Vesta Inc – Severn

I cannot get anyone to call me back regarding medication refills. It has been agonizing every few months to schedule an appt with the medical provider, who, by the way, changes every few months anyways. Red flag that… right there. Horrible retention rate. My therapist is wonderful however, and that reason, plus laziness is why I have not switched companies. For a place that provides talk therapy and guidance, the communication is quite poor. Always, there is a gnawing anxiety toward the end of my perscription (for G.A.D!!), worried if I will be able to reach someone before I run out.

My name is Mary Ann Weippert and I'd like to share my opinion with anyone in need of help for mental illness. First of all Vesta Inc is the best place to seek help. I love Vesta and the wonderful Doctors they have. I've… struggled since 1997 with manic depressive bipolar because of my little girls tragic death. I've gone to many doctors over the years and finally several years ago I found Vesta. The team of doctors and therapist work together to assure I get all my needs met. And the clinical director Kristen Davis is outstanding and really cares for all the patients that come to her facility. I'll never go anywhere else.

The receptionist Ronicesha Reynolds is very disrspectful and unprofessional. I love Vesta services they have helped me in many ways, but Ronicesha customer service gives Vesta a bad look. I came in today to pick up… documents. When I arrived there was no good morning, how may I help you...nothing...so I let her know my name and what I was there for. She grab my documents and asked me if I wanted to look at them before I paid. I looked through them and informed her the documents are not what I requested. So immediately she becomes rude telling well those are the documents we explained you would receive. I tried to inform her of the actual documents I needed but before I could explain she starting cutting me off and not allowing me to speak. So I asked to speak to a supervisor she says well I'll see if one is available. She goes to the back and I could hear her loudly speaking to someone before she came back telling me she can forward my request to someone. I tried to explain to her that I wanted to speak to a supervisor about the situation but again she was just as rude as ever ranting on and not letting me get a word in. So the regional director steps out and while I'm trying to speak to the director Ronicesha is still being rude and talking over me so the regional director says "lets step outside so we can speak and I'll handle the the customer service" before we can leave out the door this girl sticks her middle finger up at me! It's one thing to have an attitude with a client but sticking your finger up...like seriously. I will be reporting her to a higher authority because the last thing that someone needs to deal with when they have issues is someone being extremely rude to them.

I have had 2 initial appointments with this place since no one likes to call me back. Absolutely ridiculous. Obviously they dont care about peoples wellbeing since I'm trying to see a therapist yet they refuse to call… me back for another appointment. Everytime I tell them I havent recieved a call it's a bull excuse and they will "definitely call you in 3-4 days" never do. It's been 2 years of trying...

I was double booked for my intake appointment causing me to wait an extra hour, told someone would call me within a week, and four weeks later here we are with no call. Absolutely ridiculous.

I don't agree with the negative feed abt Vesta...I've only had one child attend years ago n it was definitely doing my child justice..Now each child has to be treated differently depending there need..But the place… picked the children up fter school no matter the area with in reason and drop them back home. They also took the children on trip an for those reasons my son use to look forward to going. My son is now 21years old n still talks abt this place.. I plan send my other son very soon this year.

Absolutely disgusted by there services. I was previously a patient with them and stopped for some time but yet was still active in their system. Have been calling now for THREE WEEKS and NOONE has returned any of my… phone calls.

EXTREMELY UNPROFESSIONAL ESTABLISHMENT -- the place should be shut down permanently. The staff Vesta hires are usually lazy with poor communication abilities THEN when they do hire someone competent and professional… they can't keep them due to the toxic work environment. Management NEEDS to be all let go and start completely from scratch; that is the only way things will actually improve at Vesta.

vesta is the worst therapy/psych treatment i have ever experienced in my life. I was put on a medication that made me suicidal and asked to talk to the prn. emails, calls, nothing.... its been a month i have no… medication. I have a 9 month old baby!!!! My therapist cant even be reached. BBH has a 100% on them and BBH isnt the best.

I live underneath your property at 1504 Marlborough Court. You have a transient resident there now who marches back and forth ad nauseum over my head. Not just pacing, marching. He/she must be off her meds or the meds… they are taking are not working. Please remind your clients that they have a responsibility to their neighbors in the townhomes, and piggy back units they live among. This has not been pleasant living here since you have bought this property. Problem after problem after problem. Mary Cate Gallagher' ##### Here is another one a five months later. Still me. Guy is still pacing, goosestepping. Morning noon and night. He does not stop and the people at Vesta don't appear to do anything about it. It's exhausting. They sit on the stoop and smoke, they've flooded me and there is no one to call to do something about it who will respond in a timely manner. Usually a couple of days if they get back at all. They simply don't care about they neighbors of their patients, clients or whatever whomever they are.