Crosspointe Family Services – Twin Falls

The team at Crosspointe have been nothing shy of exceptional. From the moment you walk in the door, each interaction is met with the most caring members. Jennie Fullmer, and her team have taken care of our family since… day one going above and beyond, making the process of seeking community based services for our kiddo simple and comfortable. We are eternally grateful for each of them. Would recommend them to families with complex situations and needs.

I’ve been going here since 2014 and quite frankly it saved my life. Mark has been a wonderful therapist and gotten me through a lot of tough times in my life. Highly recommend!

Carly is the best casemanager that I've ever had

This place is unreliable. Mixed messages. Unreliable peer support who caries on more about themselves than helping you. It’s like a roll reversal you helping them instead of them helping you. When coming to my home she… has suggested I help her with gas money. Than she looks you up on social media like a stalker and bring up things your doing in the community when your not in your sessions. They quote you one thing and bill you another. Seems like my money goes to help others pay their bill. The women’s group used to be good now there is another person in there that it’s obvious she plays favorites adding to my trauma. Changing back to a more reputable therapy service. I used them previously and should have stayed there.

My therapist kept falling asleep during our sessions. It's my fault I didn't switch therapists. It would be awkward in such a small office to run into him. I had to start over every single session. He would completely… forget me and what I was there for after a month. Then, all they did was give me apps to download to learn breathing techniques. I was shot 4 times in the stomach and have PTSD, my fight or flight response is all out of whack and I'm violent. Plus I've been to therapy a ton and it's patronizing to tell me I need to breathe. I know that already. Bad experience. And when I didn't show, I would've liked to get a call from them to find out why. They have a two missed appointment rule and your out. Which is absolutely opposite of helping me because that's my problem. I can't be around people or reach out to anyone when I'm in a crisis. So instead of two no shows, maybe call and find out why your patient isn't there. Or email them. Instead of punishing them for going through exactly what they are there for.

I have been going there sense 2019. I have had the best counselor. I love the groups they have to. DBT and Womans Group is great Peer support person I see on weekly basis is nice to. No complaints on my end

If you are more than 10 minutes late or cancel your appointment within 24 hours they are charging you $75!! That is insane. I have crazy adhd and am late more than I like to admit, so today will be my last appointment.

I MISS MY LADIES!!! Only councelors and staff who ever cared about me! WISH I COULD COME HOME!!!😕😰

Crosspointe Family Services was the best resource I ever found for my son! I was at my wits end with his behavior and I felt like he needed more help than what the other places had offered. After getting signed up with… Crosspointe He had counseling and had participated with the outreach programs as well. It took a couple tries to get the right Counselor fit but they were great in helping him feel comfortable. The staff that helped us were truly a God send! I can not recommend them enough!!! They helped us so much and I honestly don’t know what I would have done without them! Counseling, case management, peer support, Cbrs, along with groups for kids and adults! Most all agencies have a wait list but their programs are worth waiting for.

I WAS A CLIENT FOR CROSS POINTS FAMILY BEHAVIOR HEALTH I HAD THE BEST HELP EVER FROM THEM THEY WILL WORK WITH YOU IF YOU WORK WITH THEM I HAD SO MANY COUNSELOR BEFORE I HONESTLY DID NOT WANT TO TRY ANOTHER ONE BUT HAD… TO GREAT PIER SUPPORT WORKERS MEN GROUP ON THURSDAY AT AT 10 AM YOU LET THEM HELP YOU THEY WILL I HAVE MY OWN PAD NOW AND MORE THANK YOU CROSS POINTS

So grateful for the compassion and kindness my son was shown here. He has grown leaps and bounds in his abilities to manage his emotions. For those who have complained about finances and insurance issues, remember that… the responsibility for knowing your insurance benefits and coverage is yours, as is assuring that the provider you are scheduling with is in your network. Most places, I'm sure Crosspointe is included, bill your insurance as a COURTESY to you. I had the opposite experience here. I wasn't able to pay my whole bill every month because our deductible is so high and all the allowable would go toward that. The billing lady was wonderful to work with me and make a plan for me to pay what I could until the bill was paid in full. I would definitely recommend Crosspointe Family Services.

These people don’t care at all about the “mental health”, all they want is a paycheck and nothing more. The counselor my son had didn’t even care enough to create a care plan with him even after I asked for one. Then… she broke the law and told other people about stuff he said in confidence to her. DO NOT TRUST this place with your mental health or your families.

I've been going here for about 8 months now and have had a wonderful experience. The person i go to has been one of the sweetest people and has never judged. There's a huge age gap, which I was a little worried about… cause I have the wild hair and piercings, but we always end up laughing with each other and I always leave feeling a little better. Price wise I think it's rather fair. I haven't had an issue.

I HOPE YOU ARE READING THIS BEFORE YOU GO! I called before I went in, to make sure they accepted my insurance and to find out how much each session would cost. I was quoted a reasonable price. I went to a total of four… sessions. They didn't inform me the first session costs double for "new patient fees," but despite that, I went another 3 times and paid UP FRONT with an HSA each time. Then on the fourth time they told me that they had mis-quoted me and had been charging me the wrong price. Now each session was going to be an additional $40+ and I had to pay them an extra $160+ for my past sessions. Do not go to Crosspoint Family Services!!! All they want is your $$$$ and they will get it even if they have to lie!

My last appointment was 10/25/17 or should I say non-appointment. Upon my arrival I was told in front of a very crowed waiting room that I must talk to their financial person. What a wasted drive and use of my time! My… insurance info that had to be approved before I was ever seen and granted a counselor to talk to, and it was. But, the woman in charge of money informed me that I still hadn't met my deductable...I tried to tell her she must be looking at my husbands policy as Cancer eats up the money fast. They just wanted money...talk about making a difficult time even more difficult. Needless to say I was hurt & embarrassed. Not recommended if your already dealing with too much. I would never go back. Anyway I wasn't allowed to see my counselor and turned away.

Kinda mad, just came from there, I received an out of network bill for seeing a new hire NP there. They didn't verify her credentials with the insurance companies. They gave me the interview time and instead of a copay… i got a bill for $160. They charged me $90 dollars for that two question session. Well i paid the 90 dollars, they lost a patient that's been going for two years. It looks like they would rather keep their medicaid users instead of helping people who pay their own insurance. It's less work and more money to them.

For a new client the check-in was very quick.