Carl Albert – Hugo

I started counseling here when it was under different supervision and had wonderful people counseling. Then they Carl Albert staff begun retiring and Carl Albert Supervisor Christopher started bringing new people… individuals into the Hugo Carl Albert and the got rid of exceptional counselor leaving her patients without any counselors for months and actually was lying to patients about event's that had taken place. They were rude, hateful and disrespectful demeanor and disregarded the patients previous diagnosis's attempting to force them into uncomfortable situations causing patients anxiety. They'd forget about patients scheduled appointment and actually laughed that they'd forgotten, this happened repeatedly. Several patients had filled complaints with the same rural area physician about the Carl Albert of Hugo, OK. Carl Albert of McAlester, Ok was notifed but took no action to make any corrections. Later, found several of these employee worked together at a different mental health care other then Carl Albert. These individuals are unreliable, toxic and dangerous for caring for individuals with any kind of mental health issues. Recommend seeking your physician's referrals or calling the Oklahoma State of mental health for their referrals reliable mental health care.

This place is extremely unprofessional and the employees here are very rude and not helpful at all. Lighthouse was way better at helping people with mental disabilities as well as helping their families cope with… helping their loved ones and these people clearly don’t care nor have respect for the family member taking care of their lives one with a disability. This place has given me the run around about my brother on multiple occasions n how is is right for me to be kept from my brothers medical stuff especially when I’m on all his paperwork n have to have his permission is diabolical considering he has the mind frame if a child. These people tried to act like they did t know him n like he’s never been there before u til I had to put down my phone n show up in person n to get answers. They should shut this place down u til they can find better people with better mind frames n a decent heart n whom carry themselves in a more professional manner. This is one reason I refuse to get help for my bipolar disorder with these people cuz it’s a waste of time n money. They don’t care about u nor ur family member n dont even have the decency to call me n let me know they shipped my brother off to a mental institution without telling me a damn thing. Oklahoma is proving to be the worst state I’ve ever lived in when it comes to anything medical much less anything else. Not only that but these people have taken me off my brothers paperwork a couple of times without my knowledge or permission. Really make it extremely difficult to help take care of ur loves one. I’m absolutely disgusted in this shameful place. Do better!

Great ppl great service and great help

Poor reviews of the place do not reflect reality . If you are unhappy it isn't their job to live your life . I have always liked the staff here . The nurse is my favorite person from here she has always been… professional.

Would not recommend

This place sucks!!!!!!!!!!!stay away the people that work here need help do not go here the nurse is creepy and unprofessional the nurse is back looks like a loaf of bread she flirts with you she needs to be on meds she… acts insecure passiv agressiv comments what a What a LoSer