've never been to this clinic. I wanted to make an appointment and called several times when they are supposed to be opened, but they never answered the phone and there's no message, it just rings and rings. I guess I… wont be making an appointment after all if this is how ridiculous it is to even try to get in.

This clinic is so poorly run. If I did not know what I was doing with some medical background, they could hurt someone. I would give no star if possible. I went to the clinic after being ill for two weeks. We decided to… do some diagnostics .I called to go pick up the information from the clinic . It took them an hour to hand me the needed paper work to submit to the lab. I went to the lab, dropped off the specimen and waited for their call. I checked a few days later and was told they would call me when results were in. After a week, I went to the lab myself and retrieved my results. They phoned me six days later to let me know theiresults. They sat on the information for six days before contacting me. Scary! I wish them well but they are in need of a major overhaul. The nurse practitioner was great but if her team is deficient. She has a big hill in front of her!

This is the most poorly run clinic I've ever seen! They are disorganized in such a way as to endanger their patients. They don't follow through on anything. When you report them they make up bald face lies. They… mishandled blood. They left my husband in the clinic by himself. Evidently the nurse attending him had to let her dog out, so she left! Its truly unbelievable. We are disgusted by this place.*** Wanted to add this little update. If you report them they will send you a certified letter stating how you were wrong to complain and if you kept it up you'd be barred from using them. We found this incredible. They are the only providers in this area. I'm so glad we are not reliant on their services as we were only here temporarily. I feel for the clinic patients who have no other option. We will be visiting Presbyterian headquarters in Albuquerque to file a formal complaint. We have also filed a formal complaint with NM medical board. If you can, avoid this place if possible. You'll get proper care in Taos. It's worth the drive.****