MedMark Treatment Centers – Waco

I absolutely love this clinic! It gave me my life back with minimal hoops to jump through. They have changed a lot of the rules for the better. Omg and my counselor is just amazing. I couldn’t possibly say enough nice… things about her. Highly,Professional staff too. They seam to really care about people.

This place has hand to God saved my life! My counselor Mrs.Amy was the first person in 20 years of battling addiction that made me feel like a person again. She made me realize i mattered and my life was worth saving.… Between her the medication and continued counseling I am proud to say after 20 years I’m finally clean and sober for 120 days and counting!!!!

Saved my life couldn’t recommend it enough for people that are struggling! Miss Lisa has absolutely helped in my recovery as well. Honestly if it wasn’t for Chad and Lisa and myself I wouldn’t have made it as far. I… couldn’t be happier today and absolutely recommend this place. I have brought a many people here including my family. What a wonderful team they have there these days. Come check it out ! I promise it’s better then what your feeling now. Hope to see you there 🥹💜💚 I hate to say it, but it works if you work it

If I could give this clinic negative stars I would. Absolutely hands down the worst place I have ever been to. They will say and do whatever they want and say they didn't playing a life threatening game with addicts… live for the all mighty dollar. I witnessed they discarding drug test for patients who slide them cash to do away with a dirty test and was taken off my methadone so rapidly I had to be hospitalized to stabilize me. They should be held accountable for the lies they tell and not turn away people who are really trying to make it thru their addictions by filing incompetent paperwork with the insurance agency and then demeaning cash from a patient or they threaten to administrative refuse your dosing saying they have budget issues but then turn around and add an expensive fish tank to the therapist office. Unprofessional group of people who say they want to help people but then laugh and take bets on if a patient will crack under the withdrawals and come up with some cash like they demanded. Guess they need another fish tank.

I enjoy my talks with my councilor, Mary. Always professional but also very funny and that makes things much more enjoyable.

This place has helped me tremendously with all the services they provide! My counselor keeps pushing me to do better and stay on track even when I feel stuck

This is the only place the open there door for me I been clean for 3 years I’m a better person they make u feel welcome thanks to Lisa Chad and Christy if u need help I recommend u to call or come I promise u this is… the right place 🥰😍I am the happiest person love my life

The people here are God sent, truly their hearts are so pure and genuine!

Love the hospitality of the front desk personnel Rachel. We so love her.... ❤️ 🤞🏾

They still owe me over $300, starting 3 yrs ago! Even though I paid 2wks in advanced and then they would short be doses I paid for. Do not go here! Anywhere but here! I transferred from Fort Sill to Fort Hood and… Medmark waco, 8 months in advanced. Showed up with 2 doses left and they had no idea who I was. I contacted the Oklahoma SOTA who got me guest dosing for 2 weeks which was a huge hassle because it's an hour and a half drive, plus I was a transfer phase 5 of 3 years. The receptionist told the "counselor" assigned to me not to answer any questions from me unless they wanted to lose their job. The receptionist, in front of everyone, said I better not ask her anything! And was so mad she was shaking. She literally made something into nothing because she read an email wrong and it said the receptionist from Oklahoma. But my 1st appointment was at 5am and the receptionist made me sit til almost 10am! That first counselor logged into the Texas gov site under my name! In my account and tried to cancel the only appointment i had already scheduled, available before my license expired. They said I failed a drug screen for FENTANYL and I've never done fentanyl. I've never failed a drug screen in my whole 6yrs in MAT Therapy! They wouldn't let me see the results. I wanted it sent off for confirmation. They said it came back positive with metabolites both times. I asked to pay out of pocket to have it sent to a different lab and it didn't happen. I still haven't seen those results! They're my medical records and my husband was having brain surgery and I couldn't even be there because Medmark took my take-homes away! I had a letter from the army stating I needed to be home 45 days for convalesent care and emergency hospital trips in San Antonio. The main lpn took my meds away and said if I didn't like it, she'll take them ALL away! Why? I did a hair follicle test and it came back clean for 8yrs. Thats the furthest they could go back. So if my drug screen was negative, that costs hundreds of dollars out of pocket, but Medmark is saying they did 3 test that were positive with metabolites but wouldn't let me see the results? Or pay to have it tested at a lab. The counselor AND the main lpn said there were metabolites. The Dr said no. They also called me in about 10x for diversion calls within a 11 or 12 week period and I was fired from my brand new job right before Christmas 2yrs ago. I'm also physically disabled with 1 arm and im supposed to use my wheelchair. They called anytime my husband had a Dr's appointment or anything and I was doing 3 or 4 drug screens a month. When I brought this up a male counselor called me a liar. I'd never even think to say that to someone! Then he came back from the main office in back and said I'd actually been called in for more diversion calls then I said. But no apology. A counselor came up and said SAMHSA is doing it because I've done bad things in my past. No I haven't lol. SAMHSA doesn't know who anyone is or if they're even a patient! I was told numerous times I'd be dosed out. I have worked in recovery since 2008 and was a rn for 20yrs. I'm still involved in recovery and am a big asset from my previous communities. They can not discredit this review. This and a lot more happened. People leave good reviews because they have to or face retaliation. I just left that place after the dosing nurse left and she was the only one who actually cared. The main Lpn got my doses ready. A few weeks ago I had to be admitted to the hospital for severe withdrawal even tho I had 10 doses of medication left. I took my lockbox and the Dr checked the seals on the bottles and documented they were all full, sealed and correct dates. So how was I in withdrawal even though I was taking the meds? And they called me for a diversion while I was inpatient! Do not go here and if you're a patient, get a body cam!

