Crossroads – Phoenix (1845 East Ocotillo Road)

Crossroads – Phoenix (1845 East Ocotillo Road)

1845 East Ocotillo Road, Phoenix, Arizona, 85016

Accepts Insurance

4.6★★★★★35 total reviews

TREATS

Substance use disorder
Mental health

LEVELS OF CARE

Detox · Residential · IOP · Outpatient

INSURANCE

Accepts insurance

Medicare · TRICARE

Also accepts private pay

Nonprofit
Facility type
5
levels of care
Maricopa County
County
Yes
Telehealth offered

About Crossroads – Phoenix (1845 East Ocotillo Road)

Crossroads is based on East Ocotillo Road in Biltmore, the resort and business area around the Arizona Biltmore, east of Central Avenue. Treatment is delivered through medication-assisted detox, residential inpatient treatment and short-term and 5 additional programs. Care is provided in a residential setting, with clinical staff on site.

Alongside substance use, the service treats co-occurring disorders and trauma- and stressor-related disorders. The facility records treatment for alcohol, illicit drugs and heroin. The service works with men, young adults (18-30), seniors (older adults) and veterans & military. Spanish is spoken at this location.

Key Facility Details

  • Federal Registration: Listed in the SAMHSA Behavioral Health Treatment Services Locator, the federal inventory of licensed treatment facilities.
  • State Licensing: Licensed by the Arizona Department of Health Services. ADHS licensure is a legal requirement for behavioral health facilities operating in Arizona.
  • Levels of Care: Medication-Assisted Detox, Residential Inpatient Treatment, Short-Term, Long-Term, Intensive Outpatient Program (IOP)
  • Primary Focus: Alcohol, Co-occurring Disorders
  • Languages Spoken: Spanish
  • Location: Biltmore, Phoenix, Arizona

Key Facility Details

Levels of care
Detox, Residential, IOP, Outpatient, Telehealth, Aftercare
Phoenix, AZ
1845 East Ocotillo Road, 85016
1960
year founded
  • Primary focusAlcohol, Opioids, Stimulants, Nicotine and tobacco
  • Programs forSeniors, Young adults, Men, Veterans and military
Team
RS
Russell SmoldonChair
CR
Chris RileyPresident and Chief Executive Officer
DM
Don MiddletonChief Medical Officer
TW
Tammy WilsonChief Financial Officer
KG
Karem GarciaChief Clinical Quality Officer
GH
Greg HalvorsonOperations Director

Facility Type

Nonprofit RehabSmoking and Vaping PolicySmoking Friendly RehabVape Friendly Rehab

Licensing and Accreditation

Health Department LicensedHealth DepartmentLicensedLicensed by the state or county health department, which inspects premises, safety and clinical standards. Required to operate.
SAMHSA ListedSAMHSAListedThe facility appears in the federal treatment locator maintained by the Substance Abuse and Mental Health Services Administration. It is a record that the facility exists and reports its services, not an assessment of quality.
State Addiction Agency LicensedState Addiction AgencyLicensedLicensed by the state agency responsible for substance use treatment. Required to operate, and involves inspection of premises, staffing and clinical practice.
State Licensed RehabState AuthorityLicensedHolds a current licence from the state authority that regulates treatment providers. Licensing is a legal requirement to operate, not a mark of distinction.

Crossroads Photos and Images

Crossroads presents as a Phoenix property on East Ocotillo Road. Photographs of residential facilities typically show the frontage, the communal areas where residents spend their time, and the outdoor space attached to the site.

The scenery around the facility is the wide Sonoran Desert basin, where flat streets open onto views of the surrounding mountain ranges. Biltmore itself is the resort and business area around the Arizona Biltmore, east of Central Avenue. For anyone weighing a residential stay, how a place looks and feels carries real weight alongside the clinical detail.

Crossroads Detox and Rehab Services

The provider is recorded as offering medication-assisted detox, residential inpatient treatment, short-term and long-term, plus 4 additional programs. Medical staff oversee withdrawal, adjusting the length of stay according to clinical assessment.

Medication-assisted treatment is available using buprenorphine/naloxone, buprenorphine, buprenorphine implant, buprenorphine extended-release, naltrexone (oral), naltrexone (extended-release), disulfiram, acamprosate, lofexidine, clonidine. Therapeutic approaches include behavioral therapies (CBT, DBT, ACT) and cognitive behavioral therapy (CBT). Assessment on admission covers comprehensive substance use assessment, substance use screening and mental health screening. Support services include case management, transportation assistance, suicide prevention and domestic violence services.

