Borinquen Behavioral Health Center – Miami

Dr. Ricard was a great psychiatrist.

I can assure you, if you have the need to get help, these is not the place.

I enjoy this facility they have great appointments y availability .. also facility is clean .. nurses are attentive

The new location on 27th st just as bad as the last one these people will make you wait hours on end with the lobby empty for labs. You may have an appointment but lose the whole day. They spend talking and on social… media not helping these are people with chronic lllnesses they don't care. Find care somewhere else I'm thinking about changing cause everytime it's a stressful time at their facilities so bad. You are just treated as trash and not human in these clinics.

Dr. Ricart is the best doc ever - I have been seeing him for over 5 years and being under his care is has had a huge impact on the quality of my life. If you are struggling with anxiety or stressful life events, or bad… days have become bad weeks or months, I highly recommend Dr. Ricart. He is compassionate and his office is 100% on point. I started here bc the self pay rates were reasonable when I didn't have insurance and continued even after I got commercial insurance bc there really isn't a better doctor in this field in Miami. To address some of the issues mentioned in the other reviews: make your next appointment before you leave and go to there 5040 location if you can. I have had no problem at that locations however the one in Midtown is hard to communicate with.

Called 4 times, waiting for 24 mins on one of my tries, not able to reach out to get an appointment..

If I could give negative stars I would. These people just want to steal your money, NO HELP STAY AWAY FROM THEM

STAY AWAY FROM THIS PLACE !!!! Staff here are very unprofessional ( don’t make you feel welcome ) they are more worry in talk to each other and check their social media while helping you. Can’t say any bad about my… doctor but the staff and nurses need to be all replaced, starting from the manager of this location on 38th Street. Again if you are already depressed and/or stressed and are looking for mental health care help STAY AWAY !!!

Dr. Ricart is beyond amazing!

The doctors are good... it's just that the waiting time between procedures is too long.

Excellent work by the staff and doctors

I am actually not a patient here. I am a patient next door, which is also Borinquen. My review is based on 1 star for the girl at the front desk and 5 stars for the manager, Kathia. The average of the two is 3 stars. I… am appalled by what happened today. I called the phone number ending in 1599 which was answered almost immediately. I asked a question to the front desk attendant who answered my phone. It was a female with an obvious Spanish accent who wanted to transfer me as soon as possible. She transferred me to a phone that was non-operational. I called again. This time, instead of an immediate answer, I heard the ringer go on for about 2 minutes. Once it seemed like it was picked up, I was actually hung up on. This happened twice more. Unluckily for the front desk attendant, I decided to leave my home (which is only 4 blocks away) and walk to the clinic. On my way, I called twice more and was hung up on again. Finally, I reached my clinic (the correct one), and I called in front of the employees there. The phone was answered, I asked for the person's name, and I was hung up on. I asked the staff at my doctor's office if they know who the manager is, they told me Kathia. I went next door. A security guard was sitting on one side, and the front desk had about 5 staff members standing there. A woman standing with a smile asks "how can I help you?" and I respond "Hi, I'd like to speak to Kathy" and she said "yes, that's me." I explained to her the whole situation, how I work in healthcare, and how it is unequivocally unfair that a phone isn't answered especially in a behavioral health clinic where many patients don't have the luxury of coming to the clinic within minutes to complain. Kathia said "that's not us, because we are Borinquen" with a sense of pride. I truly appreciate that comment from her. The manager Kathia was mortified. I called once more in front of everyone. The phone, lo and behold, rang at the front desk. The female attendant was sitting there, unsure of her next move. She slowly wrote down the phone number (my number on caller ID) that showed up, at Kathia's request. Quickly, I made sure to give my full name and phone number myself to Kathia in the event that my phone number was misspelled intentionally by the obvious culprit. Kathia promised that she would call the IT department to find out more about this disgusting situation. I don't believe someone like the girl at the front desk should be the first impression a medical clinic gets, especially in behavioral health. It shows me how much respect is afforded to their patients. The level of disrespect and lack of dignity is horrifying, especially given that these patients are the most vulnerable in society. To see someone behave in this manner is beyond me. If you work in this vocation, you should know how much extra care you should give to people than the average job. I am truly disappointed this was my impression of this clinic. I just hope that patients are cared for with respect and that a clinic can stay afloat with employees like this.