Care Clinic – Fairfax

This clinic hires inexperienced, low-skilled medical professionals. On our initial visit, he did not know anything about adhd medication. After 4-5 visits, he did not remember what I was taking or at what dose. When I… was drug tested, he could not detect the presence of my medication. This is concerning because this drug has high rates of addiction, and I had just taken it 30 mins prior. These professionals are also extremely lazy and unresponsive. I have called the clinic for 3 days to change my pharmacy. The practitioner’s prescriptions were flagged by the pharmacy because he did not call ahead. This created a discrepancy that has led to me not having my medication for multiple days. They refused to call the pharmacy on my behalf, telling me that I have to call them. The pharmacy was not allowed to tell me if they had the medication because of theft. You do not have access to the provider. You have to submit a request to send them a message on an online portal outside of appointments. 0/10 if I could give it this

I don’t usually write reviews, but this is one place that truly deserves it. The level of care provided here is something special. From the moment you walk in, you feel that you are not just another patient , you are… genuinely seen and heard. The approach is incredibly personalized, and every detail of your treatment is clearly tailored to your specific situation. Dr. Arora is an exceptional doctor . What sets him apart is not only his expertise, but his ability to truly listen — something that is rare to find. He takes the time to understand you, and that makes a profound difference in the care you receive. The entire team is equally wonderful , kind, attentive, and deeply compassionate. They create an environment where you feel supported, comfortable, and even… special. This is not just a clinic. It’s a place where you feel cared for in the fullest sense of the word.

I am writing this review to share my experience following a ketamine booster infusion I received at Dr. Arura's clinic last year. During the infusion, I began experiencing severe panic, intense disconnection, and fear.… I repeatedly asked the assistant/receptionist, Sergio, to call the doctor because I did not feel safe. I was crying and clearly distressed, but I was told that the doctor was busy. My parents were also not allowed to come in to support me--the door was locked, and they were denied access. This was extremely frightening and isolating. I want to note that during my initial six infusions, I had a very kind and supportive nurse who helped calm me when I felt anxious. Unfortunately, the booster experience was completely different and deeply traumatic. After the booster, my condition worsened significantly. The next day, I experienced severe dissociation and hallucinations. I tried repeatedly to contact Dr. Arura, but I received no response. I ended up going to the emergency room four times. Each time, I was told to follow up with Dr. Arura. When I called the clinic to schedule an urgent appointment, Sergio was consistently unprofessional and dismissive. An appointment was finally made for the next day, but on the day of the appointment, Dr. Arura refused to see me and canceled it. I was told through staff to go back to my psychiatrist instead. After that, the clinic stopped seeing me altogether. Before the booster was administered, I clearly told Dr. Arura that I was not feeling well, felt disconnected, and did not believe it was a good day to proceed with the infusion. I was reassured and told not to worry, that I would be fine. Unfortunately, I was not fine then, and I am still not fine today. Since this experience, I have continued to suffer from severe symptoms and ongoing trauma. As a result, I had to drop out of college, and I am still struggling to recover from what happened. This clinic refers to itself as a "care clinic," but based on my experience, I did not feel cared for as a patient. I felt dismissed, unsupported, and abandoned during a medical crisis. My mother also wrote an honest review describing what happened, but it was removed. I do not recommend this clinic to anyone seeking treatment, especially those who are vulnerable and in need of compassionate, attentive care.

Intake went well, professionals were nice and well-read. Yet to complete treatment.

A Magical Pause in the Middle of Chaos. After three sessions at Care Clinic, I can honestly say my life has shifted from survival mode to zen mode with superpowers. I started ketamine treatment for chronic pain and… PTSD, not really knowing what to expect. What I found was peace the kind of peace that makes you want to hug the universe and say, “Wow, thank you for this!” Each infusion feels calm, grounding, and even joyful. My pain has improved by about 40%, making my days much more manageable . I can finally finish a full workday without feeling like I survived a battle. And I have to say the staff is absolutely phenomenal. They’re kind, professional, and genuinely care about your comfort every step of the way. Totally recommended. If inner peace had an address, it would definitely be Care Clinic.

