Lahey Health Behavioral Services – Beverly

Was treated very poorly when I called to reach out for help in crisis. Was dismissed and hung up on

I had an intake appointment last year with Hillary and thought that went well. I got a call a week later saying they didn’t have a therapist that could help me. They recommended a PHP followed by a DBT program. I know… this wasn’t the reason. I was turned away from the “largest network of mental health and substance use disorder services in Eastern Massachusetts, providing a comprehensive range of inpatient, residential, outpatient and community based care.” (As copied from the internet) because my issues were too complex and obviously thought I was a liability due to a previous issue somewhere else. This wasn’t right or ethical. They are supposed to help people, not reject people. I can’t find a therapist and need help.

The clinician that saw me seemed very irritable. She treated me with annoyance and a lack of empathy. If you want help with your mental health go somewhere else.

I love this place and the people that work there. I have been going there 10 years now before it was even Lahey and since it became Lahey it is so much better the staff is excellent and so caring even the people at the… front desk are super friendly and helpful. I already recommended 4 people to this place and they all love it.

Not sure what the issue is because the workers seem happy with each other, but they treat their patients extremely poorly. I am happy with my practitioner (not the extremely long wait it takes to see her, but she is… kind and helpful at least), but the receptionists are terribly rude. Being ill and having to pay an arm and a leg for healthcare is bad enough. Doctor's offices should be kind, patient, and responsive (quickly and efficiently) to their patients. Lahey, please do something to correct this and don't take your patients for granted, not just for money's sake, but because you are a healthcare business that is supposed to be dedicated to taking good care of people. Thank you.

This place is a joke, avoid at all costs.

I spoke to one very nice receptionist and one very rude receptionist. She gave good information but needs to work on her delivery.

I went there once they are trouble maker people so I ended my outing ties! And for the grade of an f because of their dealings so the heck with them!