Sagent Behavioral Health – Chaska

Therapists ended my therapy sessions early, constantly rescheduled them, and therapists were unprofessional. Therapist was checking his phone as I was talking, and after promising they would reschedule with another… provider who would have more availability they rescheduled me with someone who wouldn't be able to get me in for another month, delaying a much needed process. Records requests came back rejected with Sagent having positively no clue why, resulting in multiple emergencies, and my Short Term Disability request being denied which could have cost thousands of dollars. If you need something, you will need to call them literally every step of the way and hold their hand to make sure it's actually done correctly. I've had situations through Sagent where I have been completely unable to reach my provider despite communicating with them through the proper channels, and then have them not show up to the appointment I needed to make in order to even contact them. This place is remarkably unprofessional and I would recommend going anywhere else if possible.

I had three sessions to get my diagnostic assessment completed to start treatment. Then I lost my job. I had struggled to find work for 2 months. Durring that search I had been notified that I had over $300 bill that my… insurance wouldn't cover. I had called them to see what I could do and they said I could do a payment plan, at least $100 a month.... update 5 months later: super hard to get in touch with billing as they started drawing money out of my account randomly. To access the itemized bill is difficult and I was pressured to get an app. My insurance refused to cover any of the costs, that was on me, along with over $450 bill that they were more than happy to adjust my payment plan without my consent. They don't care about messaging you on holidays with reminders you owe them or what situation you have going on. Expensive services with difficult access to billing information. They help themselves to chaning payment plans without your concent. Keep an eye on them. For a place that "supports" people withental health they really don't care about people who are struggling with mental health.

I was seeing my therapist for almost a year, and during that time it was like she didn’t really want me there. At most we would have small talk, never going over any real issues I had. My last meeting I went to I was in… some distress and needed guidance. I timed about 15 minutes of silence before she would say something to me, I would answer, then another 10-15 min of silence. I never went back, and when I called the front desk after receiving a patient connection they hung up on me as I was saying I would not be coming back. This is the second interaction I’ve had with this association where no one really cared about their job. It’s really not a positive environment. Stay far away from them. Go to any other therapists office.

Jacob Moore their odious PA questioned my diagnosis from a therapist within their own clinic system, pushed medication i had clear issues with, laughed at my suffering and then offered a referral i cannot use. Avoid… like the plague.

The Therapist was unprofessional

Exceptional Therapist! 🤩 Their staff is on top of their scheduling! Very responsive and communicative ☺️💯

Down to earth, friendly, comfortable.

Hard time getting a hold of anyone. Tried to get my daughter scheduled for ADHD testing, they said they needed a referral, then she can go on the wait list which is about a year. After my doctor went the referral, I… called a couple times and left voicemails asking them to verify they had received the documents. Never heard back from them. Now I called months later and they’re telling me they never put my daughter on the wait list because she doesn’t even qualify. I don’t understand why they didn’t just tell me she didn’t qualify in the beginning and made me waste all this time.

Been with them for for almost 4 years, that's 4 years I didn't think I would be around.

I had an extremely disappointing experience with Nystrom and Associates in Chaska, MN. I was paired with a psychiatrist out of St. Cloud who only offered telehealth appointments but oddly expected me to monitor and… report my own blood pressure for her, something I found both odd and concerning. Despite having a long-standing, officially diagnosed condition that's been managed for years, I was told that what I’ve been through “shouldn’t have caused” my condition — completely dismissing my history and the professional care I’ve received elsewhere. Rather than working with the medication regimen that has taken years to fine-tune, she immediately pushed to change everything and start from scratch, disregarding what has actually been effective for me. Throughout the entire process, I felt constantly doubted, questioned, and treated as though I was lying. To top it off, I was told I’d need to pass a drug test for her to work with me and to receive prescriptions, even though I have no criminal background, no court orders, and no history that would justify such a demand. This provider was a terrible representation of the company, and based on my experience, I would not recommend Nystrom and Associates to anyone genuinely seeking help or compassionate care.

I’m at Nystrom for medication management and in only two session I’m quite disappointed. I felt as though even though my concerns were heard, they were immediately accepted and pills were encouraged right away. In my… second session it was the shortest I’ve ever had and was recommended Seroquel for sleep habits I didn’t express I wanted to medicate or showed concern for, an antipsychotic not used for treating sleeping issues including insomnia as one of the side affects.

My counselor was very patient with me, understanding and helpful in helping me see and deal with my anxiety.

I look forward to my therapy sessions with my counselor. She always listens to what I have to say, and gives very good advice.

Great people really helpful 🫡💪🏿

I’ve had a great experience with the counseling here, receiving a lot of support and wisdom.

the best and professional help i can ask for

I was very hesitant about counseling, but then I met Coreen at Nystrom & Associates in Chaska. She helped me through one of the most difficult times of my life. I somehow fell into a terrible depression and she truly… helped me find my way out of it. She is very compassionate and understanding. I highly recommend!

This place is awesome! They are very understanding and do not judge. This is a comfortable place to find help if you’re looking! Highly recommend!

Not happy with my services here, i guess it just wasn't for me but the communications wasn't the best they didn't return my calls ever and always on hold forever, but God bless y'all i don't dislike anyone just wasn't… for me, wish but nothing the best, thank you