West Palm Beach VA HCS – Boca Raton

best staff ever honestly

UNPROFFESIONAL! They don't care at all about vets. Its impossible to contact them by phone, and if you do they either hang up or put you on permahold. They do not have Drs on staff. I have not had a real primary care… physician there in years. When you do see someone they try to push antidepresants on you, and then want to give you more meds for the sideaffects. They Misdiagnose tests, tell you that you need more meds for conditions you dont even have!! I think they're primary objective is to give us all tardive dyskensia so we don't notice how incompetent the Boca VA is.

Quick response and little wait time. Saw Dr right away. Had tests done quickly. Professional staff and clean!

This clinic is a hidden gem in the VA Medical System! The staff are always nice & VERY helpful when a Veteran needs a referral to any specialist. Dr. Buyo is very thorough & efficient in her exams and she listens to the… patient!! 💯% for all the staff!!!

I am writing to express my profound satisfaction and gratitude for the consistently high level of care provided by the team at the Boca Raton VA Clinic. The facility itself is professional and efficient, but the true… strength lies in the dedication and genuine patient service provided by the personnel. The administrative and nursing staff—from check-in to procedure scheduling—are universally positive, welcoming, and responsive. They manage the challenges of a busy clinic with efficiency and a reassuring, friendly demeanor, ensuring wait times are minimized and veterans feel respected. Dr. Buyo's attention to detail is remarkable. She consistently demonstrates a willingness to take the time to listen, thoroughly review medical history, and connect seemingly disparate issues to build a comprehensive picture of my health. This level of thoroughness and genuine care makes her stand out. I always leave my appointments feeling confident that every concern has been addressed and that I have a clear, personalized plan of action.

The Boca Raton VA Outpatient Clinic is exceptional! The staff is highly efficient, dedicated, and genuinely friendly, making every visit a positive experience. They take a personal interest in Veterans, providing… top-notch care with compassion and professionalism. The phlebotomist who draws my blood always asks about my family and is very good at her Job. Easily the best VA facility I've used!

Shameful how our veterans are treated after their service to America.

This place never returns calls.

My husband has been going here for years He shows up and told they don't have a provider constantly, yet don't call him on phone so he doesn't have to drive 45 minutes. When they have a provider the Dr has told him he's… going to treat him for third and that, then he has no script or follow up and then he's told they fired that provider for not following up with what he tells his patients medications he's going to give. 8 years ago they hsve a female provider that told my husband to just let! him kill himself) when I told her he's suicidal. She was so nasty, I told her to get out of our room. Everyone at clinic hearts her. She was let go!! My husband has fought for our country and he does not get good treatment. They are always rude! Will be contacting VA Administrator as well as a lawyer. He's a heart patient and only 49 years old. They don't care!! So sad!!

services at the clinic in boca raton are very nice, eg: staff, etc. in particular, i would like to give a special thank to to your social worker,"marta" she is a caring, respectful and extremely helpful social worker.… She is never to busy or abrupt in trying to give helpful advice. she doesnt get 5 stars, she is a perfect "10" i am a caregiver person to a "vet" and she makes things seem less stressful. thank you marta...

I called the doctor's office and spoke to Tory who was extremely rude. After waiting on hold for a while she finally answered and wanted the patient's last 4 of his social. When I told her I only had the date of birth… she said "omg thats going to take forever to find". She sounded like she was eating and kept trying to rush me off the phone and hung up on me 4 times after I asked to speak to Faith. I waited on hold for long wait times multiple times only for to get hung up on every time. This office is extremely unprofessional and I would go elsewhere for your needs. I have all the recordings of the phone calls and I think the office will be better off finding better staff that actually wants to do the job they are being paid for.

I give 2 stars because it feels like it's almost impossible to reach someone over the phone. I've waited for around 25-30 minutes just to be auto disconected on a regular basis and all I want to do is schedule an… appointment or see if my lab results came in. I'm always having to drive to them to get answers and whenever I mention to the staff that I can never reach anyone over the phone no matter how many times I call, they just responded with "we're always busy" or "try calling earlier in the morning". This issue has been going on for quite some time and I don't understand how this can be but it's very frustrating. Although I will say that whenever I am physically seen by a nurse they do have great service. It's just a pain to reach out to someone.

