White Deer Run – York (106 Davies Drive)

Everyone was excellent will I was here

** POOR COMMUNICATION** I have a family member currently at this location. There are no phone calls allowed out to family. In calling the facility for update status physically and mental well being of my family member,… it is IMPOSSIBLE to get through to a live voice! I have left several messages over several days to get no call back. This is very disturbing for a health facility. Do better White Deer Run 0f York your paid thousands for better organization and staff!!

You can leave voicemails with no return call. If you do finally reach anyone, they will pass you off to the next person until you just reach a full mailbox again. Poorly managed.

Walked in willingly and was locked in against my will. Was told it was an open door policy but when I tried to leave after my final detox medication I was told I could not have my belongings (phone, debit card, etc) and… they would hold my belongings for 48 hours. We were locked in the lunch room all day for group, cleanliness was not good. Septics were backed up and coming out of the showers and no one attempted to fix the problem. The food was horrible staff does not allow you to call family members and if you finally get clearance to call family, most weeks they “don’t have time for it.” Many clients are mentally ill and should have been placed in a psychiatric facility but staff at this location keep them for their insurance money. In the end they will keep you there longer than necessary.

My fiance is a p patient there. It takes five to eight times for someone to answer the phone. They will not give you any information. The people are extremely rude. Getting information to try to be prepared to help your… loved one when they leave there is like trying to get information from a concentration camp. How can we on the street be prepared to help if we can't get any information on how to help. This is worse than the pa doc. As an add on . I was asked to reply to their email to discuss this further and surprise no one answered my email. After 28 days you would think that a trained staff and counselors ( Katie is a joke ) would have a viable treatment plan and her after care in place but that hasn't happened. How are you to be support for someone you love when they leave the rehab if you are not included in their in house care. But the bottom line is the longer they stay the more the insurance company pays. So after a week of them asking me to reply to their feedback email , which I did thee times I have never received a response. Now they are either incompetent or too ignorant to answer a few simple questions. So these are the people we are entrusting our loved ones to. They evidently don't care about the after care on the street or they would take the time to answer very basic ,, simple questions. So again it is about how much money they can milk from the insurance company and not the welfare if their patients. Why would I send anything to your feedback email. When I have done so numerous times and all you do is ignore them and refuse to answer the issues. If you would like to help with these issues ,my phone number is on file under an emergency contact. I have contacted the offices of the ACLU this morning about withholding basic information and contact with a patient there. I have sent 8 emails to your feedback . No one will answer so I will take legal action . Thank you have a nice day

So my fiance happens to be in the facility in York I've been contacting the facility for the past 48 hours due to some legal matters that need to resolve in the state of Maryland for my fiance And these were time… sensitive issues they have failed to tell her and respond of these issues this facility is poorly managed the phone just rings and rings . they don't return calls when you give the messages ,I let emails and voicemails with no return call . I do not recommend this facility they have counselors who come right out from working at Rutter's and make these decisions for people's lives,,, they're obviously not capable of handling this. They want to quarantine the person off from the outside world ..It's all well and good when you want to shield them on the inside. but how are they supposed to handle reality in the world when they're not exposed to it... I think the need to reevaluate their structure in the criteria and how it's handled, You're technically trying to be responsible with people's lives and are not doing a very good job, they promised counseling as a family which has never happened The goals they set never comes in fruition, and readily discharge people when the insurance is no longer available.. this place is literally a joke

Pretty clean, staff did their best. I relapsed when i got out but i been clean for 5yrs. This place did help me. If you don't have insurance and ur a junkie, I highly suggest

Tenisha is a great leader and knows how to run a facility and I wish her nothing but the best, However on the other hand, Erica (the counselor) needs to go cause she has no personality or people skills at all and it’s… not becoming to tell clients that she does not make enough to Council them in Trauma! I wanna acknowledge Ariel the house director who is phenomenal has a great future in saving life. Keep doing what you’re doing.

Excellent staff excellent treatment wonderful facility it's all what you go in wanting out of it is what you're going to get I was well taken care of there good meals nice room to sleep in I'd recommend

It helped me a lot I am still sober and still clean I loved my counselor went to out patient therapy it was good It really works if you work it did for me by my higher power good people behind for my sport Take care… Love Debbie

I just recently completed treatment here a few days ago, and they discharged me without any of my aftercare information and forgot to give me (and the other girl that also completed) our certificates which I needed for… court. The BHAs are really nice, but they lost about $300 worth of my belongings and made no effort to replace or refund anything. I was told by another patient that the program director Kelly used to own a practice with her husband, but he was caught funneling money out of it. I hope that's not true, but there were several patients in there that told me their detox days magically got extended even after they were told they were in rehab, which costs the insurance companies an extra $100-300 a day. They shouldn't be billing our insurance companies for anything extra. I feel bad saying that because overall my experience was pretty good, the food was good, the girls were cool, and most of the groups were great. But it's not OK that belongings go missing and insurance companies are getting overcharged...

