QCI Behavioral Health – Upper Marlboro

The scheduling process is frustrating. The manager initially called to gather information, but when I returned the call, she was unavailable, so I left a message. I followed up multiple times within the week, but she… was still unavailable, and the other staff members couldn’t assist since she was the only one able to collect the needed information. After six weeks, I finally received a return call from the manager. However, I missed the call, and when I called back, I was directed to her voicemail. It's been two weeks with no callback.

Wishing I could have utilized this location For my My MD SSD & SSI DUEAL ASSET! Qci behavioral health Awesome! THANK YOU!

I was referred here by my new pcp for a quick check-in with a therapist to assess medication I've been on for 20 years for social anxiety. I don't have any issues but following my new doctor's request. my initial call… to this office was quickly dismissed by whomever answers the calls. Their intake process is a significant barrier to care. After being rushed off the phone and redirected and told to download, complete, and return forms before even scheduling an appointment, I am concerned for patients struggling with severe depression or low motivation. This 'brush-off' approach creates a high hurdle that may cause those in desperate need of therapy to abandon their search for help entirely. I'd expect better from an office that literally includes "Behavioral Health" in their name. I am asking for a referral to another provider.

Front desk needs more training on how to talk to patients, they are very dismissive and unsympathetic and rude. You are working with individuals with mental health complications, be nicer.. don’t be another reason for… your patient to feel worse.

My son receives services from QCI and the staff are great from his nurse to his therapist. We always receive texts and calls for appointment reminders.The staff is friendly and attentive to his healthcare needs.

This place is horrible for the past 3 years a medical examiner examine instead of an actual therapists the receptionist & supervisor are very rude & disrespectful i will be contacting Eeoc not properly being treated… correctly they have No concerns for us mental patients they rather push you to the side instead of correcting their mistakes this is the only place that is i can go within in my region and when explaining this they discriminate against me and told me that it’s not their problem…..PLEASE DO NOT GO GET MENTAL HELP FROM QCI OFFICE

QCI use to have good dependable therapist that would call and keep appointments, now you can barely get someone to answer the phone.I really regret referring a family member to them. They really dont have no concern for… ones mental health issues.

The therapist I had rarely kept my appointments. I usually had to call HER first to remind her of my appointment. This place doesn’t do a good job of keeping up with their therapists or psychiatrists at all. There needs… to be way better mental health services in PG County overall.

They are very nice to me

This place, do not teache or help their clients. There is more than just giving the patient meds in the mail. Your services such, my grandson is suffering @ the hands of his mothers disease. Please do more by God for… your patients who are thriving to be better. You people do not want yo talk with me. My concerns are my grandson notices his mother is too very over protected.

When calling to pick up and when to meet with your appointment, they are very rude.

I have no idea

They NEVER answer the phone. They only have voicemail, which wouldn't be so bad, if they actually ever called you back. Every time I've needed to make an appointment, ask a question about meds, or anything else, I've… had to drive there to get any kind of feedback. I have voiced this to them, to no avail. I am on the search for a new doctor, because this place is a headache to deal with; and not worth it.

The people are very nice to me

I love the staff at Qci they are really about their work and clients from my thearpist to my social worker even the one who issues my medication last but not least the ones who got better positions I love the Qci staff… and I use the things that they help me with in my everyday life thanks to you all