MetroHealth – Beachwood

No returned messages. No returned calls. Medication sent to the wrong pharmacy. Dr.Iryna Bodnar has left me hanging with no care. Really thought she cared about her patients and thought I'd finally found help. Now I'm… left searching for a new Doctor and trying to fix the mess created with my medications.

Good hospital

Nice & clean

Hard to find a parking spot

This location never, EVER has its act together. Check in desks are often empty, patients are ignored for long waits without any communication, phone staff makes up reasons that they don’t get back to you. The… administrative workers here are truly terrible at their jobs.

Great service. Amazing prices at the pharmacy.

Nothing special to report. I do like this facility though.

Nice and clean, lots of parking

Required me to come in for an appt to get a refill of a medicine I have been taking for almost a decade. I guess they are low on co-pays. When trying to get a temporary refill for my medication just until I was able to… get for the useless appointment, I had to call SIX separate times to the doctors office and the pharmacy. I was repeatedly passed around to different people who couldn’t give me an answer. When I finally did get an answer, it was a no with zero explanation as to why. So I will now be without my medication for two weeks due to their incompetence.

*The breast ultrasound department.* My husband and I are both nurses. He is actually a MetroHealth employee. Our insurance benefits changed this year and we have to go to all MetroHealth facilities. That being said, I… had to discuss my breast concerns with my metro health PCP since I am not yet established with a GYN at metro. In the past my GYN has said I have dense breast tissue and I should just get full breast ultrasounds. I have had a biopsy done in the past and because of my family history of breast cancer, she had suggested skipping mammograms and completing bilateral breast ultrasounds with concerns. Well, I have swollen lymph nodes in one arm pit and I noticed some new breast changes bilaterally with lumps. I have been having some health issues, so this was concerning to me. Since I can no longer see my GYN out of network I explained it to my metro health PCP. He agreed with the plan and said he ordered a bilateral Breast ultrasound without a mammogram. I showed up to my appointment and the tech checking me in was very rude and said I was for sure having a mammogram. I told her that I was just having the ultrasound. Then she very rudely claimed and questioned if I was refusing to have the testing completed. I am not sure how I can refuse a test that wasn't supposed to be ordered in the first place? I don't know if the PCP ordered it incorrectly, but the plan was to have a bilateral breast ultrasound. When I went back for the ultrasound they would not complete the full breast ultrasound and only scanned spots that I was concerned with. We drove an hour for a 5 minute scan. I have never had this problem at another hospital breast facility. They made me feel like I was a horrible person and talked to me like a five year old. Frankly, I was/am very worried about the changes in my breast. Its a scary situation and being treated this way caught me so off guard. My husband said that the tech/nurse continued to talk rudely about me, and the situation, to the secretary while he sat in the waiting area. He could hear everything. Sadly, I will now have to pay out of pocket to get a full breast ultrasound elsewhere. My husband was so disappointed to be treated this way for a system he works for. So am I.

I took my mother here for a long standing heart condition that went undiagnosed for way too long. Very scary…, They got us answers right away and fixed my mothers heart problem. Great job Metro!

Went for my 1st mammo and all the girls made it super comfortable