Kennebec Behavioral Health – Waterville

Place is a joke as a client they'll drop you for no reason expliantion or warning. Leave you stood up mutple times wether you had a scheduled appointment with worker. Expects you to call when not knowing what you're… doing or if you're busy when nice they call now then gives the initiative that they want help which gets me and others on board.

The PA I have is wonderful! This is at the Augusta location. My Counselor and Case Manager are through this office, and they are wonderful too! I love KBH in Augusta and Waterville and would love to recommend them to… everyone. Cheers to you! 🎉

Wish I could give this place zero stars. My experience with Kennebec Behavioral Health has been extremely disappointing. One of the major issues I encountered was the lack of actual psychiatrists. Instead, most of the… staff were nurse practitioners with only a psych med course. This lack of specialized expertise was evident in the way they approached patient care. I found that they did not truly listen to their patients and often made errors in their treatment plans. What was even more concerning was their inability to take accountability or rectify the situation. Instead, they would often shift the blame onto their clients, causing further distress for individuals who were already struggling. Another issue I faced was the poor communication and professionalism at the front desk. I constantly felt harassed for paperwork and reviews, as if their main objective was to get paid rather than provide quality care. When I reached out for answers or help, I was told that my information would be recorded in a message system at the front desk. However, I have had multiple instances where the messages relayed back to me were completely different from what I had actually said. Overall, I cannot recommend Kennebec Behavioral Health. It felt like a mental health care equivalent of Walmart, where patients are treated like numbers rather than individuals in need of compassionate care. If you are seeking quality mental health care, I would strongly advise you to stay away from this facility.

I love both my therapist and psychiatrist. I have been with the both of them for about 4 years now. They are always willing to work with me and listen to everything that I have to say

They are amazing

Now, today, civil rights violations occurring. Kennebec Behavioral Health, as a whole, is in violation of the civil rights of all patients, clients...per policies. They Are under investigation as we speak.

This place is horrible... They don't care about anything you have too say, whatsoever! Yes, they are "medical professionals" but I like too refer too them well some of them as textbook junkies. Especially when it comes… too having anxiety disorder or panic attacks... They've never had one so they don't know what it's like. They try too take you off the only medicine that has ever helped you. They try an say just by talking to you for less then an hour after multiple doctors have diagnosed you that you have a completely different problem.... All in all I would never go here if you want help! They just don't believe in helping you. Too many people have ruined it for others.

They have made great strides with my PTSD

Everyone is polite and pleasant. It's a great place

Need help just call

Great people.

Closed minded councler experience but great case manger

Great providers. Very helpful.

I have gone here for a few years now and they have helped me a lot. Yes the waiting list is huge and I ended up waiting almost 6 months to get in it was worth the wait. they have been nothing but nice and polite to me… at the waterville office. I have not been looked down on or discriminated against for having a mental disability. I can tell you this about all the negative reviews above is do not listen to them if you need the help and want to go there do it. yes you may have to wait to get in but thats understandable. These negative reviews above are people who obviously did not get their way and are looking to ruin a business.

Waste of two years of life. Do yourself a favor and look for help somewhere else. I was treated like a criminal and a animal. Upward Realty, Tim & Lorie, BRAP Scam, works for KBH. Was taken for 1000$ damages without… proof. Left apartment cleaner than I moved in.

Excellent place for Mental Health