Volunteer Behavioral Health – Franklin

They didn’t show for my telephone appointment also the person who gave me my shot immediately forgot after I told her my name and birth date what I looked like and my name as if she had dementia or was high or something… it was very concerning since she was giving me my shot

They are Friendly but staff members are not trusted nicely

The therapists are good, but the office is a mess. Not just at one location, this problem seems to be systemic. The medical records department is frustrating. This will sound pretentious, but the two employees of the… medical records department that I spoke with did not sound very educated/trained. The email communication was all lowercase font, like a teenager would communicate, & only one of the three questions were answered. When asked again, I was told it would be better to call. Called multiple times and no answer. Left message and no call back. I’m glad to be transferring somewhere else.

When they call me about my appointment for my medicine and therapy they are friendly people and nice

1 star reviews seem to generous.

1 star is very generous for these people! I have been seen by them twice now; and each time the experience has been absolutely horrible. The first time I saw Jennifer was about a week and a half ago. My appointment was… supposed to be 45 minutes long. They gave me the wrong address. I then only got 10 minutes of being able to speak with the therapist that day. I decided to give them on more chance and had another appointment yesterday- except this time it was virtual. She didn’t get into anything with me except anxiety about my weekend. Like what?! Then I was told she would only see me on a bi-weekly basis- even after my referral from my PCP was for weekly therapy appointments; also after she told me at the last appointment that we could do every week. How are you gonna tell a paying customer how often you’ll see them-especially when they have a referral that states otherwise. What’s even crazier to me is the therapist I saw (Jennifer) told me she is isn’t even licensed yet- she is still in the licensing process. Excuse me? I will 100% be reporting this to the BBB and whatever other state boards I need to reach out to. If they are going to lie about their therapists being licensed- what else are they lying about? Do yourself a favor and keep yourself safe and go somewhere else for therapy!

Could not help me in desperate crisis

I understand that things happen but appointments for my son kept getting cancelled after being rescheduled several times by the doctor my son was never given the opportunity to see his doctor or possibly to see another… doctor. It was just the facility kept wanting to reschedule after I’ve already adjusted my work schedule to be at each appointment. This was a very bad impression on this facility and the doctor.