PrairieCare – Beam Avenue, Saint Paul

I went there 2 times if is not helpful at all and it is not worth it i am now 16 and I have to tell you that it is not good I will never be able to forget that environment and it will be a very hard thing to forget… there are some good staff there but not many and they don’t care about helping us all they care about is their pay checks and i am tired I have been there 2 times as i said and there are stains on the floor when kids get really upset they put you in a box like room all white walls I seen it before I was never in there but I saw other kids go in there i highly do not recommend anyone to go there and for any reason it is very stressful for kids and they don’t care how we feel mentally so I would never send anyone there and they don’t care about us they just care about their paychecks so I hope that helps if you are thinking of sending your child there so I don’t think that anyone should go there and there are stains on the floor and they have no idea how much it cost are mental health and be aware that it does more harm than good and they need to be held accountable for their own actions to make us feel unsafe and put us in a room when we are mad screw that

Hi I went here to get in, they misgendered me, mistreated my mom and said we weren't valid to come in because we were 15 minutes late when we already called ahead, I would not go here go somewhere else.

news flash: just don't be mentally ill 🤓☝🏼

The receptionist at the PraireCare Maplewood clinic is very disrespectful. Every interaction I’ve had with her has been terrible. She is rude and outwardly aggressive for no reason. Honestly really makes me question… scheduling with my therapist again because dealing with the receptionist is just such an awful experience. Very dismissive and impolite. Could not be less satisfied with the customer service at this location.

Hi! I am 21 and I went here when I was 14! I have nothing good to say about this place 😊! The other 1 star reviews are absolutely correct. It was the worst experience I've had with treatment places such as this one. I… went in there mentally unwell, left mentally unwell with honestly more problems than before. In my experience, there was yelling, cussing, and literal threats from patients, and the staff weren't much better either. Staff is not afraid to be verbally abusive and just overall unhelpful, and the staff being nice felt very much disingenuous. I was once supposed to go back to Prairie Care, and I was put on a waiting list. I was then removed because they didn't want me to come back. I can't say for how it is now, but honestly I wouldn't take the risk with sending anyone you love here. This specific Prairie Care should be replaced with a McDonald's, for it'd be better for my mental health than this place ever will be.

First mental hospital I went to and it was awesome they had these markers called ohuhu alcohol markers and they were the best markers I’ve ever used they were so smooth and the food we had was amazing there were black… cooks so the food was 10x better and my favorite staff members are Caitlyn and kenady

Receptionists are not very friendly but providers are top notch.

I went there changed my life

Absolutely the worst care imaginable for teens and young people. And god forbid you need their assistance in any way for FMLA paperwork. They wait till your child is discharged into other care then tell you they “can’t”… any more because your child is no longer receiving care from them. The incompetence is jaw dropping. They get paid (handsomely from my insurance) and now I have to explain to my work why my FMLA is being denied. Great organization here.

if your child already struggles with mental health sending them to a locked facility where the staff couldn’t care less will not help them, literally find anywhere else. edit: nobody cares that you guys are understaffed… or that there is a high volume of calls stop using excuses to justify mistreating already vulnerable children. maybe if you can’t handle it close the doors it’s better for everyone.

If I could give zero stars I would. Bottom line, get them in, get them out. My child was just $ not a person getting healthcare. Zero compassion. ZERO! Not once did I feel like my child was getting individualized. This… experience was the WORST mental health service we've ever accessed. Save your time & money, find another program.

Poor communication (did not return phone calls/messages, I had to make an effort to receive basic information about programming, not forthcoming about information related to my child). Judgemental. In my opinion staff… needs to be better trained - not just about textbook medical subjects but about working with people, having compassion, diversity and the issues youth face. Offered little family support. There are amazing, loveable youth with so much potential who may be experiencing challenges or needing extra support. It is sad when children are judged as "difficult" a "hard case" or "not fit for our program" by adults who don't take the time to meet the child and understand their story or needs. No child should be treated as a throw away. I wonder how kids are slipping through the cracks because providers don't want to give them a chance. It's really sad. I worked in the medical field myself and can honestly say the importance of being a provider is that you show care and compassion. And be willing to learn and grow, as a professional, from challenging situations. If a client has a difficulty or needs extra care you take the time and make the effort to help or provide resources.

