Malvern Treatment Centers – Willow Grove

Well what i find disturbing is that the day I left and went to my transitional living , i only had 3-5 days of my medication..... this is unacceptable. Based off the fact I was told by their "medical" professionals i… would have at least a 30 day supply of my medication. I was very frustrated and this just complicates problems for me . The facility is decent and was a decent experience . But remember is it rehab.

I wish I would have got the lady's name that I just spoke to at Willow Grove.She was really helpful.I was feeling pretty hopeless , hopefully soon I'll be getting into treatment.

433 days ago I walked into this treatment center scared nervous, but ultimately I had a goal. This place was welcoming. The staff was nice, respectful and intelligent, very compassionate, and patient also, The cooks the… counselor’s The Doctors, the day-to-day staff even the janitors were all nice and helpful and respectful. Anyway, the place was always clean. I was always respected. I was able to get the help and treatment that I needed and after let’s say about 25 days day, I was discharged with a treatment plan also with numbers and addresses that I might need help with outside of the treatment center. My appointments was set for me before I left making it Easier for me when I got home I thank everyone there

Food was alright. Accommodated the fact I didn’t eat pork or seafood. Beds are very uncomfortable, but it’s rehab. Most staff were great! If severe get you to the hospital in a timely manner. Had vending machines for… snacks and cigarettes.

I was there in June and I have managed to remain sober, thankfully. But this facility was awful. We had drain moth larvae (imagine tiny worms crawling around) in the shower. Mold everywhere and urine smell in the rooms.… Housekeeping does a lousy job. It was triggering to me to be in filth, and it reminded me of being homeless, that’s how nasty it was. I would advise against anyone coming here who really needs a program. Look into other places first.

This place save my life the staff was beyond great.I recommend Malvern for new clients the nurses was the best the food was a solid 8 2am smoke breaks you can not ask for anything better my counselor Ray help me get to… the root of my addiction the after care staff went above and beyond for ipo ...love this place I really don't understand why would anyone say this place was dirty the have staff cleaning everyday my room was spot less

Pretty good shitty staff first shift though

I loved Malvern. Their counselors, their techs, and the groups especially helped me a lot. I am 7 months sober since July 13th, and I can say Malvern helped a lot in that. Thank you so much!!!!!!! I have established… life long friend connections because of that place. I will never forget when they helped me out when my cigarettes got stolen. They helped me a lot, the staff is amazing and very educated. Thank you Malvern

Emily was an amazing counselor!! This is a fantastic rehab.. I made so many friends and learned a lot! The staff is really supportive and the food is super yummy!!! (They even made accommodations for my gluten allergy)

Amazing nurses, counselors, and staff

My friend Luis Centeno was almost done with his term at Malvern Willow Grove and he was threatened by a client and called out to fight, the administration has two major rules... No violence and no threats of violence… and they are two of the rules that are punished by immediate discharge it so happens that the aggressor was not removed and my friend Luis Centeno did not feel safe in the facility and the administration only offered to move my friend Luis Centeno into another room while the aggressor is still on the premise. Last week a client by the name of Chad physical assaulted another client and violently pushed a nurse that tried to break the fight up and to boot no staff were in the vicinity. That institution is ran poorly and needs to be majorly audited before a huge disgrace happens. Now my friend Luis is going backwards because of the poor decisions the administration made. Someone should go there and audit the place and maybe the Magellan insurance and other insurances which they use should go there in person to question their work ethic.

I just at Malvern disappointed me I will never do that or eagleville

Malvern was a cool facility I would recommend someone there looking for rehab cool staff & clean for the most part hearty meals👍🏽👍🏽

I am a CRS that’s sends clients to Malvern . I have read the bad reviews and to all the people that say Malvern is chaotic, dirty saddening can’t sleep. As an alcoholic addict with over 35 years of use. And now Living… sober, I say, “so is our addiction”, chaotic sad ,dirty, and unfriendly. Yes you can’t sleep you been getting wasted for year’s your mind is racing. Go to rehab and slow it down. Thank you to Malvern For doing what you’re doing and giving everyone an addiction a chance to recover.