Levels of Care

14-Day Rehab21-Day Rehab30-Day Rehab45-Day Rehab60-Day Rehab90-Day RehabAddiction RetreatAftercare and Continuing CareAnxiety RetreatClonidine and Lofexidine DetoxContinuing CareDepression RetreatDetox by SubstanceDetox CentersDischarge PlanningDual Diagnosis RetreatEvening TreatmentIntensive Outpatient Program (IOP)Long Term RehabMen's RetreatMental Health RetreatOnline Rehab and TelehealthOutpatient MAT ClinicOutpatient RehabOverdose Prevention EducationPost-Treatment Follow-UpRecurrence PreventionRehab TransfersResidential RehabShort Term RehabTrauma RetreatTreatment RetreatsVeterans RetreatWeekend Rehab

Substances and Addictions Treated

Adderall RehabAlcohol MAT FriendlyAlcohol Medication TreatmentAlcohol Only RehabAlcohol RehabBeer Addiction TreatmentBinge Drinking TreatmentCarfentanil RehabChronic Pain and Substance UseCodeine RehabConcerta RehabDexedrine RehabFentanyl Patch (Duragesic) RehabFentanyl RehabHeroin RehabHydrocodone RehabHydromorphone (Dilaudid) RehabIllicit OpioidsKratom RehabLiquor Addiction TreatmentLortab RehabMeperidine (Demerol) RehabMethadone Misuse TreatmentMorphine RehabNicotine and Tobacco TreatmentNicotine Replacement TherapyNitazene RehabNorco RehabOpioid RehabOpioids for Pain ManagementOxycodone RehabOxyContin RehabOxymorphone (Opana) RehabPain and Addiction TreatmentPercocet RehabPrescription OpioidsPrescription Stimulant RehabRitalin RehabRoxicodone RehabSmoking Cessation CounselingSmoking Cessation MedicationStimulant RehabSuboxone Misuse TreatmentTapentadol (Nucynta) RehabTramadol (Ultram) RehabVaping CessationVicodin RehabVyvanse RehabWine Addiction Treatment

Mental Health Disorders Treated

Co-Occurring Mental Health ConditionsDepression and AnxietyDepression and TraumaMental Health ConditionsMental Health TreatmentPsychiatric Medication ManagementPsychosocial RehabilitationSocial Skills TrainingTrauma Treatment

Counseling and Therapy

12 Step RehabAddiction CounselingAnger ManagementBrief InterventionCognitive Behavioral Therapy (CBT)Counseling and TherapyEvidence-Based TherapyGroup TherapyIndividual TherapyMotivational Interviewing

Specialized Programs

Active Duty Military Dual Diagnosis RehabActive Duty Military Outpatient RehabActive Duty Military RehabActive Duty Military SuboxoneActive Duty Military TelehealthActive Duty Military Trauma RehabActive Duty Military TRICARE RehabAdult RehabCourt Ordered Dual Diagnosis RehabCourt Ordered MATCourt Ordered Outpatient RehabCourt Ordered RehabCourt Referral AcceptedEarly HIV InterventionHepatitis Support ServicesHIV and Hepatitis CareHIV Support ServicesMen's Dual Diagnosis RehabMen's Outpatient RehabMen's RehabMen's Residential RehabMen's TelehealthMen's Trauma RehabMen's TRICARE RehabMilitary Family Dual Diagnosis RehabMilitary Family IOPMilitary Family MATMilitary Family Outpatient RehabMilitary Family RehabMilitary Family Residential RehabMilitary Family SuboxoneMilitary Family TelehealthMilitary Family Trauma RehabMilitary Family TRICARE RehabRehab for Domestic Violence SurvivorsRehab for Sexual Abuse SurvivorsSenior IOPSenior MATSenior Outpatient RehabSenior RehabSenior Residential RehabSenior SuboxoneSenior TelehealthTrauma Informed RehabTrauma Survivor ProgramsVeterans and Military RehabVeterans Dual Diagnosis RehabVeterans MATVeterans Outpatient RehabVeterans RehabVeterans Residential RehabVeterans SuboxoneVeterans TelehealthVeterans Trauma RehabVeterans TRICARE RehabYoung Adult Rehab

Crossroads Address, Location and Contact Information

Crossroads is located at 1845 East Ocotillo Road, Phoenix, Arizona, 85016, in Biltmore — the resort and business area around the Arizona Biltmore, east of Central Avenue. It sits within the Biltmore area of Phoenix, within reach of North Central Phoenix and Uptown Phoenix.

People travelling to Crossroads should check access and parking arrangements in advance. Use the phone number on this listing to ask about current availability and what admission involves.

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How Much Does Treatment at Crossroads Cost?

In Arizona, self-pay treatment typically costs $1,750 to $5,600 for a week of medical detox, $6,000 to $25,000 a month for residential treatment, $3,000 to $10,000 a month for an intensive outpatient program and $1,500 to $5,000 a month for standard outpatient care. A published price for Crossroads was not found when this page was written.

