AthenaPsych LLC – Bronx

Nobody picks up the phone . Imagine being in crisis or having a negative medication reaction? Ridiculous

Terrible

This place was okay in the beginning, but over time it shows the lack of professionalism. Therapist are rarely helpful and should not be responding to clients messages using AI. At least remove the prompts. Concerns are… not addressed and they make mistakes and blame the client. Lying and saying that you called and never did is unacceptable. Please find somewhere else to go they do not care about your wellbeing and waste your time. They hardly answer the phone and no one returns your voicemails either.

Getting anyone to answer the phone at this practice is impossible. If you do get through to someone, no one knows anything. They promise to call you back and never do. It’s infuriating.

I am so disappointed that Athena Psych had an opportunity to be the last resort for literally any Psychiatrist to sign my Authorization for Restorative Services Form so I can move into my apartment after being homeless… since January. They sincerely dropped the ball and obviously don’t care about homeless patients. I was told by the Psych Department Supervisor that their Psychiatrists don’t deal with clients which is completely sketchy. What kind of psychiatrist doesn’t work with patients??? Isn’t that the whole point of me getting Outpatient Psychiatric Services in the first place. My primary care physician doesn’t have any openings. City MD charges $250 just for the damn signature on the form, which I obviously don’t have. After this incident, I’m done receiving Outpatient Psychiatric Services. They are extremely unhelpful. I hate that I have to get rid of my Therapist simply because she was a better person than anyone in charge of that place. Yuck.

Excellent place. The people are very attentive and friendly. They make you feel comfortable.

I previously had issues with appointment communication, including receiving notifications that did not match the actual scheduling process. Staff stated that calls and texts had been made, but there was no documentation… or record showing those contacts occurred. I decided to give the office another chance this year. However, the same communication problems continued. I received an appointment notification on the same day as the appointment, with the timestamp showing 10:30 AM. This was the first notification I received for that appointment. I had already left the office after coming in to ask staff directly about my appointment schedule and how communication was being handled. Staff stated that two calls had been made, but no record of those calls was available. Shortly afterward, an appointment notification was sent. The timing of the notification, being sent on the day of the appointment at the appointment time, did not provide reasonable notice. I also observed concerns regarding staff knowledge and professionalism. In a mental health setting, staff should demonstrate a clear understanding of psychological terminology, communication practices, and appropriate patient interactions.

Tashay - my therapist, kept canceling and rescheduling after taking personal days off etc and took more than 3 months to NOT even complete the intake process - on top of that she calls me on a Sunday because that’s when… she’s “available” but not on the day that the appointment was taking place.

The first 6 months was good then after that nothing but misery. The receptionist hung up on me when I was trying to get information on why I wasn't contacted when my child's therapist left. Then when my therapist left… same thing happen with me. I dont recommend athenaphysc to anyone, I been through so many unprofessional situations with this company like when my youngest daughter therapist was on a cruise ordering food while having a session with my child and so much more. Im happy that each therapist we had left the company and we was able to move on and find better treatment elsewhere. Oh yeah still haven't heard from them no email no letter this company sucks and I hope one day yall find workers who really care and not just there for a check.

I started Athena psych in 2025. And I was only engaging I therapy. My depression become over whelming and I asked for a psychiatrist. I was paired with Ricardo Millis. He took his time with me to figure out what kind of… medication would benefit me best. I advocated that I was sensitive to medication, and I listen to my body and how it reacts to everything. Ricardo took that I to consideration and maintained a great line of communication and empathy for me. I felt seen and heard. And that is most important to me my medical care with any doctor. I trust his judgment because I felt secure with how I was treated. When it came time to come off of my medication, we worked together to monitor the weaning process and if I would be ok without meds. And so far so good. It's been 4 months and I'm very pleased and appreciative of my experience with Ricardo Millis and the team he works with. I recommend Athena Health, especially with it comes to psychiatric care.

Im editing my review because 1bad apple doesn't spoil a bunch. Even after the way I was treated, there were others at Athena who worked to gain my try trust and to give me the confidence of knowing our child is in good… hands. Thank you, Ms. Salas and to the Director I spoke with yesterday ( my apologies forgetting your name). All I can say is if you have a problem, let them know, they will do their best to help because again one bad apple does not spoil a bunch. And be respectful when speaking to them, they are very kind people who are willing to help.

I love this place !! It took me a long time to find an affordable therapy program or better yet one that my insurance would cover for my daughter. The staff are all so professional and on point. They are understanding… and patience. Sessions can be remote or in person. The space is clean and comfortable. We have been with them a little over a year now and all good things. My daughter is doing much better and her personal development and I couldn't be happier.

Had the greatest experience on call with Melanie, she is great at communicating and making everyone feel like at home.

My therapist Margaret has been so great for me. I was feeling so down about American politics. I am an activist but after this horrid decade i was feeling so depleted. Margaret asks fantastic questions and makes super… helpful suggestions! I am grateful for this strong support! The photo is me smiling while holding my awesome pup Busta Rhymes!!

My therapist is Ann Martin, and she’s been very helpful in helping me deal with my trauma! I’ve been seeing her online for a year and a half, and she’s been very patient and supportive when I have setbacks. She’s also… incredibly understanding if I don’t feel well the day of our session or if something came up last minute, and is willing to move it to a later time. I can tell she truly cares about her patients and is always there for me if I need her at a moment’s notice. Ann truly has a special place in my heart, and I wouldn’t have been able to grow and heal from my trauma if it weren’t for her.

