UPMC Mercy Hospital – Pittsburgh

My mom is 80 years old, and ER wait times are unnecessarily long. Waiting three hours in the emergency room is serious — it's no fun. Patients are already unwell, and making them wait from 1:00 pm to 4:00 pm only… worsens their condition. We've seen others arrive after us and get seen first. I asked the front desk lady in a black dress about this; she told me, "It’s not like first come, first served; it's random, and those who are sicker are prioritized." It seemed as if she was naive, implying everyone in that room has some issues. It’s not just about money, sir.

While sitting in the hallway with my mom, who was there a second time in a few days because they didn't treat her fully the first time, I had the pleasure of overhearing multiple alarming conversations. The first was… about COVID vaccines, where it seemed multiple workers there were bragging at how little they got them. Second was someone who came in suffering from addiction, looking for a fentanyl taper so she can get herself clean. The nurse bragged about how her and the doctor laughed at the patient and proceeded to ridicule her.

My dad is Oncology patient. I took my Dad to ER because he has stomach pain. I did explain everything to front desk ladies but they said they can’t help. We waited for 2 hours for ER Bed and they still says they don’t… have bed for him but peoples who’s came before us? They had bed and they called them but not us. I had to returned him at home and I called hospital ambulance.

My two experiences with Mercy Hospital are bad. The first one was when I went there for surgery. They were understaffed with nurses for the over night rooms so I spent the night in recovery. I am a tall person and the… bed was too short with me. In place of a nurse asking another nurse about a different bed or if it can be adjusted they blamed me for laying in the bed wrong. It wasn't till the afternoon when they moved me into a room that the nurse in charge of over night rooms adjusted my bed. My second experience was when I went to St. Marget's Hillman Cancer center for a check up and my oncologist saw how bad I was leaking from my wounds and sent me to the ER there. The doctor who did my surgery wouldn't let St. Margaret's scan me or anything. Told them to tell me to come in after 2 weeks of not returning my calls. I show up the following day and the doctor sees me for a total of 5 minutes and sends me to the ER there to do exactly what St. Margaret's wanted to do. Well the they did scan me. But then a doctor came to look at my wounds and removed my bandages to see how bad my wounds were leaking. Didn't say much of anything or redress my wounds. I had to take the medical supplies I had in my back pack and in the ER hallway in front of nurses and the doctors redress my own surgical wounds. They scanned me said they found nothing but switched to worrying about my lungs. Long story short they gave me blood thinners, and kicked me out of the ER without fixing my main issue of my wounds leaking. It has been a week and I am still trying to get in contact about my wounds leaking... On week 3 of my surgery. No one is calling me back. I would rather risk my life to go to a different hospital than go back to Mercy hospital.

Emergency room terrible . Having chest pain one of blood test was high level of D- dimer send me home

A little confusing getting around my first time but plenty of employees helping and willing to give directions.

Everything was great except the food. I can't say enough about the staff. They were beyond caring and thoughtful. I didn't want to leave. Wonderful people. And they know who they are. 😀💓

Unable to get a call through

Great hospital

The worst hospital in Pittsburgh if u have any type of emergency needs just go to Presbyterian Mercy will take all day to see you and waste your whole day

Worst hospital ever the nurses are to busy on there phone I just received my dinner tray and they still haven’t took breakfast and lunch tray Are still in my room my ice packs are all over the floor they don’t empty my… urine bottle so that the sanetary part the nurses never come back with wat they say the ones that do take forever no doctors come see you at all I am so upset and uncomfortable and in pain witch they think everybody comes here to score drugs I just want to leave

Dr. Fowler in sane-day surgery and his staff were amazing.

The neurologist there is too kind. She knows what she is doing for certain! Showed me my perfect brainscan with only an overactive auditory cortex. She inspired me to research more about every part of a totally healthy… 26 year old brain. Science is cool when it's properly trained.

Severely understaffed. Waited over an hour, almost two, for an in person appointment. Phone call appointment is also not on time, and no notification to patients without me calling them that the Dr is running behind.… Hire more people to have adequate coverage for your patients. edit: still waiting on a phone call, for an hour and a half…

Nice nurses and nice snack shop

My family member was here Thursday evening until Friday morning. The doctor and the nurse that to care of him was very kind and helpful. I appreciate that . My family member teared up because they said someone took the… time to see and hear him and act on it in a professional way. In the emergency department. . They usually they would be mean and not believe him. But I m glad that these lady's did so thank you. My advice would be show compassion to all the patients know matters how they appear to you. It goes a long way.

I had to pick up my inlaws here so my review is limited to that. The emergency entrance requires walking through a metal detector and wand search. No big deal. The security guard was polite and quick. Everyone I… encountered was helpful and friendly so I can't say anything bad about it. The only bad thing was leaving the emergency room parking lot. You can see many people scrape the front ends of their cars when exiting. It's a really tight left turn. I have a CUV and I just made it without backing up and going at it twice. It's bad. But that's just how it was built. The rest of the emergency parking garage is very well lit and I felt safe.

The hospital takes good care of the patients, but every single employee here (check in, valet) have really bad attitudes. They dont want to be inconvienced to do their jobs (ya know that they're being paid to do!!)… HORRIBLE!! God forbid you not be familiar with the area.

Did not care about the patient. A lot of problems.

Great hospital. My wife says it is the best. She will recommend to anyone. They are awsome!!

My name is Angelo, I’m 23 and I got into a terrible car accident and it ended with my braking one of my ribs, right arm, and right leg. Becca and Cassie were one of the two nicest people I’ve ever met in my entire life.… They went out of their way to rebuild my confidence in regaining my strength, to walk and feel like me again. They went BEYOND their jobs to make me feel better. Without them I genuinely felt like I was worthless. Those two nurses need to be recognized for this. Can’t thank them enough and I’ll never forget them.