Compass Health – Warsaw

Called a Compass to speak with a nurse about being out of one of my psych meds that you are not supposed to stop suddenly. I asked to speak with my nurse that is assigned to my Dr. I was told that they are not able to… transfer calls anymore and Christine asked how she could help me. I told her I would be more comfortable speaking to my nurse that I always go through. She reiterated that she cannot transfer the call. So I told her my situation about being out of one of my meds. She told me that my doctor was out of the office. She was unable to reach my doctor. But she saw I had an appointment coming up in a few days and if I could bring it up to my doctor then that should work. I told her The Med that I was out of due to being out of refills. And that you’re not supposed to stop that medication suddenly. She told me there was nothing she could do for me about that certain medication due to the doctor being out of office. I told her I hope that I didn’t have a psychotic break. She told me she hoped I didn’t also. I told her one of my other meds I was to take one pill three times a day for 30 days when I got the bottle. It was written as one pill three times a day with 70 pills. The dosage was written wrong and I didn’t have enough pills of that one either. She told me to bring that one up to my doctor. That one was for anxiety. I told her my anxiety was worse, and it was just compiling anxiety on top of anxiety due to being out of the Med. Christine helped me in no way whatsoever. If anything, she made my situation worse. I know there’s doctors on call that could’ve been reached. Compass needs to change it so that I’m able to get a hold of my nurse. And not deal with somebody else’s Nurse that has no idea about my situation. It was a Shitty situation that was just made worse.

This place is part of the reason why rural health care is so bad. It’s just another place that “follows” state guidelines. You can’t ever get a hold of the nurses or doctors and communication is terrible. Support staff… is great. The doctors are the issue. Why I have to take my kid to a place to do a telehealth appointment doesn’t make sense to me. The communication is so bad they don’t respond until the end of the day and by then you’re scrambling. Go literally anywhere else

This place got me on the right meds they were awesome to me! Would recommend them to anyone that is bipolar.

When I first started all was fantastic. I had a case worker, therapist and psychiatrist. As time went on the therapist was not a good fit. Started with someone new. He was good at first but then he wasn't remembering my… issues. My grant was over so the case worker was like so long. Who cares what happens. Then had to stop with the therapist. Now i have severe neuropathy and working with a neurologist. Can't walk but a few steps. Can't physically go in and they want me to come in. Here is the kick in the pants, the dr is not there, they have a tv screen where she pops up. So they make you go in for that and don't care that you can't. They are like so long crazy person. Now i am on my own. Prescriptions ran out.

I was referred to Compass earlier this year when I still lived in Warsaw. I was in a difficult situation, had quite a few physical and mental health issues, and I was in a terrible living situation. They set me up with… a caseworker who was very helpful, personable, and compassionate. She helped me get the ball rolling to improving my situation and accessing various resources. And for a while, things began to improve. I got a decent therapist, and a psych who got me on medication. Then, out of nowhere, they changed my caseworker. The new case worker was a very unhelpful, and basically left me to my own devices. I didn't even have communication with her for a month after I was changed. Just trying to communicate my issues with her was an uphill battle, and required a lot of emotional labor. I felt like she was fighting against me half the time. She did help me some, but she didn't help me navigate the system, the complications that arose, and the issues that I had, and things ended up falling apart. I'm now homeless, had to leave the area because I couldn't get resources to help me. My psych, who was initially helpful, also seemed to get to a point where she didn't want to deal with the full spectrum of my mental health problems, and didn't want to touch anything until she did medicate away my anxiety and depression — which was an impossibility in my living situation. My therapist through compass, Michael Mason, was great however, and I strongly recommend him to others. But because I had to move after becoming homeless, my services from Compass are still holding me back, because they got me on medicaid, too late for me to make any use of it — and I'm now attached to the state of Missouri through that medicaid, and haven't been able to get services in my new state because it takes so long for Missouri to cancel it. I was given no information about this beforehand. It's just incredibly frustrating how Compass started out seeming like they were going to help, and then threw me out like the trash for no apparent reason.