Maureen is the best person I've ever met in my life, she's truly a god send and I mean that with all my heart. Everyone from the tech's to the counselor's truly care.

I have been to rehab before so I had an idea of what to expect. This location was chaotic, unsafe, and traumatic (I do not use that word lightly). An unstable male resident came repeatedly into my room. Once in the… middle of the night and I awoke to him watching me sleep and also when changing naked. I let 5 staff know, yet it was never addressed. The one advice, "next time it happens scream as loud as you can." Within my first 24 hours I saw multiple drug deals. My meds were given to me twice in 2 hours mistakenly. Another day NOT AT ALL and I became manic (what if they had missed my heart meds). I was given 3 Vistaril within 4 hours. The medical dosage is 1 every 4. After becoming publicly suicidal and isolating, no one checked on me, "are you okay/going to harm yourself?" The nurses station door is always, always closed. You have to knock to be considered seen. I have never witnessed this at any hospital or psychiatric facility. It was as if I was bothering them for medical treatment. I talked to the NP for 10 minutes before he asked who I was (everyone knows DOB/Name is the first thing you do with a patient). He was not looking at my chart to reference my concerns. Also, he had met me the day before. The meals my last 2 days were cheeseburgers, hot dogs, and pizza with french fries. I cannot eat these and went hungry/without food although I pleaded with the cook. NO ONE EVER showed me once around the facility or explained how or to whom to ask questions & schedule appts. THERE IS NO DESK TO WAIT AT FOR QUESTIONS, everyone circulates erratically. Sunday, I asked to speak to someone 3 times, and never did. I did not know I needed to make INITIAL appointments for psych, nutrition, or a general doctor (one might assume at a medical facility that is part of admission). Worst of all staff were not just rude but dismissive. I tried to understand how to facilitate making appts (one staff rolled her eyes at me and another simply walked away)....This was all despite the fact I tried very hard to get to know them, be polite, and follow the rules. THE RULES WERE NEVER STATED, and everyone followed them differently — so when I tried to do simple things like get facewash, I was met with derision for not knowing how to accomplish the task. I stayed a short time - enough to detox from alcohol - but I feel obligated to let others know my experience — which I am ONLY HIGHLIGHTING. I watched 2 patients arrive that Saturday night that almost died. One was dope sick and when he threw up at 6 pm in his room — the nurses said they would "clean it up in the morning" even though you could smell the vomit from the hallway. While he wanted to go to the hospital he was instead made to wait in the lobby for 6 hours and never left the facility. I went here trying to get sober, have regiment, and recover in a convalescent environment. My basic needs of food, sleep, safety, and medication were not met. I left AMA and am still recovering from a horrific experience that has me truly shaken days later still. Leaving AMA - my belongings were brought to the lobby. It took me 12 minutes to pack up PUBLICLY things like underwear. Meanwhile, I was asked 5 times when my Uber was coming. They more than pushed me out the door. It was winter and raining. They told me I had to leave for the train immediately and could not wait quietly in the lobby to charge my phone to 10% and would have wait for the train in the cold rain (possibly up to an hour). I would not only not recommend this location, but will be reporting to the state for the malpractice I feel I witnessed and was party to.