Medmark Treatment Center is an absolute wonderful place for addiction recovery! All the staff are extremely supportive & very genuinely want every person who walks through their doors to walk out their doors with a… positive experience living in your brand new sober life. They have access to so many different places to help with any type of aid one might have such as homelessness, paying bills, anything life throws at you! They help not because it's their job...they very genuinely care about people & they want "their" people to live a sober, happy, positive new life always knowing that they will always be there for you should you wake up one morning & find life has gone south. Once enrolled in the outpatient treatment there, you are assigned a counselor that is available to you for any reason every day with Sundays being the exception! I have found that a lot of people really don't have a very positive attitude towards Methadone treatment, & I believe that it is because they don't understand it & it's role in your recovery. I know when I initially signed up, I didn't know or even realize all the pros of using Methadone would bring me. In fact, I only knew one thing & that was that the Methadone would prevent me from having to endure the torment of going through withdrawals from my body physically needing the heroin. Anyone who has ever been "Dope sick" from heroin will quickly tell you what a living hell it can be, in fact there are some people who have actually lost their lives not from using heroin but from going through withdrawals from not having it. I had attempted many different times to relieve myself from the dangerous drug & the "Drug Life" only to repeatedly fail for one reason or another...most of which was the cravings I would have to do the drug even though I was sick to death of that lifestyle mistake due to looking for something that would numb me & my emotions after being physically & sexually assaulted back in 2012. I learned that the Methadone actually prevents those cravings, which is why Medmark Treatment Center was my saving grace & the reason I successfully after two & a half years was finally comfortable enough to leave from there completing their program successfully & have now been free of "Satan's Drug" for almost 4 years now! (2025) I do not ever want to live that lifestyle ever again, it was a whole nightmare within itself & my life was completely chaotic & stressful during the years that I was in my addiction. Should you or someone you love & care about or even someone you may not know well yet...find them stuck in an addiction PLEASE be kind enough to introduce them to the help that Medmark offers. I, myself...have told numerous people about it some who went & others who didn't...but I physically took seven different addicts there & introduced them to recovery through Methadone or Suboxen at Medmark. All seven of them enrolled into the program. After a bit of time, two of them stopped going for reasons of their own...but the other five are living their new lives sober, happy and thriving. You can contact either the primary Medmark Center at the 1-800 number or you may contact the local Medmark Center located on Washington Avenue here in Waco, Texas USA at the local number. Simply Google Medmark Treatment Center near me! I wish each & every one of you the sober life we all deserve & are meant to live. Life is already difficult, more so for some than for others...if you've ever wondered what "Hell" is like... it's like living in this already difficult world, while having an addiction! It's a very deep, dark, lonely, extremely scarry place for anyone to be in, especially alone due to your friends & family abandoning you because they find out you are an addict. Please let them know that you love & care for them & introduce them to Medmark. You will most likely be saving their life. Noone has to go it alone as long as Medmark is here. You can expect to find a non-judgmental staff, who are all on your side to help when & where they are needed. At Medmark "YOU CAN & WILL RECOVER"!

The counselors are very nice and they have helped me with my road through recovery.