My daughter went here to get detox treatment. They helped her get free from heroin to make her a prescription junkie. Now she is using 5 different medications that she has never used before. .after 30 days they kicked… her to the curb with no where to go. How can you call this a rehab when they get you addicted to legal drugs. What a joke

I loved it here. It’s now an all female facility and it’s great. the community is great and the BHA’s are even better. Nurse Connor is great, she’s the best around. I cried when it was time to leave… this was about 10… days ago. Shauna, Jaden, and Connor were definitely my favorite staff members.. they treat you like family.

My mom went to their detox program. She was detoxing from alcohol. If we could give this place a negative rating it would be -5 stars. The nurses didn’t monitor blood pressure’s, forgot to give medications, and lied to… me. (Emergency content) I was told she was getting her medications, but they were in my vehicle her entire stay. They allowed me to drop it off the second to last day she was there and they failed to give it to her after I dropped it off. If you’re trying to get updates on loved ones, it’s next to impossible. I called the nurses station for 6 hours to try to get an update on my mom. After 8 1/2 I was able to get through to someone. On the other hand the Techs are amazing. They are supportive and highly involved with the clients. Don’t send your love ones here!

not a great place. i spent one night here and it was atrocious, my room was sweltering hot and the bed was very tiny. i was in crisis when i arrived here completely in full-blown withdrawal from fentanyl and it took… almost 3 hours for them to do my intake (which i almost left in the middle of to go to the ER instead) and i was literally forgotten about in the lobby on a couch writhing and crying in pain. they were confused as to who i was... lol. this place is nothing but miscommunications and staff that do not care about you whatsoever. the only person who showed any type of compassion towards me was the clinical director ... i had to continuously advocate for myself and ask the "nurses" several times over and over to take my urine cup, to give me comfort meds, because they would say "come back in 5 minutes" or just tell me they would and never did so i had to keep going back and back up to them. and they also lied about when the doctor was going to show up just so that i wouldn't leave. fortunately i found out i was pregnant the next day and got to leave and detox at the hospital instead (which was very easy and i was actually attended to). White deer run does not care about you. this is the place they send you if you only have medicaid or bad insurance.. you are better off detoxing at home than this place.

U need insurance for that cuz i got a person need help but dont have insurance and want help

I talked at someone at corporate for my mom. She said that they don't accept Medicare (which is fine). I then inquired about private pay rates. She said that mom couldn't private pay because if someone with Medicare is… able to private pay, they shouldn't be on Medicare. Well, clearly she was confusing Medicare (age/disability based) and Medicaid (income based). When I tried to ask follow-up questions to clarify, she became rude and disconnected me. Not helpful in a crisis time for our family.

Counselor Kevin is horrendous. When a loved one is in treatment over the holidays, it is difficult and painful for all involved... likely especially so for the client in treatment! When you've heard from your loved one… only ONE time since being there, and their counselor calls you on CHRISTMAS EVE, denying that you can speak to them? It's a sickening feeling, a sad feeling... and frankly I am DISGUSTED that this is the way we are being treated... and over CHRISTMAS of all times. They had better at least let him call his mother or grandmother! This is peoples lives. Kevin, I am sickened by your actions and I am so sad for my loved one right now. You should be ashamed. I've heard terrible things about WDR York, and Counselor Kevin absolutely just confirmed all the horrendous rumors. Do NOT send anyone you love or care for to this cold, depressing place! Good GRIEF!

The place is ok

It's a nice place , clean , good staff , good food , tons of resources for continued care,

This place is a joke. The woman named Stacia at the East Market Street location in York is not knowledgeable and does not make proper recommendations. She also never sent paperwork to my probation officer and forgot to… inform me I’m required for more treatment. Keep in mind this is for marijuana; what a joke! It’s all about that money, they’re not there to help real problems

A wonderful caring staff that really cares about you as a person as well my time there was wonderful

Freaking awsome.!! Such wonderful staff who actually care. An they are willing to reach lengths to help you achieve your sobriety. I highly recommend White Deer Run of York P.A