MRB Counseling Services Inc – Hyattsville

Very easy to understand and follow the steps we need to take; I recommend it if you need a letter…

Excellent attention, great service 👍 Sergio and Viví are good people

I'm very happy with this company because they really treated me well.

MRB COUNSELING. Excellent friendliness and very good customer service.

If I could leave a no star review, I WOULD! Viviana and Sergio are very unprofessional, don’t provide proper customer service and are wrongfully charging customers fees for things they are suppose to provide after you… finish the program(s). My husband went in person yesterday 08/15/2024 to ask questions on how to obtain his documents of completion of program. Upon arrival he says they didn’t even greet him, he proceed to introduce himself and asking questions when Viviana interrupted him midway and said if he didn’t have an appointment or didn’t call 3 hours prior that he wouldn’t be helped because they were closing in 1 hour. My husband proceeded to explain that he wasn’t aware that he needed to call before or schedule an appointment so he left. Today, 08/16/2024, my husband calls the office and Viviana answers, he proceeds to ask his questions when Viviana begins to cut him off while he is speaking and tells him that he needs to pay 50$ in cash before they can even search up his document(s). My husband asks why 50$ and why didn’t she mention the payment yesterday. Viviana then hands the phone to her colleague Sergio so he could further explain that a payment needed to be made before they could look for my husbands documents and that if we didn’t want to pay the 50$ that we could speak with their supervisor. My husband was placed on hold while they “transferred” us to the supervisor but the line would just ring and ring. We decided to call another number and Tatiana Alfaro answered and was able to provide us the help we needed! Within 10 minutes my husband received the documents he needed. My husband asked Tatiana what the fees were for this service and she told us there was no fee. My husband and I have already sent an email to report this situation but we just want to make sure other individuals don't get mistreated or discouraged on obtaining their documents.

If I could give them 0 stars, I would! I spent over $2,000 and they didn't even do my paperwork! Everything they do is a "fee," even sending an email! Please save your money and find someone else. This place is only… good at taking your money! I spent over $3,000 and they made a huge mess of the MVA. They never sent me my documents, but they're punctual when it comes to taking your money!

Don’t go here they trying to take most of your money. I’ve been going to a new DUI classes. That charge me $40 instead of $50. Their drug test is 25 and give you the results right away. I recommend you go to O.R.E.A… llc. They are way better than coming here. Plus intake is only $60 dollars. If I could give this place a zero stars I would

Just walked out of this place, had the most unpleasant experience. Terrible service!

Terrible service, taking advantage of the situation to profit. Waste of time!

I went to this location with whole mess( from MVA) but the guide me trough the process to make it work. At the end i was able to solve my issues and was able to take my classes Viviana and the lady on the phone “yuli” i… believe its her name did an amazing costumer services i took few hours since im out state license and i have two profiles on mva system they were able to find my correct profile . Thanks for not giving up and try your best .

Horrible experience these people are a scam they just their just there to steal your money charging you 40 for everything and every one gets 26 classes on there evaluations no matter what just so they make money and… they are not helpful at all