Red Rock Behavioral Health Services – Watonga

Excellent ❤😃

I've had an excellent time with them. They have all new staff working here, even the med doctor has changed. There's a TV, soda machine and extra waiting room available. Darla, the therapist is such a knowledgeable and… helpful lady. Talking to her is like talking to a friend and she has some amazing coping skills. Tracy, the secretary also makes the wait for comfortable by letting me sit in a backroom away from loud noises and people. The facility also offers drug court and rehab for those that need it. The place is clean, staff is friendly.

Very unprofessional. Intakes are done by just a Counselor, via video chat. If you going to receive "family" services with them, please be advised you will not be provided licensed counselors or therapist. I learned from… supervisors way too late that these people are actually required to have maintained mental health services themselves to even be considered for a job position, and that they are hired based on "life experience". My personal experience with this place has been terrible. An unlicensed "lay" worker, took something my child , who I was sitting right beside, way out of context, went to her Supervisor and relayed her version of what was said, and I had DHS at my door! I confronted this "worker" about the situation, who merely said, "I'm sorry . I misconstrued what was said. I misread what was being said." Yes, I confronted her, yes, I confronted her supervisor. They seemed very unsympathetic toward the upset and chaos they had brought to my family. The original non licensed worker disappeared from the case completely, and I was told their would be a new unlicensed worker assigned. We went for the appointment, we were late. The secretary behind the desk said, "You are too late, you're just gonna have to reschedule, read the sign on the window!", very sarcastic and childish behaviour. Which was the exact opposite of how we were normally treated; until there was a problem with their agency, caused by themselves . I did realay to the supervisor that I would be making video recordings of future interaction with Red Rock, so no licensed or unlicensed people could "misconstrue, misread", and then make false reports and accussations later. I had the camera rolling for over 15 minutes, and even had a worker ask me almost after the recording started, "are you taping me?" I told her yes, I am. This woman said not a word about it. About 15 minutes later, the sarcastic secretary was back at it, coming to the window, telling me I could not record or video anything in their Public Building, and said turn around and talk to Ms. D***a. I turned around. There were 2 women standing there. D***a informed me it is Red Rock's policy not to allow recording. I asked her if she felt that in a public place, that Red Rock policy superceded the law, and civil rights protected under the Constitution? She looked at me like she jad never heard of the Constitution's 1st Amendment, threatened me with police, and tried to grab my phone, and shoved me. With no clients in the building, the employees just laughed, and exclaimed "She never touched you!" And she said all I did was simply block the view of the camera. My video was still rolling, she came at me, the angle of the phone shows me being shoved by this women. Yet, they were going to call Police on me. They have also tried to make appointments as complicated as possible. They have always come to the town I live in to meet, suddenly they're not going to do that anymore, and I'm going to have to drive 30-40 minutes to their office, for "safety issues." For whose safety!!?? They told me it was due to "Verbal Escalations"! Well, I'm inclined to believe that most people are going to protect their children, and express their feelings, when your office, that is supposed to be helping, turns your life upside down because an unlicensed worker K***a, who is mentally ill, "misreads, or misconstrued" what was actually said, and reports her version of what she heard to her Supervisor, C*s*****a, who says,"Oh my, we have to call this in to CPS!" And then she unwittingly, or possibly not, makes an account of a false allegation. I think ANY parent would be upset. They conduct themselves in this manner, expect you to continue services, CPS goes to a child's school, makes them feel threatened and afraid, (my child's exact words), do not notify you, do not ask permission, and do not make contact to see if there is anything they should know before "playing hero", further traumatizing my child who has suffered enough emotional trauma from a terrible imcident that occured with a babysitter, only 4 months ago