Best Point Education and Behavioral – Cincinnati

I have wanted to share this experience for a long time because I truly believe my child was let down. If I had known that my child’s therapist would be changed after they had finally built trust and opened up, I… honestly don’t think I would have chosen Best Point for services. My child’s first therapist was compassionate, patient, and understanding. She genuinely seemed to care about my child’s well-being. As a parent, you can tell when someone is invested in helping your child, and we both felt safe with her. Even when transportation or scheduling became difficult, she was willing to work with us. If we couldn’t make it into the office, she would sometimes offer phone sessions so my child could continue receiving support. That flexibility meant everything because consistency is incredibly important in behavioral health. Unfortunately, she left, and my child was assigned a new therapist. From the beginning, the experience was completely different. The level of compassion, patience, flexibility, and understanding that we had previously experienced simply wasn’t there. This is my personal perception based on our interactions. Like many parents, I was balancing work, transportation challenges, and other responsibilities when my vehicle became inoperable, making it extremely difficult to get my child across town for appointments. I communicated what was happening and tried to reschedule when necessary. Instead of feeling supported during a difficult season, I felt like there was very little empathy or willingness to work with us. After only a small number of missed appointments and attempts to reschedule, my child’s services were discontinued. That decision was heartbreaking. Behavioral health providers work with children during some of the most vulnerable moments of their lives. When a child finally develops enough trust to open up, continuity of care should be a priority whenever possible. Abruptly ending services without meaningful efforts to help families overcome temporary barriers can have a significant impact. What disappointed me most was that I didn’t feel like there was any real attempt to understand our circumstances or help us find a solution. I also don’t recall receiving meaningful referrals or guidance to help my child continue receiving care elsewhere. It felt like we were simply dismissed. I also want to acknowledge something that was part of our experience. My child’s first therapist was a Black woman, and the second therapist was a White woman. While I cannot speak to anyone’s intentions, I personally felt that the level of compassion, cultural understanding, and genuine investment we experienced with the first therapist was noticeably different from what we experienced after the transition. That was our experience, and it contributed to how unsupported we ultimately felt. Mental health care for children should never feel transactional. Families seeking help are often already overwhelmed, and providers have an opportunity to make an incredibly positive difference during those moments. Unfortunately, that was not our experience with Best Point. Instead of feeling supported, we felt abandoned when my child needed help the most. I sincerely hope Best Point reviews its policies regarding therapist transitions, missed appointments, transportation barriers, and continuity of care so that other families don’t have to experience what ours did.

Hateful rhetoric from teachers

Didn't help my son at all. He developed more behavior problems if anything

Unprofessional communication

EA sports, its in the EEEWE

It's -2 outside and this place did not close wile CPS did! Why is this place open with deadly temperatures for our children!!!

Pulled my son from here after attending 2 years and not making any progress at all. If your thinking of sending your child here you should read the reviews and ask for testimonials from other parents on social media. My… son said the following: School feels like a prison Always have to watch your back at this school. The staff lies Treated unfairly Food is horrible Not much outside time, or outside time is taken away as a punishment. He did say that some of the staff there was cool and did care about the kids,.thats why i gave 3 stars bc i feel that is very important.

I would give 0 stars if I could! My daughter has been going here for 6 years.And since it's turned into best points.I've had the worst service and communication ever. This is somewhere you're supposed to feel safe for… your child for their mental health issues and it gets tossed out the window like they don't care. I was told they don't reach out to patients and give them reminders of appointments. And then shut down my daughter's case and now unable to get medication. How do you not reach out to the parent to see what's going on? Julie stated they have over 2000 Patience and don't have time for that. She will be off medication and she has a disorder that she needs this. I am beyond disappointed in their services and I will make sure I spread the word that they don't care about mental health for our kids. After reading all these bad reviews is Concerning.

Bad school choice

Shut this school down I'm not going to say what my daughter told me it's inappropriate I'm pressing charges

The absolute worst place to send a child with any type of mental health and Or behavior issues. My daughter has been going for over about 4 months. She got referred by her primary teacher who noticed problems in her… behavior I was told this school would help my daughter and so far it has created even more issues than the ones we began with. On my child’s 2nd or 3rd day of school with best point she had a tantrum it became physical and as a result my daughter was handled like a suspect in a criminal case bending her arms holding her down with excessive force and restrained until she was able to calm down that’s a huge problem for me because I don’t even do those type of harmful things to my child the situation really traumatized my daughter and had me extremely upset. These ppl are only in this for the insurance and money they don’t teach the children anything and they all have the same answers for the same questions everything is scripted and covered up to make them look good when reality they are so nonchalant rude not to mention that it’s them against the children. Ride right does transportation for them and the pick up windows are always different there’s never a steady time which is confusing and very unprofessional. I feel that their only goal was to diagnose and put my child on medications so that she’d become easier to deal with THEY DO NOT CARE FOR THE CHILDREN THEY ONLY CARE ABOUT MAKING INSURANCE MONEY THEY DID NIT SUPPORT MY CHILD THROUGH HER CONDITION INFACT THEY MADE IT WORSE NEVER PAID ATTENTION TO HER ACADEMIC PERFORMANCE NEVER TAUGHT HER ANYTHING BUT DIDNT HESITATE TO PUT HANDS ON HER WHEN SHE IS ONLY 5 AND ALL IT TAKES IS FOR SOMEONE TO ACTUALLY CARE AND BE SUPPORTIVE. They push a narrative that these children are crazy so that they aren’t liable if they do something that may be harmful to one of them. These are the types of people you protect your children from because they do not care for them nor are they supportive to the conditions that these children have -0 stars if it were an option