As a rule of thumb, the cost includes accommodation, meals, medical monitoring, the intake assessment, group therapy and individual counseling. Therapies such as CBT or EMDR, where offered, may be priced separately. Treat this as a rough guess and ask Crossroads to spell out what its price includes.

Payment Options

Federally Funded RehabLow Cost RehabPayment Assistance AvailableSAMHSA Grant FundedSelf Pay RehabSliding Scale Dual Diagnosis RehabSliding Scale IOPSliding Scale MATSliding Scale Mental Health TreatmentSliding Scale Outpatient RehabSliding Scale RehabSliding Scale Residential RehabSliding Scale SuboxoneSliding Scale TelehealthSliding Scale Trauma RehabState Funded by Treatment TypeState Funded Dual Diagnosis RehabState Funded IOPState Funded MATState Funded Mental Health TreatmentState Funded Outpatient RehabState Funded RehabState Funded Residential RehabState Funded SuboxoneState Funded TelehealthState Funded Trauma RehabTribal Funded Rehab

Insurance Accepted

TRICAREMedicare

Medications Offered

Acamprosate (Campral)Acamprosate (Campral) Rehab That Takes InsuranceAcamprosate (Campral) Rehab That Takes MedicaidAlcohol Addiction MedicationBuprenorphine ImplantClonidine DetoxClonidine Detox That Takes InsuranceClonidine Detox That Takes MedicaidContracted PrescriberContracted Prescriber Rehab That Takes InsuranceContracted Prescriber Rehab That Takes MedicaidDisulfiram (Antabuse)Disulfiram (Antabuse) Rehab That Takes InsuranceDisulfiram (Antabuse) Rehab That Takes MedicaidLofexidine (Lucemyra)Medication Assisted Treatment (MAT)Naltrexone TreatmentNaltrexone Treatment That Takes InsuranceNaltrexone Treatment That Takes MedicaidOral NaltrexonePrescriber AccessPsychiatric MedicationSublocadeSublocade Rehab That Takes InsuranceSublocade Rehab That Takes MedicaidSuboxoneSuboxone and BuprenorphineSuboxone and Buprenorphine Rehab That Takes InsuranceSuboxone and Buprenorphine Rehab That Takes MedicaidSuboxone Rehab That Takes InsuranceSuboxone Rehab That Takes MedicaidSubutexSubutex Rehab That Takes InsuranceSubutex Rehab That Takes MedicaidVivitrol ShotVivitrol Shot Rehab That Takes InsuranceVivitrol Shot Rehab That Takes Medicaid

Support Services

Case ManagementCommunity OutreachEducation and Job TrainingEmployment SupportHealth and Wellness SupportHealth EducationHepatitis C TreatmentHIV TreatmentHousing and Employment SupportHousing AssistancePeer SupportPractical SupportPrEP ServicesRecovery CoachingRecovery Support ServicesSelf Help GroupsSuicide Prevention ServicesTransportation to RehabWaitlist Interim Services

Dual Diagnosis Treatment

Alcohol and ADHDAlcohol and AnxietyAlcohol and Bipolar DisorderAlcohol and DepressionAlcohol and TraumaCo-Occurring Disorder TreatmentCo-Occurring Disorder Treatment That Takes InsuranceCo-Occurring Disorder Treatment That Takes MedicaidDrugs and ADHDDrugs and AnxietyDrugs and Bipolar DisorderDrugs and DepressionDrugs and Trauma

Assessment and Testing

Addiction EducationAddiction ScreeningAlcohol TestingAlcohol Testing That Takes InsuranceAlcohol Testing That Takes MedicaidComprehensive Addiction Assessment That Takes MedicaidDrug and Alcohol TestingEducation ProgramsHepatitis EducationHIV EducationMental Health ScreeningOral Fluid Drug TestingScreening and AssessmentTobacco Use ScreeningUrine Drug Testing

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Crossroads – Phoenix (1845 East Ocotillo Road)

1845 East Ocotillo Road, Phoenix, Arizona, 85016

Accepts Insurance

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Crossroads – Phoenix (1845 East Ocotillo Road)

1845 East Ocotillo Road, Phoenix, Arizona, 85016

Accepts Insurance

Crossroads – Phoenix (1845 East Ocotillo Road) — Compiled From Public Records

Recorded credentials for this listing, drawn from public records rather than confirmed firsthand by our editorial team:

Health Department LicensedSAMHSA ListedState Addiction Agency LicensedState Licensed Rehab
Unclaimed — no one from this facility has claimed this listing. Claim this listing
Last updated 2 October 2026.

Crossroads Reviews and Ratings

Crossroads reviews come from around the web and from patients, loved ones and referring professionals who write to RehabSeekers directly.

If Crossroads treated you or someone close to you, your account would help the next family deciding.

