View Point Health – Covington

No id no help.

The front staff is absolutely amazing. They're very professional and respectful. I also have to say that Ashley is very professional too. The nurse was very rude; therefore, I have nothing good to say about her. I never… did meet the doctor, and I was only receiving counseling. Due to circumstances unrelated to this facility, I had to stop coming here.

Great help and staff Tamara great therapist and Judy is nice

I am very disappointed in this location. I made an appointment the week before with the doctor. I drive out to this location and I assume because of the snow storm they shut down even though there was no snow on the… ground. I was not informed my appointment would be cancelled or that they would be closed. UPDATE: they called me explaining as a one time courtesy they could reschedule me even though I went all the way out there even though the were closed. I immediately called back obviously frustrated and the lady has the audacity to say “let’s not get rude”. I’m frustrated because I’ve never had an issue with you guys before but when you do mess up it’s this bad??? Save yourself the trouble and go to the Conyers location they are much nicer I hear.

This facility and the staff are really really helpful caring, supportive, and absolutely absolutely wonderful.

If you’re looking at the reviews, I’m gonna start my problem off by saying please find a different facility to go to!! And please read!!! I am making this review because as a young mom who struggles with mental health… day in and day out, I am very disappointed that a facility that is supposed to help does not help at all! To start off, I called to speak to someone in HR. They gave me a number that went directly to a voicemail. On top of this when I went to go discharge myself from the receptionist at the front desk she seemed very rude, and as if I could just be swept under the rug as another mental health, patient that they could care less about. I used to be a patient of this facility in Covington back in 2021 and I had no problems with the therapist that I had seen. She was an amazing person but she up and moved to California. I was not notified of that and the day that she moved was the last day that I heard anything About viewpoint. December 2023 my mental health and anxiety started eating me alive so I went into the clinic I got seen by a Doctor Who I think goes by the name Julie or Julia. for starters, she was indescribably rude. I left and had to wait three weeks to be able to talk to a doctor. I got put on to a therapist who goes by the name Patrick Brown, and today was the biggest issue I have ever had. I had an appointment for a zoom meeting at 11 AM. I sat in that zoom waiting room for 50 minutes. I joined at 10:55 and waited until 1145. I even made a personal phone call to Patrick himself so he knew I was in that zoom waiting room ready to be seen. I have not spoke to a therapist yet and the three months since December, so for your time and your mental health and whatever other issue you may have, please go to a different facility. I’m normally not the kind of person to leave a bad review, but when it comes to things like this, where people actually need the help it matters.

With no grace period for appointments, far out rescheduling, lack of staff, and the Stern speaking representatives at the front desk. I have heard and witnessed more problems with this place then they’ve helped myself… included.

Very fast and efficient people here.

My friend called the 1800 national drug help hotline which led him to this place. They denied him help to a detox center, my friend ended up over dosing and dying. They were extremely rude, and one sided. Well the… counselor was that had no idea what she was talking about. I waited for him in the parking lot, and it was a waste if time. He tried twice, and begged for their assistance to get into a detox center. It's a shame a place like this holds the keys to folks who sincerely seek help.

I had a doctor or rather a nurse practitioner that didn’t show up for our Zoom meeting. I waiting 2 hours. It was put in the system that I was a no show! I called and called and waited. They knew what happened but… Although they say that they understand they still will not allow me too reschedule. I’m have to give in to be a walk-in. This place never ceases to amaze me. Take my advice—go somewhere else.

Life can be difficult and Viewpoints staff is here to say, "We don't care." Miss an appointment due to reasons beyond your control? Well Viewpoints policy is no second chances, you'll need to sit at the office as a… Walk-in between 8 and 5, hoping someone else no-shows to see the Doctor ever again. Also, don't bother going if your condition has anything to do with a disability. Viewpoints official policy is they will not sign any State required paperwork regarding your condition. Find another practice, you're SOL. They're just here to soak state funding.

It took a little while but they do a great job with my mental challenged relative, if you’re having a hard time just be patient, they’ll take care of you.

I got off work today in Jackson, GA at 4 pm. I had a little bit of a drive to the Covington office but had plenty of time in normal conditions. There was a wreck on 36 highway and I was delayed. I called the number I… usually call to see if my medicine has been delivered, which is the Covington office and told them that I was delayed because of a wreck. They told me that that wasn't the Covington office and I had little time to get there. I asked if they could call the Covington office and tell them that I needed my medicine for the weekend and they said they could only email them. That they didn't have a number they could call. I told them that I needed my medicine and I was caught up in a wreck. They told me how long I had to get there. I arrived at 4:59 and doors were locked. The person on the phone told me to knock. I did and a person in the office looked at me and then turned off the lights. I went to back of building to see if employees were coming out because without my medicine I stay awake and I have to work. I was crying and a husband of someone inside told me that if I went back out front then he would call his wife to see if I could get my meds. I stood out there for 20 minutes crying because I know what I have to go through for the next couple days with NO medication! I was out of town on the days proceeding this, so I didn't have a chance to get medication then. The lady on the phone that said they could only email Covington lied to me, I have called that number for months asking if my medicine was there to pick up and they said yes, with me on the phone every minute just talking to them. I hope they sleep good tonight and Saturday and Sunday night because I will not. And I have to work those next days and they do not. The woman on the phone told me to knock on the door. I did and a woman in the office looked at me after I waved to her and she cut off the lights. May you have horrible rest until atleast Tuesday. You looked at me and shut me out. All I wanted was my medicine. I was told you didn't lock your doors until 5, I was there at 4:59 with someone from another office telling me to knock on door and yall shut me out. I hope your weekend will be

I have mixed feelings about this place, but I can tell you there is one lady in the front office that does not need to work with people she is rude on the phone and she is rude in person.

I went here about a 1 half to 2 months ago. They were nice and helpful. Go there.

Josh and Mrs.Hodges are the best there. The workers at thrthe front desk are awesome. I love going here not only is it close to home they have helped me and continue to do so

A friend of mine had to spend some time there and the staff was respectful and insightful in to many topics dealing in mental health.

Great service