VA Med/Jonathan M Wainwright Mem – Walla Walla

I visited the VA in Walla Walla on Tuesday, April 28th while accompanying a client to an appointment. During our visit, I stopped by the retail store, which I’ve visited a few times before, but this experience stood out… more than any other. The employee helping us, I believe her name was Shelly or Shelby, was incredibly welcoming, attentive & genuinely kind. Her energy & level of care truly made a lasting impression. I also wanted to mention how fresh the food was & how many great options were available. It made it easy for both my client & I to find something we enjoyed. Everything tasted amazing, & my latte was especially good. She also had excellent music playing, which made the atmosphere even better. It was bittersweet hearing that the retail store will be closing & that she’ll be leaving as well. I’m grateful we had the opportunity to experience her kindness & service during one of her final days there. She truly made our visit memorable. Thank you again for such a wonderful experience!

Always a great place to visit with my husband David.

Amazing staff. Nice facility.

Well I am still waiting to get services to my husband. I call everyday but they are busy who knows when he will get services.

This VA and the Spokane VA are the only VA's in this area that are on same computer system. If you come from another VA or have anything done at a Hospital outside the area, your information will be hard to obtain and… communication will be difficult. Also, the Doctor(s) there look at old, out-of-date notes (not from thier VA) and pass judgements, even to the point of delaying organ transplant paperwork & creating unnecessary testing/blood work. Not a fan of this VA.

The np I seen was flat out rude yelling and cussing me out. She was pushy as well as demeaning. Very unprofessional!!

I get meds shipped to Yakima county from here. Usually it is somewhat timely, but recently I had to have a prescription sent before a dr’s appt that normally has the meds shipped right after. Long story short, I hadn’t… heard or seen anything about it, and I made it all the way to my dr’s appt with no meds. So there was no point in the Dr appt. I called and the pharmacy said they were just sitting with the pharmacist. Hmm, I’m glad I wasn’t relying on them for a heart condition because I’d be dead by now.

Whomever takes care of answering the phones, needs to take a Customer Service course 101. Super rude gal!

This VA robbed me of my travel pay. Made me get a ride home from the hospital while I was in treatment and overall is understaffed. Foods ok. No wifi in RRU. Do not go!!!!

I have been using community care from this VA. They are most of the time able to get my primary care authorization completed on time. However, they NEVER can get any referrals completed timely. Not even within a few… months even with me calling every week. None of the employees know why it’s taking so long or what’s going on. Total bs! This is why veterans become suicidal. I have been dealing with them for 7 years now and nothing has changed. If you’re rural and use community care do not use this VA as the authorizing VA!

This VA facility is very nice. The people are nice. I haven't had a bad experience yet, and I can't say that about all va facilities.

We were supposed to get a handicap ramp for my husband, the guy that came out was a total jerk, ball faced lied to me. Brought out a huge wheelchair ramp that ran out almost to the street took up all of my parking pad,… left me nowhere to park, he blocked every entrance into our front yard and then kept tell me it was required, LIAR, I called the state it is rise over run my steps are 15in the was supposed to be 15ft which would have been perfect. Now i have to hire someone to dismantle it so we have a place to park. He tried to bully me when i told him i was calling the VA he said won't do you any good they are used to dealing with people like!!! He said your husband signed for this, my husband has Dementia and doesn't remember signing anything. The Va has not bothered to call me back, not only is he ripping me off he is Ripping the VA off by installing these big expensive ramps that people don't needor want.

I would give fewer stars if possible. Everytime that I call to make an appointment to get new glasses I am transferred to an answering machine that obviously nobody checks. I do not get a call back for scheduling. I… have been trying to get new glasses since November 2023 and now it is June of 2024. The next time I hear someone talking about everyone being entitled to government Healthcare, I am going to tell them to take a look at the VA. We as America's Military fight against socialism and yet as soon as we get injured we are thrown into the most socialist Healthcare system imaginable. There is nothing quite like perpetuating a broken system.

waiting 90 minutes for first appointment that I've waited 3 months to get. Now that I'm in the system, things seem more orderly. Eye Care is really good, as are labs and X-rays. But foot Care is problematic. Medical… consultation are very through. Community Referral system seems slow, but does happen.

The people that assist you are great. SERVICE depends upon the dr you are seeing. My overall experience has been great.

Having experienced various VA facilities, I've gained an understanding of the ideal attributes. There are still problems such as outdated infrastructure & extended wait times, but it's clear that certain VA facilities… stand out. The staff at these exceptional facilities show a genuine commitment to their Veterans. They not only acknowledge but genuinely care about the pain and challenges Veterans have faced and continue to deal with. I recommend seeking care at facilities such as this one, where dedication creates an environment to Veteran support and healing.

Staff is excellent. I come from Tri Cities, I prefer it over the Richland CBOC. A lot of folks dog on the VA and it's typically due to not understanding how to navigate things. My personal experience has been overall… pretty good. My PCP is responsive and I have better results with the VA than I do TRICARE.

After years without upper teeth lost from chemo and Seattle canceling so many appointments..I called the Walla Walla VA dental office. That's an amazing team and staff and yesterday I got some teeth added to my… implants!!! Remember veterans..go to a compensation office FIRST to see if you qualify for dental or medical. Mental health care is ALWAYS FREE..just reach out. God Bless us and our families and the people who manage our continued care. Thank you Walla Walla VA hospital.

They don't answer the phone or return calls.

I have found the best way to communicate to the VA is through secure messaging on the "my healthevet" app! it takes two working days but it works. so, set-up your account now!!

No one, and I emphasize no one, answers their phones. And so far no one, again no one, returns calls. I've been leaving messages all over Wainwright since January 6th, attempting to secure an audiology appointment.… Maybe my congressional rep can make something happen.

Never has my prescriptions sent on time even after calling them in advance to remind them

Perhaps the worse primary care I've ever received in my life, except for the LA, which is has good reasons for delays in treatment.