there'd be psychical fights, screaming, yelling, staff verbally abusing, staff purposely triggering kids and so much more almost daily it has honestly been my worst experience I've had with mental health care

I want to share that this is a huge commitment to get your child here every day for 4 weeks. Also, it is hard because you don’t exactly know what goes on. You get a daily sheet but it’s really vague. There is family… therapy sessions but I felt some issues weren’t really talked about. Occupational therapy was the best part for her because it was basically craft time. If you choose to do this program, don’t be afraid to ask a lot of questions.

Communication with this place is a complete joke. You get the run around when trying to find out more details about incidents that happened and ‘nobody’ seems to know the full true story. Never would recommend this… place to anyone. Complete waste of time and money. I would give it ZERO stars but that’s not allowed apparently

Initial intake seemed great based off the information they went over for my teen to get us to sign the contract. Within a couple weeks it was very clear we were mislead about the help they would provide. We were told… programs take 4-5 weeks which was going to run into the start of school. With 0 warning, after minimal communication we were asked if we want to be done. This made no sense since it was coming out of left field with no real chats about what has been going on. Then I find out this wasn't really doing anything for my child...... The way it went down was one of the most unprofessional things I have witnessed in my years. Maybe this should have come up after day 1, day 2, day 3 and so on. They left us starting school last second unprepared, with 0 real resources but did not forget to bill us for nothing. It's sad that there aren't better resources in the US for children, if you're desperate I would still look any other direction than Prairie Care. They see clients as $ not people who need help. Add on: I reached out to Prairie Care to share my concerns. After my chat with someone in Patient Advocate group I received a letter in the mail, not even a call back basically saying we did our part you need to pay your bill. I could not disagree more with the service provided but as a consumer what can you really do.

All staff was caring and helpful. They consulted us as parents when needed and involved us in our child’s care. My child liked going to PHP and was grateful for the help and skills she learned there. We would highly… recommend this day program to all teens who need some extra coping skills.

Good doctor, therapist was amazing, nurses and techs were good. It’s very difficult to get in anywhere to get adolescent mental health care services. They didn’t have a waiting list and took my child right away. Don’t… let the other reviews deter you. We had a pretty good experience and they helped us when everywhere else had waiting lists months long. We are grateful for the services PrairieCare provides. I gave it 4 stars because the professionals we interacted with were great and you could tell most really cared, but care management was non-existent. There was zero communication from our social worker. Nothing was done on that end. It’s frustrating as a parent trying to navigate the system alone. It really would have helped immensely if there was more follow through.

Hi friends and families. Our experience at Prairiecare was unprofessional horribly. We were referred to Prairiecare. I did my research and told the doctor we don’t want to go there but the doctor said they are only… working with Prairiecare. Therefore, we ended up with them and been frustrating to get in touch with the intake department over the past three months now. Every time I called to schedule for the intake and I meant every single times. I was told that the intake will call me back BUT NEVER call back. I spoke to the above or upper lever twice but still haven’t receive any calls from them yet. They waste our times and effort calling them instead of them calling us. They don’t take us seriously and take us as a joke! we really needed the help for our 12 yrs granddaughter . Again I spoke to the doctor and told them that Prairiecare are unprofessional and difficult to schedule an appointment with which is so frustrating but again, same answer. My most recent call was two days ago, the representative who answered the phone stated “ I don’t want to help you, call back” and hanged up on me after I asked her why she have to ask for my name serveral times. It’s like she didn’t pay attention to what I was saying. Therefore, I decided to take my time and write a review about our experience. So if you really care about your love ones don’t waste your time with PrairieCare.

Food sucked and bathroom was aways dirty. Staff was nice though and let me sleep. They also didn’t transfer the attention tests they did so I can’t get medication.

this place is not it:) lolz emma and cat r nice tho

It’s is trash walls are dirty and carpets Have bunch of stains there always fighting