Jackson CMHC – Opa Locka

I unfortunately had a very negative experience at this facility aside from the Doctors, the staff was extremely supportive and friendly . I came seeking help during a mental health crisis, hoping to be listened to and… supported. Instead, I felt like I immediately lost my voice. I informed the staff that I had already been diagnosed with bipolar disorder, but I felt that my medical history was not adequately considered. During my stay, I was given medication that I later came to believe was not appropriate for my condition, and I was told I had another diagnosis despite explaining my existing diagnosis hence they didn’t check my medical records. What affected me the most was feeling like I was no longer being treated as a person who needed help, but as someone who had no control over what was happening to them. I asked to be discharged, but I felt my concerns were not taken seriously until my husband became involved. Being hospitalized left me feeling more traumatized than supported. I felt like a prisoner rather than a patient. Knowing that I could be kept there against my wishes was terrifying, and I found myself trying to say whatever I thought would convince the staff that I was well enough to leave because I was so afraid of being kept longer. Instead of leaving with trust in the mental health system, I left fearful of seeking help again. No one should walk away from a mental health facility feeling more afraid to ask for help than they did before they arrived. That was my experience, and it is something I continue to carry with me.

The Doctors are ok. But the reception people sometimes think they are the ones paying us, and not the other way around.

NICE PLACE, JUST DON'T GET MAD AT PEOPLE FOR SPEAKING ON JESUS.

Great staff welcoming and understanding in their respective fields

An excellent place

Ernesto Lajara is a terrible physician. All he cares about is money and not the actually patient. He would rather see you die than to help you. People please stay away from him.

Cynthia is s Goddess. I have had an overall good experience so far, but she made it a million times better. Thank you for explaining the process and making sure we have the services we need. The world needs more people… like you.

It's dirty. The people who work there aren't nice. I had to wait for a long time before I could go to the bathroom because it was filthy. I refused to use it until it was properly cleaned.

Had an outpatient appointment here. Turns out it was for intake. I was not informed. Intake officer didn't exactly introduce herself. I only heard the name Maria from her supervisor. I discussed my previous history with… PTSD, and how id seen another psychiatrist for it. I walk into the office and I'm immediately triggered by something there. Now I get it. That item is probably important to the intake worker so I didn't wanna say that's what was setting me off. At the same time that object triggered my symptoms and took me back to that event. I tried escaping multiple times just so I could calm down. I felt trapped in a dangerous situation and pressured to return to that place over some intake forms. I tried telling them this and they asked if I was hallucinating and if I wanted to harm myself. I'm almost POSITIVE they didn't believe me when I said I was just triggered. Maria put stuff on the forms I would've otherwise never consented to. I'm going to call to revoke the forms and cancel the next appointments since that information was filled in by another person while I was not in the best condition and had this not happened I would've had a much different response. I'm almost certain I wasn't the only person this happened to. I caught they put Post Dramatic Stress Disorder on my notes after the fact. Never have I ever felt so dehumanized. I wanted to seek help. I left feeling like a liability.

