Crossroads – Phoenix (5116 East Thomas Road)

My son went here and got took the hospital and came back and the brand new shorts and clothes I bought him were gone and they would not look at the cameras to see who took it nothing but thieves here as far as I am… concerned

It's the place to change ur life if u are willing to work the program!!!

All I can say if you want to get sober you got to want to do it for yourself I want to Crossroads Arcadia and it was the best thing that ever happened to me because I wanted to get sober and I worked their program I'm… sober and living life

I really liked the place at first, but as time went on, I saw warning signs. Most of their staff have only been sober for less than a year or so because they give jobs to people immediately after they graduate from the… 45-90 day programs. As nice as it is to have people relate to my situation, I'd prefer to have a professional who can appropriately conduct themselves in a professional manner. This I felt was not what I experienced. I not only had staff try and pick fights with me (Charlie at the front desk), or be rude to me (John that has only been out of treatment for 2 months) but they also allow people that are not involved with the association in there to conduct meetings among other things. It was at one of these meetings that I was acosted by a female and male in front of 50 people because I chose to swear in front of the children that they chose to bring to an AA meeting at a rehab. I then had staff (who did not see the interaction) tell me to "let it go" as I was venting in a private space that I went to be alone. I then had John tell me, "You're out" and escort me to the front office. Ends up that they were not going to kick me out, so I left voluntarily. This place has great food and some great case workers but I'm currently using as I write this as a result of this situation. Thanks for the help, Crossroads.

I was learning to like it but after my case manager (AH) got word that I didn't feel that the yoga or art was necessarily helping me with sobriety, she transferred me to a different clinic, without discussing it with… me! I was also receiving grief counseling, which she pulled the plug on that. I have extreme abandonment issues which has contributed to my long time substance use disorder and trying to heal that and overcome my addiction, This case manager basically did exactly what has always pained and haunted me, which was abandonment and throwing me back out to try and swim and find my way with no safety net whatsoever! I wouldn't recommend Crossroads to NOBODY. This case manager has no business being one. She needs to stick to what she does best and that's standing on her head, teaching and training Yoga!

This place saved my life..period. The attention, knowledge and dedication for my personal success was unparalleled. This wasn't my first attempt to save my life and the manner in which EVERY SINGLE employee at… Crossroads conducted themselves DID save my life. I'm still so very grateful for Crossroads and the knowledge that was gifted to me. I utilize what was given to me and my recovery is more amazing than I had ever even dreamed of. Please do yourself the grand favor of accepting the help and trust what Crossroads offers and ride that train. You're in good hands... Blessings... Hank

Best rehab in AZ they saved my life and they expect MAT services like Methadone and Suboxone and Vivatral shot, I went through both right track and IOP programs with this rehab and I would not recommend anybody else… these people are respectful and it is a strong brotherhood there if you are looking for help and are afraid to go in don't be because these people will help you

Place seemed more like a halfway house, didnt check stuff coming in, guys have cellphones snuck in. Anyone can visit even people who violate the person probation that ordered them there. Pretty positive my s.o. was high… the whole time as the person he was getting drugs from was visiting. Called concerned to ask if he was taking sobriety seriously they wouldn't tell me anything even though he originally said he put me as a contact and stuff on his paperwork. They ran to him told him I was asking and I immediately got a call that they told him and he was irritated. No communication or therapy with family or partner. No change in actions or behavior was getting high as soon as he came home. Waste of time hope and more. This place is a joke!

This place saved my life. You go to get sober. You don’t go to have a good time or live in luxury. Things there at times were unfair and lame, but that’s how life is. If you can’t handle adversity, or things you don’t… like qnd agree with, then how do you expect to handle sobriety? Thank you Crossroads!

This place saved my my life. When I first came here in 2021 I was only here for 3 hots and a cot. I had no intentions of staying sober, working the program. But after awhile I said f it and gave myself over to the… possibility of a life without drugs. Now I'm 2 years sober. This is better than most place because all of the staff have been through what the clients have been through to some degree, so they're not just some nerd with a college degree and text book understanding of addiction. They can relate to the client and makes it easier to talk to

They do awesome to help people get their life straightened out. Nice roomy facility. Great program

Crossroads is an amazing place. Saved my life. Such a great program and staff! I love you Crossroads!

crossroads has saved mine and countless others. keep up the amazing work thank u for my new life free from the chains of addiction that bound me. so all of you people that have absolutely no clue what it takes to… actually beat addiction, stop trashing people that are trying to better themselves and a company that actually believes in what they are doing and the people their help. In fact yes the believe in their patients so much they do employ a lot of us and for that I thank them. all u judgment people out there just remember when u or your loved ones had no one or nowhere else to turn crossroads and all of us addict employees welcomed you or your loved ones in with open arms. Also remember addiction does not discriminate it covers all race Creed color religion.....so just because a person is SICK WITH A DISEASE doesn't mean they aren't capable of being a normal productive member of society working at a job where their past experience with addiction makes them uniquely qualified I say again uniquely qualified to help others that are combating addiction kind of makes sense huh.

I'm here right now as we speak. Since ive been here there been alot of bed bugs n alot of drugs being passed around. Some staff just don't care about what we do. The only reason I'm still here is because Tommy the peer… support/case worker. He's a great sponser n a good teacher. Crossroads Arcadia

My name is felix crossroads arcadia saved my life i showed up there broken that place taught me so much love and miss it

Horrible! After 30 days which we were promised 120 days just put him on the street with no notice and has no where to go the program was supposed to get him back in the workforce and continue working the program.… Tonight he is on the street! Thanks to Crossroads! No reason just said he had to leave!

A place is only as good as how they treat the people they are there to help. Day after day, they require people to get there at 730am and stand in the cold for hours just to be turned away and told to come back the next… day. They don't seem to offer anything other than false hope and empty promises at this point. I'm not sure what their goal is with this process. I'm not sure why they think this is the best way to do things. Schedule appointments. Tell people to come when you really have beds. This is bullshi** I was told, if the situation is desperate, go somewhere else. Half of those people, including my son, are heroin addicts. How much more desperate can it be?? But when you continue to be told it should be the next day, why would you start over? But it never seems to be the next day.. Be honest and tell people you don't have space. Don't string them along like animals!! Where's the compassion??

Best treatment center around!

Welcoming and warm men there. AA meetings every day. Various types. AA CA HA CMA

I was homeless and addicted to meth when I got to Crossroads Arcadia I am now clean and sober I have been clean and happy for 23 months now love this place

Saved my life thank u crossroads an the wellbriety program.