4.6
★★★★★
35 reviews on Google
514
40
31
20
12
Breakdown of the 17 most recent reviews with text
★★★★★
Alexander Aguilar Jr2 months ago

loved this program! Marsu, and Feliz are the best here. they need raises fr

★★★★★
Gannon Macneil10 months ago

Great meeting hall so all sorts of changes I’ve felt in myself in such a short period of time. Great group of people that are ready and willing to help anyone walking in the door eye witness account right here! 🔼UNITY,… SERVICE, RECOVERY

★★★★★
Ezra (Kels)2 years ago

This is Thee Best Place Ever! I'm Very Thankful to have gone here and Graduate. Staff here are Super Awesome & Caring. Shout Out too my Boy Frankie!

★★★★★
Nicolas Willey3 years ago

I was lucky to be admitted here. I was on scholarship and had to fly in from Wisconsin. Chris B. Picked me up from the airport and brought me to what I consider to be my 2nd home. 10/1/2013 I started my journey. I hung… on dearly to that "just for today" and it saved my life. I was provided the tools needed to become sober and this place helped me become the person I am today. Without it I wouldn't be the proud father of 2 Boys that can provide a happy healthy home nor would I be engaged with their mother. Thank you crossroads. You changed my life and I hope to get back to 1845 one day to see everyone.

★★★★★
Taylor Schiff3 years ago

This place was the best thing or help I ever had. I sadly missed the opportunity because I there was no way I could pay the amount per month that was said to be paid after the first 30 days. There is alot of help here… and in Phoenix. Use it to your advantage please. Once you get over partying and playing the night social life. That's the biggest step. Once you spend you days waking up early goings for a walk. Working then the gym or something productive. life gets so much easier.

★★★☆☆
Kelton Francis4 years ago

I was lucky to go here pre-covid and they were great then but I did just speak with someone at the facility and I was told they do now require you to get the jabbed with the clot shot.

★★★★★
Brandon Curry5 years ago

My first month here was rough but it was my own fault. Crossroads provides every tool necessary to get your life back! It works if you work it! Crossroads gave me the opportunity to work on myself and really look at who… I had become and the time to change. My time to leave came too soon and I did not want to leave! The just shows how great this place really is! Thank God. I’m forever grateful for my time here. Amen. Read your aa big book. With your sponsor and talk about your anger and resentment. You will find all the answers.

★☆☆☆☆
Freedom Fighter5 years ago

Went to Crossroads back in May wouldn't let me in unless I got the vaccine for covid they violated my Constitutional rights and they also violated the Nuremberg code they had no right forcing that vax on me… unfortunately I was desperate for treatment and now people are dying around the world of this vaccine so yeah I'm beyond angry! And Crossroads how could you do this to everyone when none of these vaccines are not even approved by the FDA and are still not approved????? The nurses at corporate told me IF I didn't get it I wouldn't get treatment!!

★★★★★
Wallace Banks7 years ago

Great place for recovery!

★★★★★
Kid McG7 years ago

They saved my life

★★★★★
Sarah Lawrence8 years ago

Thank you staff and all you all helped me lmmensley to get sober and stay sober coming up on 60 days thank you r spivey stay sober fellas

★★★★★
Chris Lawrence8 years ago

This place saved my life. When I got there I was dope sick and suicidal, hopeless and homeless, and couldn't see my life changing. Today is my first day home after 60 days here and I can say I'm finally happy to be… clean. If you need help kicking drugs and alcohol and developing coping skills to stay sober you should give this facility a try. The staff here are caring and know how we addicts feel, especially the night staff. And after a while you develop a support network with other clients and it feels just like home. Thank you Crossroads, I'll be back for meetings, keep saving lives!

★★★★★
Nicholas Scatterday9 years ago

This place honestly saved my life. I was lucky enough to get in with only a week waiting. There are multiple locations but this one I've heard is by far the best the counselors here and the staff that work here truly… want to help and truly make you feel at home the four roommate rooms and meeting centers really made my recovery possible and helped me complete my sobriety with ease. There are so many meanings here a week that at any point in time you can walk out your door and walk 20 steps and you're in a meeting.

★★★★★
Hayden Hamilton9 years ago

This facility put me back on the right track! It truly is Holy Ground. Let them save your life!

★☆☆☆☆
Monty Fogle jr9 years ago

It's horrible.they don't deliver what they promise.there were 9 people who relapsed my first week.they house the newbies with the half-way house guys.4 guys to a room smaller then a studio.you might get lucky and get a… room with hot water.

★★★★★
Rob Brown10 years ago

It's a great place to be, get and stay sober!

★★★★★
Christopher Robinson10 years ago

Great place to meet.

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Ratings and reviews from Google, collected 22 September 2026. RehabSeekers does not edit or remove them.

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