Firelands Counseling/Recovery Services – Sandusky

4 years with this agency and I’ve gotten worse! I’m running as far away as fast as I can! You should too! They don’t really care, you are a number and a dollar sign! Update: they discharged me after this review. It’s a… favor!

I rescued a new birn

Do not take your children to this recovery center if they have a marijuana problem Donald the counselor there and also they're supervisor. Julie says they do not have to report on marijuana because they have… individualized therapy plans per therapist there so it's at their own leisure to report they are all not on the same page there so I would not seek help from them they have failed my family and we are falling apart because of it. Just a shame reach out for help for the problems for them just to be over looked.

I been going here since September of 2024 and the counselors are the best I have ever seen they are there when you need them and they are very helpful and supportive

Pretty sure I have gone to this place since 4th grade. I'm 27 now. I'm still not happy with their services. Getting shock therapy did not make me forget how they broke hipaa and I'm going to keep trying to get help here… for my sake since my current team works here now Firelands counseling and recovery, folks. My mother tried to help me get help for my mental health for years. They still are struggling to get anyone to even work for this place. They have desk workers that are not properly trained at all. I sat in the lobby for my appointment today that didn't exist anymore. My appointment was canceled and when I went to the desk I was told to sit and wait for this appointment. Its hard to keep my focus straight when you have unprofessional leaders driving these workers like mindless drones. I was given a call that it was canceled. Mailbox was full. A possibility that happens too often. BUT IF I SHOW UP FOR THE APPOINTMENT TELL ME WHEN I GET TO THE DESK. LOOK AT THE SCREEN. YOU ARE GIVEN ONE.

Very helpful in many areas concerning mental health. Having an outside ear to bend is at times easier than talking to someone in your circle. Have learned to deal with my Anxiety, PTSD, and associative disorder. Some… things that those close to me just really couldn’t understand. Have been to some of the group sessions and those have been very helpful on many levels. I have recommended this place to others. I don’t know if any of them have taken that first step or not.

My nurse practitioner did not call in my medication costing me a job and a chance to a normal life!

Always canceling appointment on me 30min before my appointment. Always have an excuse as to why im wrong. They dont care we're just money to them.

Great counseling services for all ages. Clean and easy to find location. Plenty of parking and handicap accessible.

Staff apparantly undermines patients intelligence frequently with redundant and derogatory comments filled with slander amongst other staff while attempting to obtain services for mental health.

Having an allergic reaction to my antidepressant. Called and the office lady told me the nurse told me to keep taking the medicine until the nurse there could see me on Monday. Update: I've been trying to get a hold of… my counselor for a week now and no one has returned my calls. This place also let me slip through the cracks and let me run out of meds. This place is a joke.

The worst experience ever. Will never give them another dime.

Great place for your mental health

I am way better now...

Not off to a great start, but I'm hoping to change this review with time.

Had no clue what was going on. They had so many regulations but never provided the tools i needed. When asked about having a case manager and other things required they acted shocked that one hasnt been assigned to me… yet. When new to a service i don't know what'srequired. That's their job to inform me. I felt like i had no clue what was going on at all times. Very unorganized!

They are there if you need them.