This facility is amazing. They have always taken care of me and remember me. The care I get there is top notch.

I want to be the first to say, I am a patriot, I appreciate veteran services, and I appreciate having a place to help my dad. But, I am frustrated. It has never been easy to reach the VA, but the last few times it has… been impossible. The last two weeks I have called over eight times (3 - 4 times I left voice mails) and two times I left personal messages. Two of the times of 35 min radio playing on hold to just auto disconnect or send me to voice mail. Not one call returned yet. That is really a problem. We still do not know my dad's bloodwork results, I am trying to make sure everything is okay. I put this review here because the VA has to speak out about what is happening. Is staff overworked? People can lose valuable life-saving time for treatment with this type of delay. Before I got involved, my dad was in bad shape. I give 3 stars because once you get someone on the phone they try to help. I give zero stars for the two social workers we had that did zero for my dad. Zero. They never returned one call last year until I went over there head (and see, I did not write a review then). I am just saying something needs done. It is too difficult to reach people.

I just had my 6 month checkup and was seen by Dr. Crescitelli. - ( Dr. C ) It was a great experience. Dr C was friendly, professional, and made it seem like you were talking to a friend. All my health concerns were… addressed and explained without feeling rushed or unconfortable. The rest of the staff were also very friendly as well. Just a great experience.

Thoughtful staff, Dr. C is thorough, consistent and reliable. He’s shown genuine dedication and commitment to the team. I am very impressed with him and thankful for his leadership.

This clinic has dramatically improved service this year. Dr C personally helped me with a life saving early detection of cancer. Because of him I am getting cancer surgery next week.

DR C and staff are fantastic. Always seen promptly; This is a great VA clinic.

My experience with the Boca Raton VA clinic under Dr. Crescitelli has been the best I've ever received. Dr. Crescitelli and staff are truly concerned and attentive to patient needs. Dr. Crescitelli listens and explains… things thoroughly. The clinic provides a high standard of health care. I feel privileged being a patient with the Boca Raton clinic.

Took my dad for his annual visit and had the pleasure of meeting with Dr. "C" who was fabulous! Spent lots of time with us going over and explaining EVERYTHING. He is thorough, knowledgeable and has the best bedside… manner I ever seen. Dad felt welcomed by everyone! Thank you Dr. C for being you!!

I have been going to this clinic since 2006. Last few years there has been a lot of turn over on staff and dr and the care I received was almost non existent. Many times appointments were cancelled and never… rescheduled, different doctors didn’t take time to look at medical history, just felt like my health or health of other veterans did not matter. This last visit was probably the best dr visit I ever had. Nurse Julie is extra caring and concerned with your health and Dr C actually took the time to look at my medical history and instead of just prescribing meds actually began to look into the cause of some of my health issues and explained why and what his goal was for my health. It was refreshing to say at the least and has me feeling good about where my health goes from here.

My experience at the Boca VA has been amazing! The staff members are exceptionally courteous and helpful. I cannot express how grateful I am to have Dr. C as my Primary Care Physician. He is extremely knowledgeable,… thorough, and personable. He took the time to listen to my concerns and he addressed each and every one. He ordered the necessary lab work and tests that I needed and he took the time to explain the results. I never feel like I’m being rushed out the door. My health has improved substantially since I’ve been in his care. I highly recommend Dr. C and the Boca VA without a doubt.

Excellent service. This was my first visit to the Boca Raton VA Clinic and it was a great experience. Dr. Crescitelli and his staff were efficient, professional and exceeded my expectations. Dr. C has an excellent… bedside manor, thorough in his discovery questions, and very generous with his time to provide an old fashioned doctor/patient experience, which gave me confidence and knowledge to maintain my optimal health. Thank you...

Great clinic, Dr. C is an incredible doctor. He sat and listened to all of my concerns and put in consults to the appropriate clinics. I definitely recommend this VA clinic to other Vets.

This place is absolutely amazing. The staff is very attentive and kind. Dr. C is very interactive and like to ensure that his patients understand everything.