There saving my son's life literally

Awful! Over crowded, unprofessional counselors! Great nurses and front desk personal! But awful Peking awful counseling awful long daily dousing.over all not good

Is there an after hour number or anything for small emergencies?

I have to give this place 5 stars. MedMark will be whatever YOU put into it. If YOU want to Succeed, You will. They have everything available to you for your success, YOU just have to WANT to change. This is NOT a Dose… & Go clinic. You have Counselor sessions, & groups that you have to participate in for you to be able to earn Take Homes. They don’t play when it comes to a dirty U.A. They are Serious about Treatment, & if YOUR head aint in it for treatment, then this place isn’t for you. But for those of you, who are sick & tired of being sick & tired…I recommend coming here. They accept Medicaid, & Some insurances, self pay, & possible Grants if they have any openings. You WILL succeed if you want it. All the tools are here. I’m still here. It works for me.

If it wasn't for medmark treatment center , my life would not be the same. This program and treatment center have truly saved my life. I can finally be the woman I'm suppose to be. Thank you MEDMARK WACO . Y'all are… amazing and I'm so thankful for y'all 💕

Very friendly staff and nurses. My counselor has my best interest in mind and has made sure my needs have been met, within her abilities. Also very quick in and out for the services they offer.

Medmark has been a part of my life for over 10 years now, I have to say that they have literally saved me. I love my counselor Sabrina, she is a very good counselor , also Wanda & Chad have been very understanding in… what's going on in my life right now. I would like to say thank you for all that you do.

Over the course of a year the wait times and general quality of service have become terrible. With that said, if you have no other options I would recommend medmark. But until they turn things around you will experience… long wait times and hit or miss communication from staff.

They say they help, maybe in some occasions but not all. I em filling a greivance soon. I just wish ppl see this comment. They treat patients how ever they please or mood their in that day. Wait consist of 5-30min dont… go 15 min. Before lunch God forbid they take luch late, the dope fins can wait is the feeling i got. I have video of their disregard of duty. Its a place to help and i received a run around. Thank God for my last clinic helping tremundously. If you read this and feel same way pls file a greivance on this clinic they need a update to the whole staff from board director to doc and nurses. Ms nikita is the best help their. Yet shes limited beeing just the secretary/

Outstanding staff members who really seem to care about each individual who steps through their doors. If you or a loved one is struggling with an opiate addiction, let Medmark help you get on the right path. Give the… program a chance to work wonders and I guarantee you won't regret it. I highly recommend to anyone ready for a better life to stop by and see what Medmark can do for you. To anyone in recovery and those yet to join us, you can and will succeed! Thanks and God Bless.

So, this place has seriously been a life saver for me I was detoxed because I actually was not going the proper things I was supposed to be doing. On my record it showed that I was detoxed for a balance owed and I’m not… sure that was the only reason because I did mess up several times. I really want to come back. I have no bad things to say about this place because they serious and saved my life. I really want to come back because they took very god care of me. I have been detoxed out for over a month now and I’m scared that I’m going to start using again. Anyways this place is a ice saver and everyone here like I said is amazing. Really hope I am able to come back. My husband still goes here and it also has been a life saver for him. It was an eye opener for me to be detox out and if I had the chance to come back I would go exactly buy the book because I don’t want to go back back to using. If I were to go back then I feel that I will overdose or even start using worse drugs then before and I don’t want to do that. I am just still dope sick. I seriously need help and hoping that they will consider accepting me back. Anyways this is an amazing place. I take full responsibility for everything that I have done. If you are wanting to get help this is the right place for you to be. Nikki, Wanda, chad, Barbara, and all the other employees are amazing and they actually care about your recovery. - steph

Need I say no more after I say this I was able to get my life back and everything I lost I got it back 10 folds

I just want to take the time to say thank you so much for everything everyone at medmark Waco has done for me I have been clean for a year. I am confident that I would be dead had I not made the decision to seek help… for myself and with the help of the staff and a special thanks to Jim Janice Cindy and Miss Nikki I have a better life and a relationship with my family and most of all with God thank y'all so much. And thanks for the Eagle it means so much that you all recognize the work I have been doing I love all of you Thanks Carolyn

This place is awesome, they helped me so much.The compassion they have for us has been so great. I believe without medmark, I would have died in my addiction. Thank. You MedMark.

If you do the program the way it is designed to do. You will complete your hearts desire.