Marion Area Counseling – Marion

This place discriminated against me. All of them should be reported to the board. Don't ever go here.

Scheduled an appointment over a month in advance only to get a call the day before saying my appointment is cancelled and can’t be rescheduled for another 2 weeks (I agreed to this date because I’m a teacher and don’t… like missing school, so my original appointment falling on a break was ideal.) The only other date offered was after we come back from break. It is extremely frustrating that it is so difficult to receive adequate mental health care.

Avoid this place like the plague. This place is a joke. My last therapist only had me in sessions for 15-20 minutes even though I was booked for an hour. Nobody seemed to care about my mental health & well-being. I… requested for more time to see my therapist & the demand wasn't met. So I left & decided to never come back. This place also screwed me over on a disability case because the counselors I had twisted my words around. They added Words that never came out of my mouth to the forms which screwed me on a disability case. I WILL NEVER BE BACK. This place is a joke.

I'm receiving therapy because of my anxiety and depression lexie who's My therapist is the sweetest

Horrible at answering the phone on more than one occasion been hung up on horrible communication and most of the staff is very rude

Courtney never answers the phone for new patient intake. She doesn't return calls either. It's the same thing for the last 3 months that I've tried calling this place. This place has really gone downhill. How do they… expect to take new patients when they don't answer phone calls?! Easier ways to say that you hate your job. Or has everyone went nuts since covid?

Always had to wait up to an hour after my appointment, and when my therapist brought me back she would say they never even checked me in even though there were two receptionists. Today I tried to set up something (as a… new patient because its been awhile.) They literally almost never answer their phone. Even when i was consistently going and had questions. Closing time says 6:00pm and anytime I've tried to call multiple times in a day they literally NEVER ANSWER. NEVER. To add to that, I've had combative and entirely rude receptionists.

They could care less and l always had to wait 5-25mins after my appointment should of started with me waiting 10mins beforehand and always getting kicked out well before 10mins left in a session is over only being able… to talk for 25-35mins tops, very disappointing I forced my self to go for a year and I can't deal with them anymore

I have been in contact with this place as well as it has been in contact with me for the 3+ years I have been in Marion its people have made me mentally a little better & we r continually working on me

I have been in assistance over 2 years just about and the therapists are well mannered and helpful

A family member of mine attended this place for a little over a year and that was the longest they could tolerate it. She only needed medication but she was FORCED to take monthly counseling. All that did was make… matters worse, especially since the counselor made insulting remarks to her. The last place she went to did not require counseling. She only had to speak to the doctor once every three months, and that was a state funded mental health center in another county. I have nothing against counseling, but it should be for those who want it. It shouldn't be forced on somebody who doesn't need it or want it as this would make more time for those who do want it.

The intake process is extremely slow. 1 1/2 hrs wait JUST to see the1st person. A 2+ hr wait so far. I sat in the waiting area and watched the girl, in one office(Cary. the office door said), mess with her cell phone in… between each person see saw. Very frustrating. She definitely was not in any hurry to get everyone through. The lobby was full and no place for my daughter to sit. They tell you to shut the door for privacy and then someone randomly opens the door to get a file. There has to be a more efficient way to process intake patients. So, now we are told that the next appt to see a counselor is in two hours because they only use cancelled appointment slots to see intakes. So, we left and came back 2 hrs later. This has turned into an all day process and my daughter is missing a whole day of school. We are finally done....at 1:30pm. Smh

The people here are extremely friendly and accommodating. The receptionist greets you with a smile and answers the phone in a friendly and helpful manner.