ARTS Potomac Street Center – Aurora

Keanu and the new front desk girl are awesome!! So are the counselors (especially Marilyn)

There are many great people here, unfortunately there are people who lie and cheat too. The bad ones really hurt this place. You have to stand up for yourself and get the lady that runs the place involved if you have… any issues. Don't speak with anyone but the one in charge.

Absolutely life saving and amazing!!!! I've been to 3 different clinics before I found my family here at ARTS on Potomac very reliable staff straightforward and to the point God bless every single song member here at… arts I will forever and always be grateful for you guys

Great front desk woman Victoria..... however there is a counselor that is Truly rude, judgemental, and picks and chooses who she is polite to. When dealing with people that already have an issue and are trying to get… help, No one wants to deal with someone That is rude, and that is not open to hearing what We have to say. we already are down and out and wanting help we don't need Someone judging us for the mistakes that we already understand we have made. It is supposed to be a professional setting. However, there's nothing professional about this woman. She makes it go from a 5 star rating to a one star. That is how much of a sour seed she is.

Very unprofessional the way they don't return phone calls , they have no bedside manner s for people needing help..... When they blame their patients because they didn't do their job is very unprofessional

This screenshot of maps. Is actually where A.R.Ts is now located with in the building 750 Potomac Street. You go in this side door, itll be ulocked during business hours. And its the first office door on your right.

Absolutely incompetent staff. Denise is completely unqualified for her job and needs to be removed immediately. Does not know her own fax number does not know that no one will email release of information it has to be a… fax been trying to get a transfer for 5 days now and my current clinic is done absolutely everything they can over and over to help. Do not come to this clinic absolutely useless and unprofessional.

I’ve spend TWO MONTHS trying to set up a transfer to this location. Never returned any calls, very difficult to communicate with front desk staff. They had me come in at 5am one morning only to be told I didn’t need to… be there. I’m ultimately stuck with out a location to transfer to. I’ll never understand how these pathetic excuses for patient care facilities continue to run with this lack of professionalism. Someone really needs to do something about the way these privatized MAT locations are run in this state.

I called and left multiple voicemails and they stated in the message that calls are returned in 48hrs. They finally reached back out to me 10 days later...

Like every establishment like this one, it had its ups and it has its downs. The staff, for the most part, seem to ACTUALLY care about the patients and keeping the patients sober. Also, the staff makes it a point to… learn, not just your name, but who each person is as an individual. This makes, at least me and my husband, feel like we matter and motivated to stay sober. It's a good place for addicts to go to when rehab isn't an option!!

The staff is amazing and they all deserve a raise!

Caring staff. Have nothing negative to say about this place.

They get me well in the morning.

If you're trying to do a walk in - Show up EARLY!! It seems like they genuinely care about making you feel better without coming off as pushy or judgemental. The office is always clean and I've never had to wait in line… more than 5 minutes.

The staff is great and genuinely cares!