Dr. Edgar is very inconsiderate and does not care about the mental health of children. My child had an appointment at 1:30pm at the clinic and was refused to be seen since we showed up 8 minutes after. Dr. Stephanie… Edgar had staff explain that she can’t see us because we were late. All of this is very much untrue considering my mother showed up to meet me at the clinic at 1:20 and couldn’t sign us in because the front desk computer needed to reboot. By the time I walked in the computer was still rebooting and I had to wait to be checked in. I was only late because I was lost as gps took me to the front of the building where the school is and I didn’t know how to get to the back. Nonetheless, we sat for 15-20 minutes before we were told we couldn’t be seen. I asked the clinic manager what was the grace period and why would I even be allowed to check in if I was “so late” in the first place, she explained that they give patients 10 minutes. So, I then asked well what is so different about today because I wasn’t 10 minutes late at all. Dr. Edgar was very inconsiderate about our time and having to pull my child from school for this appointment just to not be seen. To have me wait before telling me I couldn’t be seen only lets me know that the doctor was already running behind from her previous appointment. I was told that I needed to be seen in person for this visit to then be offered another appointment as a telehealth which I asked for to begin with. Just a complete waste of my time. At this point waiting 6 months to be seen by Cincinnati Childrens will be well worth dealing with Best Point or better yet Dr. Stephanie Edgar.

I went to best point for over 5 years the experiences are phenomenal i had a lot of issues and best point helped me work through them. i love the teachers,principles and therapist

I'm kind of bias on choosing this place with reviews that add concerns on my decision. why get referred if quality of service is questionable

This school didn't help my daughter she was there for like a 2yrs. The staff let several people bully her for having a prosthetic eye and they kept telling her to pay attention as she was trying to take up for herself… by saying stuff back but she didn't do anything wrong so litterly she wants to kill herself all they doing is talking with a parent and still letting this happen I swear if something else happens I'm going to do whatever it takes to shut this down. I'm tired of hearing about her coming back crying or either not talking to me.

Omega Russell is is the worst director ever she discriminated against my child that has adhd

Love the people

I go there it's ight I mean it's nice they help

For the price and 5-star rating of Costars, it was not the learning center I expected. Children were not separated by age, and my daughter started developing behaviors as a result of teachers frequently giving attention… to the tantrums of much younger children in her class. She received formal preschool curriculum only when staff was available (maybe 2-3 days p/wk) and only during the summer prior to kindergarten, though she attended for about a year. The onboarding process was unreasonable and required multiple days of the parent attending with the child-- in my experience, the teacher seemed to use this as an opportunity to critique parenting more than anything else. In fact, on one occasion, I was called about an issue with my daughter, and I could not take the call while I was working. The teacher did not try to contact my husband at all, and my daughter was very upset by the time I was free to call. When I tried to talk to the teacher about this, she became defensive and critical of my parenting instead of simply agreeing to call my daughter's dad if I couldn't answer the phone. It was incredibly awkward, and we ended our enrollment early as a result. There are a few excellent teachers and staff members who are wonderful, but I would not recommend this center. Update: I spoke with the director and she was very receptive, so I'm updating this review to 3 stars. She noted that changes are being implemented to address age separation and a therapeutic room for children with higher-level needs. I cannot speak to those changes, but I appreciated the conversation and her openness to feedback.

I gave you a one be cause the staff are cool but the rest is horrible I go there

Very poor customer service and misinformation given between departments.

If there was a option for no stars I would definitely put it. This is not a helpful place for young behavioral children. They're worse than daycares kicking your child out. They literally can not safely strap a 3 year… old in car seat. If you have a job and a 3 YEAR OLD refuse transportation they will literally spam you with messages and calls and make you force to leave your job to pick up your child. They have absolutely no sympathy for single moms struggling with behavioral child problems.

I love the staff, teachers, therapists/counselors, doctors etc. I Really dont know where I would be without all of the support I have recieved from the office With my son. We have recieved services since my son was 2!… So thankful for the help and support. I would be so lost today and always highly reccomend this place.

It's alright. If you get the right teachers and make sure you have a good IEP written, but if your kid is very intelligent then they get placed in front of a keyboard and monitor and use a online program and they all do… different curriculums based on what they know. The problem with that is you can't find a good teacher for everyone. Overall besides that a very good school.