Compass Behavioral Health – Garden City

They scheduled an appointment for my daughter but she went and they were closed. I have a picture of the card they gave us for that extact day. I called they said that the appointment was never made on their end and… they were closed for a staff meeting. The girls up at the front are very rude. Especially the one that has been here for years. Also the whole walk in deal just to tell you, you have to wait for hours to be seen is wild.

Came in early December, did the paper work. Make a copy of my insurance, I had to bring the paper work home and brought it in and never heard back from them. Today, I call them and apparently they lost all that… information🤦

Claim to have a zero tolerance drug policy for their employees, but that’s a lie. Unfortunately, I no longer feel comfortable allowing my child to receive services from them because of this.

Yall don’t answer the phone or what ? I called like 6 times in a row

There are People

The people at Compass behavior health are very nice, specially my counselor Maria, she has helped me a lot, I highly recommend visiting this place, thank you so much for everything.

It's just not worth it to come here. It takes months to get an appointment, they can (and will) cancel on you last minute without notifying you. Made an appointment in February, they said the next available date would… be April, come in on that day finally, and they tell me the therapist canceled and I wasn't given a call or email or anything. They told me my insurance would cover it then I ended up getting a $150 bil anyways. So after 2 appointments I'm sitting at a $300 balance. There's no way to pay online. You can't set up payments. So unless you pay in full IN PERSON, you have to come to the building each time you wanna make a payment. Just overall really frustrating.

Absolutely awful service. I had to book an appointment 3 months in advance and the day before the appointment they texted me while I was at work and didn't have access to my phone and said I have four hours to text them… back or lose my appointment. When I got off work 6 hours later it was too late, the appointment was canceled and they had filled the timeslot. 3 months I waited only to have it given away at the last second for no good reason. Staff were rude and unhelpful all the way around. They also were sitting around telling jokes about how they had been there all day and not gotten any work done. Incredibly unprofessional experience start to finish. Don't give them your time or money, they don't deserve it.

No way to pay for their services online.

I started going to compass and seeing Megan when I was about 14. I went on and off until the age of 22. I have always and will always recommend Megan and Compass. I always had a wonderful experience with them and was… supported through many years. Megan is absolutely great, knowledgeable, helpful, and caring and I feel Compass embodies these same values.

I have been seeing Megan for a little over a year now. I wasnt happy to be there at first but she was never pushy and completely flexible regarding every aspect of my appointments, payments, etc. The front staff has… always been phenomenal, they greet me by name when I enter and I've never had a long wait for any appointment. I would recommend Compass for many reasons,m. Even if it's not where you want to be they still try their best to make it as easy as possible.

Do not recommend!

We took our two kids to two appointments for a half hour each over one month. The therapist did not communicate to us about the conversations or any kind of Direction about our kids. So I feel like we got little to no… feedback at all. But what I did get was a bill for $400 on each kid. $800 a month is not a bill that my household can afford regardless of what their pay scale said we could afford, so it doesn't matter how great the experience was. I will never return, I feel like I've been robbed of a house payment for my family. This place seems to be nothing but a for-profit money pit and I don't see any benefit to it being our community. Seriously what kind of therapist gets to charge $400 an hour.

I do not recommend Compass Behavioral Health. We had no continuity of care and were bounced from provider to provider where I had to re-explain the issues EVERY time. The scheduling staff was rude and very unpleasant to… work with.

Do not recommend this place. I brought my daughter to talk to someone because she was having a lot of suicidal thoughts. Thinking she could confide in her case worker and trust her. She failed her and reported her… incident with out notifying me the parent first! She emailed her supervisor to call me and I have yet to hear from her. So if you need help or treatment or someone to talk to just spend more money and find someone more skilled or proffessional!

Dr Graber saved me in a huge way and when he retired I was introduce to Dr Gautier and they have always been excellent with me

While I find the therapist very good, the policies of the company are a bit counterproductive. I was being referred for extreme anxiety...they lost my referral. I needed, because of other issues, to set my appointment… for a few days away, but they wouldn't let me do it because of their "same day/next day policy." While I understand the importance of such a policy so clients are seen in a timely manner, if the client is requesting an appointment at a later date, shouldn't that be honored? Also, it took almost two months to get in with the psychiatrist, and I had to call the day before to confirm my appointment, which didn't bother me, except they called me two days before to remind me and spoke with my physically...shouldn't that count as confirmation? The place treating me for anxiety certainly wasn't helping my anxiety!