A horrible and I mean horrible experience front desk was one of the rudest people I have encountered a shame that he or she works in the metal health industry scheduling is horrible unprofessional and unorganized and… they will inconvenience you for there mistake absolutely terrible experience and customer service or care do not come or bring your children here do not care just want peoples money

Ketamine infusion saved my life, my depression grew out of control, I was prescribed a plethora of medications at different dosages but as anyone knows new meds can take weeks to start having any effect. For me it was a… losing battle but after a single infusion I saw relief. With regular infusions and at home troches I was able to not just stabilize but thrive. Dr. Arora was kind and supportive, he actively listened to me and my experiences with the infusions and later the troches, and made adjustments to the medication to fit my needs. 10 out of 10 experience and I would recommend it to anyone struggling.

I love that the care clinic offers telemed services. It’s so convenient for my busy schedule. the online sessions are just as effective as in-person visits and the quality of care is exceptional. Plus it's great not… having to commute!

The process for intake for this place is very poor and managed by a lady named Jennifer who does not answer the phone and when she has a poor bedside manner. Also, the main doctor, Dr. Aurora does not see any patients… in person rather it’s his team of PAs that see people. Waste of time.

If you're looking for a mental health treatment center that truly cares try the care clinic. they treat you like an individual not just a patient. I finally feel like I'm getting the help I need.

Ketamine treatments at the care clinic have really helped my depression. I've tried many things before without success but this worked. the team was very professional and explained everything clearly. I feel much better… now.

The doctors are great. It's the front office and billing that can be challenging. Trying to get a detailed invoice for HSA credit card approval is very difficult.

I would like to first stress this review is about the telehealth online services and the provider is good. The online portal is impossible to navigate so make sure you never forget your appointment or need any… information from it. There is no guarantee anyone will answer the phone or it'll even go through so you have to email all communications. I was assured that there would be evening availability and emailed to confirm it, only to receive a call the next day that they actually won't have anymore evening availability. 9 days before my appointment that I need for my medication, and it is not easy for me to just switch providers that quickly. Do not go here for mental health services or medication for your mental health. Clearly they are ready to just drop you at a moments notice and leave you stranded. So after a few weeks I have an addition to my complaint. After the schedule problem and how this place is just mismanaged, I have fully decided to go elsewhere. Currently my prescription hasn't been sent after 2 days. They told me it was a failure to transmit and it's on the providers to do list. The CARE clinic clearly does not have alot of care in them. Do not go here if you have ADHD, they are hell bent on making sure you don't receive that medication.

I do not recommend this clinic if you have ADHD. They have a lot of policies that make it difficult to get your medication. None of the providers at this clinic will prescribe 30 day or 90 day supply for stimulants,… they only give 28 days worth. You have to see your provider every month for stimulants or any controlled meds. THEY CHARGE PATIENTS $10 IF THE PHARMACY IS OUT OF STOCK FOR MEDICATIONS!! This is pure greed! Patients have no control over the stimulant shortage and it doesn't take that much time for the provider to electronically send the script to another pharmacy! In addition it is impossible to ensure the pharmacy has the medication in stock when they receive the script, even if you call and verify before your med appointment. Lastly, you have get labs/drug screen every 3 months just to get stimulant/controlled medications. I've never seen a mental health clinic have so many unnecessary policies just for stimulant meds. Probably because this is also a pain clinic they have extra policies about any controlled meds. My provider was great (Stephanie Davilla) but I won't be back due to the clinic's policies.

Dr. Aurora is very patient, professional, and answered all of our questions. We are very happy with his practice.

Their stand out qualitites are compassion and consistency of care. I highly recommend them if you are having a hard time and need a solid support system.

My husband was suffering from chronic pain so we visited the care clinic in virginia and were advised of ketamine infusions. It has significantly improved his quality of life. The staff has been incredibly supportive… throughout. Amazing team

I've struggled with bipolar disorder for years, but The Care Clinic in Virginia has helped me find balance in my life. Their commitment to individualized treatment is phenomenal. I finally feel understood and cared for.

After struggling with alcohol addiction for years I reached out to the care clinic and their personalized treatment program has been a game changer for me! I've started on the road to recovery, all thanks to the… brilliant professionals..

Suffering from PTSD, I was unsure where to turn until I found the care clinic. Their individualized treatment approach has been incredibly helpful. I'm seeing progress every day. The Virginia branch has truly saved me.

I have been with Care Clinic since August of last year, and they have been great!