VA Augusta Healthcare System – Athens

LeKeisha, in the lab, is such a breath of fresh air!! She is professional, smart, and energetic! She treats every individual like she knows them personally.

Worst place Ive been.

Front desk staff is absolutely useless and unwilling to help. Helping vets is a joke to them.

Excellent experience and everyone is very nice.

Staff were very helpful. Wait time was reasonable.

Grumpy people who should be happy they have a job! Our Vet's should not be treated this way. I, being here with my wife, have had to assist the elderly either with doors or seating. Where's the help? I went to the… restroom and there soap dispenser was empty. I told them at the window and she acted like it wasn't her department. When I first started coming here they were all masked up and made you sit 6 feet apart, even with my wife! I guess having no soap in the restroom is not a big deal now. Hypocrites! Have a little compassion for our Vet's, or go find another job!

Able to get help at the last minute.

I've always received good care from the clinic.

Providers commonly decided they just don't want to show up to appointments. It has happened way more times than I can count at this point. Don't have be on the she of a crisis at this clinic. I got myself out from the… Augusta section of VA clinics and am now under the Atlanta section to see if I can actually see a provider considering it has happened so many times here that the provider just doesn't show up here. If you go here good luck. If you're scheduled it'll be a coin toss on if the provider actually shows up.

I've been going here for years now and i must say that they are getting better with time.

I've ALLWAYS had a great experience here and have NEVER had any issues.

Worst Va clinic I’ve ever been too. These people should be ashamed of themselves and shut down.

Worst experience. My father went and was turned away. He has fallen down a flight of stairs and fractured a rib. Thank goodness for StMarys in Athens for taking such good care of him. My husband also received horrible… treatment with this staff. They continue to "lose" his paperwork and transfer him to a new team.

Thanks to all the fine people at the Athens VA Clinic I can hear again!

I’m never able to contact them directly!!!

At some point since my last appointment they installed glass in the windows and the two check in / out windows. This means that veterans now have to speak more loudly about potentially sensitive medical information… while surrounded by people.

Walked in for the first time and the kiosk told me to go to the window. Two women looked straight at me and got up out of their chairs and walked away leaving me standing at the window. Not one person asked if I needed… help. Then we had a fire drill in which all staff were more concerned about us able bodied people not moving fast enough rather than helping our elders who could hardly walk. All this comes after I requested mental health care and was told I couldn’t see MH until I saw PCM in 3 weeks. I truly hope no one wonders why vets complain about the VA and take their own lives in the parking lot. It’s my understanding that the man who manages this facility is in Augusta. Maybe he should stay in Athens a while and clean up the staff. Mr. Dwayne has been the only helpful person.

The staff at Athens have always been polite and helpful Dr Monta Louis is my latest Doctor she is very efficient about sending me to a specialist when I'm having problems and for prescribing the right medicine I'm… Vietnam veteran with 💯 % disabilities

The Audiologist, Dr. Williams, is amazing. She is very pleasant, professional and informative. Her tech, Marina, is equally good. I could not ask for better care.

This place is why Google needs a zero star option

This VA is absolutely incompetent. Of all the VA facilities that I have been treated at, this one truly takes the cake for absolute worst. They check you in and forget about you. They lose paperwork and refuse to return… phone calls. They forgot referrals for over five months. Most of the staff is clueless to what options you have and will deny coverage. My doctor is routinely late (45+ minutes) or fails to show. The same doctor will also fail on any referrals requested at an appointment and fails to accomplish anything requested. I will never come back here unless I’m forced to do so.

I’m sorry to read the negative reviews and the experiences they’ve had. :/ I can only comment on my experience and I’ve had a great one! Yes, appointments are far away typically, but that’s not necessarily their… control. Once I’m there they get me in so quickly I’m barely waiting in the waiting room, everyone has been so sweet from the doctors, phlebotomists, and to the checkout desk. Today there was a Santa there so sweet handing out goody bags and it made my morning! Keep doing what yall do and thank you!

Drs are good here. Ive been coming here for 2 years now and every single appointment takes at least 30 minutes to an hour after your appointment time to get called back from the lobby.

Hard to get in touch with Doctor or nurse, went to the VA clinic and the nurse was supposed to be updating my prescription. Still hasn't done it. Someone needs to look into what is going on at the VA . Not asking for… much, just want people to do their job. Disappointed ☹️

I am on my third doctor but she seems very nice I am hopeful.

I wish I could give zero stars. Every appointment is several months away and the receptionist lacks any compassion for sick veterans. Don’t join the service, they will use and abuse you and then make you feel unworthy… of care. I believe this is a reason so many veterans commit suicide. This clinic should be shut down.