I went to the hospital seeking help because my anxiety and OCD were affecting my daily life. I had three therapy sessions with Dr. Sean Oldak, and everything was improving with the medication; I was actually feeling… better. My next appointment was scheduled for October 17th at 1:30 PM, and I specifically checked the calendar because I was going to be out of the country. For some reason, there was a misunderstanding, and I received a voicemail saying my appointment was on October 7th, but my phone only worked for WhatsApp. I only heard the message once I was back in Miami. I needed my medication because mental health requires ongoing treatment and shouldn't be stopped abruptly, as this can lead to a return of the same symptoms or perhaps even worse ones. I emailed the doctor to schedule a new appointment, but he never replied. I called and left a message with someone who said they would inform him of my situation, but they never called me back. I sent another email, and still nothing. I thought a psychiatrist would have more tolerance and concern for their patients' health, but unfortunately, that wasn't the case. Horrible experience, here I am without medications, the pharmacy contacted me for the refill and he denied it. I honestly don't understand but I would NEVER deal with him again. I went to the hospital looking for help because my anxiety and OCD were affecting my daily life. I had 3 therapies with Dr. Sean Oldak and everything was getting better with the medication, I really felt better. I had my next appointment October 17 at 1:30 and I did it specifically by looking at the calendar because I was going to be out of the country, for some reason there was a misunderstanding and they left me voicemail that my appointment was on October 7, but my phone only worked on WhatsApp, I already heard the message here in Miami. I needed my medication because mental health needs follow-up and not stop abruptly because it is returning to the same symptoms or perhaps worse. I sent an email to the doctor to make a new appointment and he never answered me, call me and left him a message with a person who told me he was going to inform him of my situation and he never called me back, I sent him another email and nothing. I thought that a psychiatrist would have more tolerance and concern for the health of his patients, but unfortunately that was not the case. Horrible experience, here I am without medicines, the pharmacy contacted him for the refill and denied it. I really don't understand but I would NEVER go back to deal with him.

I appreciate the staff working there. Nice and friendly and very understanding. I also love how they treat the patients, with respect and dignity. I recommend this place for your loved ones. Because I know how hard and… critical it is to find a place you can trust for loved ones especially. Not saying there’s nothing that ever happens, but things have been pretty good so far.

My son transferred to this facility from Jackson Memorial located 1695 NW 9th Ave. No one from the hospital notified me that he was going to be transferred to JMH Opa Locka. JMH behavioral health is one of the worst… facilities in South FL. I'm his legal Guardian. I have called both locations over 25 times and no one answers the phone. How is this legal for a healthcare facility to not answer phone calls. This is absolutely ridiculous. The deserve zero stars.

Dr. Ellis has been treating me for some time ,very caring and professional care provider. I wouldnt have any other way. Jackson Memorial Hospital should proud to have him on your team.

Horrible place. My mom was transported there and they took down me and my family’s information down. Despite us advising them she’s wasn’t fully aware of what’s going on they transferred my mom without calling the… family. They claim she’s an adult but if people are sent to mental facilities obviously they might not be fully competent and families should be contacted especially if it’s something as major as a change of facility. This place left us confused and made an even bigger burden on my family by not giving us any follow up. Read the reviews people they are real. Update: my mom was admitted here again a year later and idk if this place is under new management but they transported my mom to a hospital instead of giving her a mental diagnosis I’m super thankful. The nurse Ms Monica was super nice to me and it just was a different experience

I had a family member stay here for a week because of mental health stress, and they were very nice to her, she told me that the staff is professional, nice and they took good care of her, they provided meals, clean… clothes, medical attention and good care.

I can’t count with the fingers of my hands and my feet how many bad experiences i have had here. From representatives hanging the phone to receptionists being really mean. My nurse was a really nice person and toguether… with the security guy were the only nice people i could find. They all treat patients badly, please read the reviews and don’t pay attention to good reviews with no explanation to their good experience. Its probably family and friends to the manager like we see in many google reviews.

I visited the clinic at 330 on 12/29/2020. The nicest person was the security guard on this shift. However, the front desk were not too helpful. I explained to them what the issue was with my uncle and I was advised to… take him to the crisis unit. The young man who opened the door to the crisis unit was extremely helpful and patient. He advised me what I had to do. I went back to the front lobby and advised the front desk my uncle needed to see his doctor. Walk-ins are only at 730AM and the next available open was in March! I am not pleased with the regulations at this clinic. I left without a solution. The front desk should have at least called his doctor. The service was poor and I didn’t resolve anything. I’ll have to go back.

All measures are being taken to maintain social distancing. Your temperature will be checked at the entrance.

Best customer service representative and very concerned on every each individual.

The personal at the frontdesk are careless and uncompassive with the pacients and they dont care about.