Vantage Point Clinic – Eau Claire

I have nothing but kind words to express regarding Sagent North! Marge invited my child and myself into her office and truly heard me when I explained what we were seeking and I feel she matched us very well. I am so… comfortable with Rachel, she has been wonderful and I believe Taylor will be great for My child. Most importantly, this particular office and the staff we've encountered here truly have gone out of their way to help our healing. Sometimes when we get on this healing journey we may backslide or struggle and to have a place of business, in the behavioral health field understand this and offer support needed to keep coming back is a breath of fresh air.

Jennifer Abele was wonderful for our pre marriage counseling, we did about 6 or 7 sessions with her and really got a lot out of it. Highly recommend. Only took one star off because the lady with gray hair at the front… desk we saw every-time is not great and always had to rescan our insurance because she would lose it every single time or couldn’t locate it and overall is very spacey.

One of the staff refused to see me due to something that they will not explain, and when tried to make an appointment with a different staff they said that they would not be able to take myself or my partner. But have… not told us any type of reasoning as to why. Very rude and not in any way professional . If I could put 0 stars I would.

Very professional and helpful in all aspects in life. Kind and generous staff

Dealing with some anxiety/,depression concerns likley due to a current medication. Was able to get some relief after a extensive talk with a councelor who was able to isolate and recommend a medication that has seemed… to help the concerns.

JEN should never contact me again. You didn't help me.

The recent telehealth-visit with my provider at Sargent-Nystrom was pleasant. We reviewed a recent dosage adjustment on a medication. I appreciate the knowledge, thoroughness and expertise of the doctors, physician… assistants and therapists at Sargent-Nystrom.

The visit was met with ease and comfort.

Mistreated and not listened to at all. Was judged and flagged over medication that was prescribed to me 8 years ago from a doctor from mayo clinic with a PhD. I was judged over this medication that was prescribed to me… rather than helped or diagnosed with actual symptoms or problems that are occuring in my life. Horrible service and would not recommend.

This place just keeps going downhill over the years especially since Nystrom took over. The better therapists have left then you get paired up with someone new and fresh out of graduating who has minimal engagement in… the session and has no response to trauma after you tell them what you’ve been through, and just has a look on their face as if “you went through that?” Every time I call in it goes to someone in the Madison office who are clueless and they have absolutely no idea who the therapists are for Eau Claire. I have gotten, is this person in HR? Is this person in Madison? The hold times are 8-10 minutes, ridiculous! And then when you finally reach someone in Eau Claire, there always seems to be a high turnover and a new person answering and a new person at the front desk. Time to find a new place! Do not come here!

Really professional and helpful

I've been with vantage point for a few years and it's helped me tremendously.

Had problems with nystrom. They didn't give you all the paperwork to fill out right away and after my first initial appointment with a therapist , I had to see a new after my first appointment. Then after that they kept… on canceling on me. So I would void them like the plague. Seems like they don't really care for your mental health very much. Also, I was told they only had one therapist that did it in person and rest by Tele health. Which I don't mind Tele health appointments, but actually all do them with patients instead making them reschedule with a new one for some reason, instead keeping them with the one they did with there first appointment with. Also to me you aren't building a good foundation with the patient if they have to reschedule every time. In my mind, Caillier Clinic is a lot better for a independent counseling place than nystrom.

The best around.Jeff Jackson simply the best.he really listens

I have been a patient for 3-4 different therapists here. the first was pretty focused on her eastern beliefs and spent about as much time talking as I did. the second and third were inexperienced and still getting their… footing. I recently tried to schedule an appointment with the fourth, but due to missing the intake appointment they decided to cancel all the appointments I had booked out. This happened even though I had called the receptionist the morning of to reschedule the intake and ask if they could fit me in any opening sooner. I waited 2 weeks without receiving a call, went in this morning and got told the appointments were canceled despite my request. Sub-par for my expectations. It's nice that they hire Licensed Professional Councelors in training, but the only good experiences i have had here have been of my own making. I reccomend trying another place.

I have had therapy on and off since the age of 5 and have experienced many therapists and psychiatrists. My experience at vantage point wasnt awful in any way but it was highly disorganized and lacks experience. The… staff is kind but mostly too young and still "navigating" being a proper counsel. My sessions where always sit down, answer a few questions and silence. It was less interactive than any sessions i have had previously in life. I dont believe that a patient should sit in silence and be waited on to just freely spill their inner thoughts with no feedback or advocacy. Please consider this an issue as most people need a general back in forth in conversation to come to a resolution. I can easily sit at home and talk aloud to myself and be more integrated on a conclusion to help myself. Overall the staff is still kind and pleasant aside from these issues.

Reference for counseling and more. Good staff and friends

If you want to spill your guts to an intern who is about as as fresh as it gets, than this place is for you. I personally would like to have a professional give me life advice but apparently that isn't an option. I felt… like I was telling my problems to a random friend and they were just writing stuff down. Not gonna happen again.

I’m a combat veteran and get free services from the VA, however I drive all the way from la crosse WI to receive care from vantage point, particularly with Leah Gray. She is by far the best therapist I have ever had & I… have had 7 previous therapists! Leah returns calls pretty much within hours of me leaving private voicemails when I leave a message indicating I would like a call back. She is super knowledgeable and caring! All the staff, from the front desk to the billing area have taken care of me & have been too kind! I would definitely recommend Vantage Point to others. Thank you 🙏 😊

Very disorganized “intake” dept. I have left two messages over 3 weeks on scheduling an appointment with a particular therapist and to see if they take my insurance...no call back. The website is nicely laid out and… looks promising. When I called back and told the receptionist that I left 2 messages over 3 weeks, she transferred me to a manager and the manager said that particular therapist was not accepting any new patients but will ask her and see if she can squeeze me in, she said she’d call me back. it has been two weeks and another no call back. Disappointing and very unprofessional. You put yourself out there as an organization to help people reach better places in their mental health...it seems some people working there do not take it seriously.