I cannot recommend Ann M. highly enough. From the very beginning, she has demonstrated an exceptional level of professionalism, compassion, and insight. Her ability to listen without judgment while gently guiding me… toward meaningful self-reflection has truly transformed my life. Through her thoughtful approach and steady support, I have experienced significant personal growth. Ann has helped me develop healthier perspectives, stronger emotional resilience, and more effective communication skills. Her guidance has empowered me to navigate challenges with greater confidence and clarity. What has been especially meaningful is the ripple effect of this growth. As I have changed and strengthened, my relationships have improved as well. The tools and understanding I’ve gained in therapy have positively impacted not only my own well-being but also my extended family. The healthier dynamics, improved communication, and emotional balance within my family are, in many ways, a reflection of the work Ann has helped me accomplish. My life today is markedly better because of her presence and support. I am more grounded, more self-aware, and more hopeful about the future. Ann M. is an outstanding therapist whose dedication and skill genuinely change lives. I am deeply grateful for the role she has played in mine.

Alanna Azizo is an unprofessional individual and a disgrace to her profession. She is unable to separate her personal feelings from her professional responsibilities and tries to instruct patients on how to talk,… instead of doing her job of listening, and then giving advice and suggestions. In an act of complete disregard to her responsibilities as a mental health professional and disrespect to me as her patient, she canceled her sessions with me (without telling me beforehand) and left me without help for several months before I was assigned a new Therapist. I tried to report her to the State Medical Board for Professional Conduct, but somehow, she managed to keep working. I hope AthenaPsych sees this and makes the right decision to fire her from the practice.

Extremely top notch professional person Sonia was so nice and listened to my needs and was so understanding very caring such a highly detailed very organized explained all so helpful top class top rank top shelf service… over the phone very cool 😎 made me feel appreciated 👍

Athenapsych has been truly remarkable especially having the opportunity to talk to my wonderful Pysch from day 1. Life changing

I did not get the help I needed here . They are not flexible and don’t care if a patient has to work they don’t find ways to make it work. Both my therapist seemed like there were there for a job not cause they want to… help

If I could give them -0 star, I would. I waited almost a month for my appointment, and on the same day they told me they would not be able to see me. I only found out because I called myself; they didn’t even notify me… in advance. I even had to miss work to attend, and they didn’t apologize or show any professionalism. This shows a lack of responsibility and respect for the patients’ time. Today I had my therapy appointment with the psychologist, and I really needed it, yet they still didn’t make the effort to notify me or properly reschedule for same day. I do not recommend this place. I suggest you look for a more professional and reliable office.

I was assigned to therapist Dramane Coulibaly - 2 weeks in a row he cancelled our appointments THE DAY OF. He rescheduled me (without confirming) for a day the following week that I was not available. I called Athena… and apparently they closed my account and say I'm not allowed to "resume" therapy until February as punishment for being a no show.... Athena Psych, you are responsible for people struggling with their mental health and you're going to wrongfully punish a patient by withholding therapy? That is wildly irresponsible and cruel. Horrible customer service. Careless "therapists". Awful experience.

The doctors here are so unprofessional lack of common sense more so worried about insurance money and there pay , it’s there way or no way , as the patient looking for help very disappointed and disgusted.

My therapist Shanelle? God sent! When I tell you I’ve been through so many therapist where they just wouldn’t get me or felt like they didn’t care, it became tiring. I was told to try therapy again and I was hesitant. I… was given a day, and on that first day she introduced herself and made sure she got to know me, she made me feel so welcomed. Her personality is so bubbly, she’s very professional, well spoken and such an amazing therapist. It’s a process to get to where you want to be and when I tell you I see so much progress from when I started, I may have did it but she has helped & continues to help TREMENDOUSLY. this is definitely her calling and I tell her that every chance I get. GET YOU A THERAPIST LIKE MINE ☺️☺️ Thank you Shanelle.

I was with my son (special needs). The "psyc" She don even wanted to see him or evaluated. He had a Mild crisis and she just refuses to even speak with him. I even cry How she treated my son. She dont even try to speak… or give me any counseling. I dont understand what happen This is was first time He had a crisis in a health facility. I feel horrible. I dont know how my insurance recommended this place. What a shame. She needs to ha attention call and training from HRA. 2-Front desk was very friendly and Kind.

Abrupt cancellations… supervisors that dodge you when you try to get in contact with them… NP’s that don’t understand how medications work on a mechanism level… complete incompetence all around. Athena has only left me… with trauma. Things only get “worked on” when you pressure them. If you share the same experience as I, contact customer relations at the NYS office of mental health and make a formal complaint about your rights being neglected

The best staff EVER , my biggest support system ! It starts with others believing in you to give you the confidence & courage to believe in yourself . Life is always going to have it ups & down but building a STRONG… SUPPORT SYSTEM is KEY to your successful foundation 😊 The receptionist are very caring & attentive to you needs & Make you a PRIORITY . It’s starts with you taking the necessary steps to accomplish your goals ! Lissa NP is always on point really take her job seriously & fixing the problem with expert results !!! I know if it want for Athena the crash out would have taken over me . I’m glad to be able to express myself freely with the appropriate support !

Reception is extremely sweet and the therapists are very open minded. It can take a while to get an appointment but the wait is worth it.