Sinnissippi Centers Inc – Sterling

The way I get treated by reception and some of the other staff is truly disappointing as a person who struggles with their mental health. I've had little support from any of the staff handling my care for the past… month. I don't know if anywhere else will cover me, which is the only reason why I stay. Im honestly at the point where I'd rather stop my services that receive what I call (pardon my language in advance) "half-ass care"

They don’t answer the phone for any department. I’ve tried called for over two weeks now and even left a couple of messages. They don’t care about us at all. Management is non existent. There is a general sense of Gen Z… “IDC” vibes here. Really unappealing.

Now I can see why this has 2 stars worst experience ever the mediator was unprofessional acted like he knew the whole story in one hour tried to cut it short after 30 mins and it’s a hour session. This is why they… cheap. One sided so called mediator.

A true support to community!

Kelly helped save my life.I 100% stand by that with my Family.I am a 35 plus year addict/alcoholic and with her guidance and help I have now been sober 6 years.I follow plans,and trust her with all my heart and am so… very thankful I met her.So are my Wife and 2 Daughters.

My son has been seen for 6 months and they rushed through his counseling. I was rescheduled several times by his counselor to touch base on his progress. Then when the day finally came to meet she did not show up nor… was I able to get ahold of his counsoler for weeks after that happed. The only time they actually touched base with me was to tell me they stoped his service and said he seems to be adjusting well. I couldn’t reach anyone while trying to get ahold of the counsoler. I was not kept informed of progress and it felt as if they didn’t attempt to do any actual counseling. I would not recommend.

If you need help anytime soon, don’t count on it here. Waited a month extremely uncomfortable under the impression of seeing a doctor, and came in on my only day off work… to pay $160 for someone to type basic info I… could have done myself in 5 minutes, and told 2 more months for a doctor! Who knows what tomorrow holds for your mental health. Don’t wait, find help. Added - It has now been 2 months since I have written this review, and for me back on a treatment plan at different office. Finally am starting to get back to progressing. Today I’ve received a bill from sinnisippi demanding I pay another $40… I had been unexpectedly dropped by my insurance, then following, my primary care. I was uninsured, with no where to go. The out of pocket price for this appointment I was told was $160, as stated above. I was already struggling financially but under the impression I was going to see a doctor, I found a way to pay for it. Only to find I had been mislead. Now 2 months later, mysterious charges with the threat of collections. Sad.

Your phones aren't working. I need to get a hold of someone to tell them that we were exposed to covid and to have my appointment over the phone instead. It doesn't even ring to go through.

I'd highly suggest going anywhere else if you need help with your mental state. Went for over 2 months with suicidal thoughts, can barely leave my home, no treatment plan, then the day BEFORE my treatment appointment… they cancel, tried calling three times and got hung up on each time. Thanks so much for NOTHING! Just adding i commented on their facebook page about if they paid attention to the client they wouldnt have such high suicide rates, i was blocked from commenting. So you block and silence those who are expressing their negative experiences with you. You should be ashamed of yourselves!

I come here for visitations, and always have a good time. The staff are always nice, if I could rate it higher, I would

Positive experience with the counselors & front office staff.