NorthKey Community Care – Covington (Madison Avenue)

removed my med suddenly

The receptionist on the second floor kept telling me I could leave and not do the paper work if I wanted because I wasn’t exactly excited to be up after working a late shift. But regardless children and people seeking… help and they tell them to leave because they’re not excited and they take it as attitude. I was court ordered to come here and I’m glad to get my things done and put a bad past behind me but because I wasn’t give her excited answers she was telling me I could leave no wonder this has such bad reviews. The receptionist downstairs were great and helpful.

The peer support there is non-existent. If you truly need help I would recommend you go someplace else.

This place was recommended to take my son for some behavioral concerns we have. We were able to get an appointment in quickly, however, upon arrival I was informed they would have to reschedule due to our tardiness. I… CALLED before the start of the appointment (by nearly 20 min) to say we were running late, the person who answered my call was aware we were new clients and just told us they would let them know. There was no indication of there being any issues etc. Well apparently it was, we were 15 minutes late and told we had to reschedule, we drove nearly 40 minutes and did our due diligence to notify before our scheduled time of our tardiness. This is unacceptable and quite frankly a waste of my time, money and gas. VERY UNPROFESSIONAL and disappointing, never again. I will NOT be rescheduling.

I went here for years and.im hoping to get back in w my old therapist I honestly can't brag enough I never felt outta place and was always welcomed w loving happy faces.i was given the best therapist that fit me and go… figure her name is Love 💞😘

I was assigned a therapist named Zachary Fannin. He was very rude towards me and insulted me. He told me to, "stop acting like a toddler," and to ,"Calm down and get a blanket." I would not recommend sending a family… member to this institution.

They told me to come for emergency voucher for food I walked here and been here since this morning and still no one came to help this place is a joke

This place is a joke. They don't help. And as soon as you ask to see a different psychiatrist they exit you from the program without telling you they even exited you! Their phychiatrists quit left and right so they are… constantly reassigning new people to your case.in no way shape or form do I take narcotics or have ever been addicted to any drugs. Always passed my drug tests. They refused to send in mynon narcotic medicines so that I could find a different place to see a psychiatrist after they exited me. Would not recommend this place to anyone. The only person in the staff that is helpful is Stella.

I absolutely hate this place.... The last two years I had a lot of trouble with my mental health. The hospital sent me to North Key. North Key is a joke. They send you to the location in Fort Wright for intake and to… explain why you're there. Then they send you to the location on Madison to see psychiatrist for medicine and a therapist. When meeting the psychiatrist (Ashley M) I just got the feeling of being rushed and that they didn't care. They just was like here's your medicine now get out type of attitude. The therapist was the same way. She didn't listen and she just kept trying to put me through different programs I didn't want to go through. She just wasn't willing to listen and that's really all I wanted. The therapist also referred me to a former drug addict (Tiffany Picklesimer) as peer support who's been through similar things. After talking to the peer support I didn't see how we were going through the same thing at all. She was a former drug addict and I was just a struggling mom. She also kept asking to come into my home and I thought that was just beyond weird. She also would not stop calling my phone and it was on a daily basis multiple times a day. So I eventually blocked her number and stopped going to North Key because it was honestly making things so much worse. Best decision I've ever made.

I have no addiction to anything. I struggle mentally. I went to north key off and on from 2007 to 1014. And now that I am struggling again I am going back. In my case as I am sure is the same with a few others, I wasn't… giving it a chance. I fought back on everything from what was being said to my appointment times. I didn't realize I was working against them and myself. I would give up stop going for awhile. But I needed help so I went back every time. I had everything from a social worker, therapist, employment, housing. I went through it all. And when I gave it a chance it all worked. It was hard and there was set backs. But with their help I was able to overcome my issues. I have social anxiety, agoraphobia along with what comes with most mental issues. Depression and so on. There is a time I could not leave my house for months at a time. They stayed right there next to me. Called me out when I started sliding and gently helps me stand. There was a few minutes, and a few people that disrespectful. You have that everywhere you go. It took me changing therapist aver 4 times. But I didn't give up thanks to them not giving up on me. I have a good job and a nice home. I have a car and enjoy spending time outdoors with my friends and family. None of that would have happened without north key.

