United Services Inc – Dayville

My experience with United Services raises serious concerns about access to care, communication, and overall service reliability. Over several months, I made multiple documented attempts to engage in therapy services and… did not receive consistent follow-up or timely communication. Being ignored when actively seeking behavioral health support is not a minor issue—it is a barrier to care. There also appears to be inconsistency in how individuals are supported and prioritized. The lack of clear communication and follow-through creates uncertainty and undermines trust in the organization’s ability to provide reliable services. It appears they have favoritism and lack research when helping in a moving crisis, and will ignore all other sides of the story. Accessibility is another concern. The removal of a previously available group therapy option that accommodated standard working hours significantly reduced access for working individuals. Changes like this suggest a disconnect between services offered and the real-life needs of those seeking help. The parenting program, as experienced, relied heavily on emotionally distressing material without enough practical, solution-focused guidance. Rather than feeling supported, the experience felt discouraging and unproductive. There are clearly skilled and compassionate clinicians within this organization, which makes these systemic issues even more concerning. Their efforts appear to be limited by broader problems, including poor communication, lack of continuity, and barriers to accessing care. Behavioral health providers have a responsibility to be responsive, consistent, and accessible. Based on my experience, those standards are not being reliably met. At the end of the day, people don’t reach out for help unless they need it—being met with silence instead of support is something no one seeking care should have to experience. This was truly heart breaking.

I am writing this review on behalf of my grandmother, who has been receiving services from this office and from social worker Lisa Knight. I have personally supported her through the emotional consequences of repeated… communication failures and sessions that left her feeling unheard, unclear about direction, and more distressed than supported. For at least the past two months, communication has been inconsistent and unreliable. An appointment was canceled with the promise of follow-up, but no call came. It then took more than a month for contact to resume — after significant effort on my grandmother’s part — with no meaningful acknowledgment or apology for the lapse. Most recently, my grandmother had a scheduled 2:30pm appointment on 02/26, and there was no call, no show, and no message. She has been left understandably disappointed and upset. As someone who has personally navigated the mental health system for many years and maintained consistent care with the same clinician for three years, I understand the standards of professionalism and continuity that clients should reasonably expect. What my grandmother has experienced falls far below that standard. My grandmother is an elderly caregiver with limited mobility who lives in isolation. Reliable mental health care is especially critical in her situation and requires consistency, responsiveness, and professional accountability. Repeated lapses in communication and no-call/no-show appointments erode trust and compound the distress of someone who made the courageous decision to seek support. Please do better by my grandmother. She deserves consistent, reliable, and professional care.

I previously went there during covid for therapy for my son. They saw him once and then the next session told me that he didn't need therapy and he was getting discharged. This is not the case as he is still in therapy.… I decided to give them another go after 6 years. We went to a couple appointments. Last visit, the reception started telling my husband that we cannot have a conversation with my son because this is a therapy office and he is yelling. He was not yelling. Now we had the manager call us and tell us we are not allowed to bring our children with us, one of them being a 5 month old, because we are not putting attention to the child in session. We do not go in the sessions. We were also told that it was an inconvenience for us to bring a baby to an intake appointment because we had to feed her and she was being fussy. They accused us of spilling milk on the floor which did not happen. They do not want us to bring the other kids with us either as they should just sit there and not move. They are clearly not a place for children. I have been to a lot of therapy places from local to doctorate level therapy to partial hospitalization. I have never been treated in this way because we have other children doesnt mean we are not doing right by that child that the appointment is for. I do not post reviews but they deserve this review. Their management and services are horrible.

have been going here for 10+ years, the staff is for the most part super amazing and understanding. I always seem to have problems with the psych nurse, very unprofessional. I also always have to wait until the day I'm… out of my meds for them to send me a refill which is so dangerous/risky and I don't completely understand it. Otherwise every other aspect about this place is amazing, great therapists and psychiatrists!

I’ve been going to United Services for psychiatric med management since around 2012. They’ve always been so helpful, welcoming, understanding, etc. I’ve been with my provider, Samer, for the last 4ish years and I can… honestly say I’ve never had a more attentive and caring provider. He really listens to what I’m saying and takes the time to understand and works with me to find the best solution. I cannot say enough good things about the man, truly. Thank you United Services (and most of all thank you Samer) for all that you do. You have no idea how much it means.

Nice, comfortable, quiet environment, good people, excellent doctors, A++++++.....ratings.

Hi, delete my information you've retained on me despite refusing to assist me in any way whatsoever, you were not given consent to do so

I agreed to see someone because of diabetes. Started to eat whole foods, lost 51 pounds, went into diabetic remission. One of the counselor's decided to call a place in MA. For eating disorders, which I did not have!… Turned out, I was right the whole time. Was a thyroid problem. But, they labeled me as anorexic any way. I tried to fight it, but they refused to listen. Then said I was to be excluded from any group that has any physical exertion. This included yoga!! Also, I am now being billed by a medical practice that I have never been too! My advice: stay away from United services. They do more harm than good!

I was set up to be seen weekly. They tried to move me to bi- weekly and an agreement was made for 3 times a month. That agreement was not upheld. Now it looks like every 4 to 6 weeks. If I were you, I would go… elsewhere. Talked to Malaysia Demma, she will not honor agreement, emailed Dianne Manning, the CEO, she never responded.

I had gone there before and had a great experience. Went there this time and had to break up with my therapist. He didn’t offer me any other options, so I called intake to make an appointment with a different therapist.… Intake told my old therapist I had called (not sure why) and told me I couldn’t make an intake for 90 days due to policy. When I asked what the policy was I was met with more attitude and that “the policy is out there bc some clients skip 4/5/6 appointments and we need to make sure they really want therapy.” I had only missed one appointment. So I was transferred to a manager because yes I would like to be in therapy and it’s not my fault my therapist failed to offer to transfer me. Can’t wait to hear back and I cannot believe that this can’t just be a drama free easy switch. Absolutely unprofessional of my therapist and the intake department to seemingly decide for me if I need therapy or not and try to throw policies that don’t even have to do with me to try to deter me from getting help. Do better. Update: manager called me back and told me that “they have staffing issues and it’s not actually the policy but that they only have 2 therapists taking new clients and they aren’t available for intake for 90 days.” When I asked why I was given a different answer from intake I got no real answer. The manager then gave me numbers for different places. It seems they have no communication there and seem to really not care about the clients. I would go somewhere else.

My daughter went there and they refused to take care of the reason she was going. Then tried to pawn her off on the Joshua center which is a complete waste of time, made her worse. Then when I switch her refused to… refill her med which is a violation against continence of care. I wouldn't recommend this place to everyone they have my poor 11 year old having with drawls then refusing to answer the phone. This place is a joke and I am reporting them. Don't subject your child to this, my daughter has many medical issues and now has to withdraw because of there lies. Promising to cover till her new appointment is made haha what a joke this place is

they helped me a lot