This place is disorganized and unprofessional. Horrible admit services. It's kind of Mind boggling how you can reach out for help in today's model of physiological "disease" based treatment and you're met with a brick… wall of conjecture related to the archaic Psyche system. Do you want to help addicts or do you want to make it so difficult to obtain treatment that the system defeats your whole premise of a treatment program by use red tape and conjecture to not allow people to be treated? I suggest next time. Better communication. Practices matter. If there's a discrepancy the professional thing is to say there may be a miscommunication. Let me understand your side. Lets try for you to understand mine. And try to understand both sides. Not push someone away when they're in a vulnerable state. Reach out for help. Thats not recovery. Thats denying someone recovery because there is a misunderstanding. Related to possible YOU miscomprehend. Lol. "Not going to go back and forth" or act like theres an argument to be made when in reality this place (or whoever I spoke too - obvious not in recovery themselves) is a person that obvious lacks Empathy. Severely. Horrrible accumen. Possible look into a new profession. I will never reach out to this place ever again. They obviously don't truly understand how to handle someone in a state of vulnerability and flux. For future reference you try to understand what someone is conveying in terms of how they're feeling. Not cherry pick one word (that may or may not even be what was accurately heard by you because i was Ramble and could have misspoke) out of a literal diatribe of 10 paragraphs then claim it's the entire expression. Fleeting as in oscillates between the past. As in childhood. Like i said. That's all that simple sentence meant. You people are WAY too influenced and controlled by the beauracratic red tape and the psyche system. Denyed for not take meds for 1 day double denied for a misheard word attribution triple denied because the hospital wont even follow your own psyche protocol? Lol. Whoever I spoke to in intake had zero concern for my side of things. And it showed. Kevin Williams, Autumn DeShields, and Geoff Botak will all be being emailed to make known this malfeasance form of "addiction" and "psychological addiction help" practices. And hopefully for future practices and references it won't happen again. Because it's appalling.

My recent stay here was nothing short of amazing - between the staff specifically Angie, Kristie and Brooke who always went above and beyond for me. The nursing staff specifically Lisa and the entire overnight staff who… constantly helped me get through the worst part of my life. I can't thank you all enough for your help. The kitchen staff for preparing the meals on time and in a mannerly order. Thank you Malvern for helping me on my new Journey.

This place saved my sanity I was there for a month detoxing off of klonopin a am an older woman they catered to my every need. The nursing staff went above and beyond to help me the place was clean and the food was… good. My peers were so sweet to me because I was older. I recommend MTC willow grove whole heartedly and thank them so much

I had the best experience there! The community was so loving and I was very impressed with the staff. I have been to a few rehabs this year and the workers here are incredible! I was truly grateful. The cleaners that do… the rooms are so friendly, kind and hard working. They would even take the time to teach me some Spanish so we could exchange words when we saw eachother. The CAs and supervisors were so supportive and respectful. I am very spiritual and I have never come across so many like minded people with wonderful guidence to give on my journey through rehabs until Willow Grove. The nurses are brilliant too. They were positive and made me laugh putting me in even greater spirits! I knew the moment Ray, one of the drivers who picked me up to bring me in to treatment, started talking to me in the van, I made the right choice. We held our own church in the van (bc church can be had anywhere!) and the Holy Spirit was within both of us. The energy was on another level, giving thanks to the source we were all born from was magical! Barb, who works the front desk had similar energy. It was an incredible start to something that lead me to forming real connections in rehab. I truly had DIVINE experiences there and I am soooo happy today. It was filled with positive vibes that has helped me ascend higher in my own Divinity. The Light there is Bright and it has fed my Spirit wHole! Many thanks to EVERYONE... they all deserve bonuses! It's simple, Love Yourself and ONEanother and healing comes naturally. In Divine time... beautiful Sycronicities flow into Your life! God Bless 🙏🏼✌🏼❤️😁

Awesome

Best rehab I ever been in it's

place is full of drama. couldn’t even sleep there at night. kept me isolated for days on end would not recommend, place is full of chaos.. the staff is good tho for the most part. i absolutely loved Carolann , she was… the only one who made my stay enjoyable. i have mad respect for her and lots of love.

I cant thank this place enough! The staff goes above and beyond for the patients , while holding everyone accountable. Wish everyone there good luck . Thank you!

Greetings, I completed my term at Malvern Willow Grove yesterday 09/28/2023 and the staff there were very compassionate engaged and caring. I am forever grateful for them all from the director to the nurses they were… very helpful especially my counselor Jeff M, he should be given parking of the year lol. Thank you all. Even though I don't suggest that people use drugs or alcohol but if someone is in need of rehabilitation I highly recommend Malvern Willow Grove. God bless you all, I'll be there for an alumni event and I'm also thinking of becoming a CA there in one year from now that would be a great way for me to give back what Malvern so freely gave to me and at the same time I can help another addict or alcoholic. Sincerely; Luis A. Centeno 09/29/2023