So far, so good👍🏻

Where do I even BEGIN?! This place IS NOT helpful. Before I explain all the awful things that have happened to me... I take 100% responsibility for my actions. The way I have spoken/behaved. I will say that I am not… 100% at fault. Also I am responsible for some of the appointments i have missed. This is within the last two-three years. . With that being said- this place is a absolute joke. They DO NOT care unless you're a drug addict. Theres more programs, therapy etc. For those struggling with drug addiction vs those that are struggling mentally. I have been waiting for an appointment since November of 2022. A week after my friend took her life. (This is where I am holding myself accountable). I have missed a couple of appointments due to work or other outside factors. Altogether maybe like 4 appointments. Aside from that It's been an absolute nightmare trying to get an appointment. I keep getting placed on hold for extended periods of time. I get told that there's absolutely nothing available til the end of October. Then you have people at the call center (Lori- unsure if that's how you spell her first name)- who like to argue, be disrespectful and just down right mean. Even at times when I have not argued back, I would simply say "I don't want to speak to you, I want to speak to someone else". Im told no, that isn't possible. That there's "no one else". Then she will just argue every time you just ask her to respect your boundary and not wanting to speak with. Automatically transfer to a supervisor. Then the therapist I DID have- Renee Wright.. I cancelled an appointment bc of conflicting work schedule.. I got a reminder text Sunday (a day before my appointment) that my appointment was on going. I call monday morning and ask for it to be cancelled. It was "cancelled" according to Jade at the call center. 2PM i get a call from my therapist (bc it was a phone session). I told her that I was not in the mood to talk and straight up told her that I was headed to work. Then she said what else is going on. I told her I have had a migraine for seven days and I was NOT in the mood to deal with her. Also explained that I had cancelled the appointment on friday and monday morning. So she wasn't suppose to talk to me. She then berated me for having a migraine and not going to the doctor. Not her concern. Shelby- Crisis therapist- violated a HUGE privacy act... I had called on a saturday around 1:30 in the afternoon. I was transferred to her. I recognized the sound of the call connecting to the blue tooth to her car. I then heard her say to someone (be quiet i'm on the phone). I did complain. Did anything come it? No. Emma Brooks- I was going thru a really bad episode and called crisis and was connected with an individual. They had me on speaker. Emma brooks was in the background and heard her say "Oh my god why is she acting like that". BRO WHAT? Made a complaint on her as well. Did anything ever come of it? Of course not. The countless times the phone has "issues" when Im straight up hung up on. Then apparently a supervisor is contacted after I'm hung up on. How do I know this? Because when I am talked to- a supervisor is made "aware" of phone issues. When there isn't phone issues.. Finally- I have a screen shot of north key making a call to the hospital saying that I needed to be admitted to eastern state because of how upset I was and threating (not true) to end my life. They then said that I had "failed" out patient therapy. How can one fail out patient therapy if I wasn't really provided services in the first place?! This is posted on 10/08/2023 at 6:40 PM on Sunday. I will keep reposting this if this is deleted.

Used to be a good place to get mental and physical help. Now the ladies in the front office are cold and uncaring. You will start with one person and two or three months down the line they will switch you to someone… else, making you start the whole thing over again. Not good for anyone with any kind of anxiety. Don't bother.

I have no bad experiences here. Everybody is friendly to me. I have been coming here since i was homeless in 2018. I got off the street in 2018. Been coming here since. I have a peer support, and counselor. Plus i go to… Mondays depression Group. I love it. I have made some much needed friends along the way. I hope to make more in the near future.

They never answer the front desk phone, it’s like they get paid to do nothing at the front desk and watch the phone ring when I try to get my medication refilled. Ridiculous. And then when they do answer the phone, I… hear you guys munching and crunching on food on the other line. You guys need to do better, some people need to get their medication on time.

Nobody ever answers the phone!! I needed an evaluation for my child and couldn't even schedule one because I can't get anyone to pick up the phone

The 24 hour line isn’t 24 hours. It just keeps ringing

Calling a thousand of time to get a refill

Wonderful place! Glad to say this is NOT. A LGBTQ Freakshow friendly place. Othetwise i wouldnt go there.

They are not the most organized bunch at this office, but generally speaking they get things done. I guess because of the location the staff can be downright rude sometimes, but again they will generally get things… taken care of. Honestly though, if you can take care of business at the florenxe office, you will be much happier

I love my therapist. She is great and has helped me tremendously. Yes the office staff has problems but they are not the ones treating you. Look past that and find the therapist that works best for you

love emily

lt's all about the money. They work with the courts to get clientele. Nobody would come here unless they're forced to & if they do, they don't stay.