Indiana Center for – Fort Wayne

I have been going to ICCBT for almost two years now. I have been treated with kindness and dignity since day one by my therapist and Dr. Clevenger. Dr. Clevenger felt that the medicine I have been taking is a good fit… for my issues. They always accommodate my appointments and requests. But, I try to be considerate of their schedules also.

Excellent Therapists and easy to work with.

Horrible. After seeing my answers to the questions I was asked, Sue Puff started diagnosing me without even talking to me yet. Then she refused to discuss the list of requirements I have for my therapist. After I just… signed the privacy of my entire financial and health history over to them in order to be seen by them. Like, they are the ones providing services to us. If we complain, we do so to the Attorney General's Office, Consumer Complaints Division. They are the ones providing the service but we are the consumers and this is OUR time to process, not their time to dictate. Make sure you submit your complaints if you have any because otherwise no one will know or care.

Inept.

If you want a headache from beginning to the very end then come here. The ONLY light in this office is Dr. Sharon Clevenger! She is knowledgeable, intelligent, caring and has taken very good care of my daughter. My… husband and I trust her with her mental health. As my mental health goes, this office has made me lose mine. The Office staff is disorganized, rude as hell, they do not care about the patients. For seven months I did not receive a bill. Then I called my insurance company and they told me they never received a claim from them. So I called the office and they conveniently told me I never gave them the information that they needed seven months ago. You would think this information would be important and they would ask for it, but no I had to wait seven months for me to inquire why I received an outrageous bill. And when I did ask the office manager she gave me her email address it was very curt with me and then hung up on me. This is not the first time I’ve had a bad experience with his office. Also if you’re looking for a therapist you may consider looking somewhere else, we did. And when we did we got the results we were looking for. And this was a bad experience with one in particular therapist at this office.

Ive been going here for years and I always, always have a positive experience! Sharron is so kind (a bit intimidating in the beginning, but once you get to know her shes very caring) and is always on top of medications,… ready to listen to anything Im struggling with and has never made me feel badly for needing to switch medications (which Ive done several times)! She literally looks at anything and everything to make sure that all the bases are covered on my health. Its very easy to access my information on the online patient portal that they use too. Very happy with them and always reccomend them to friends and family!

I told them what kind of insurance I had when I called and set up an appointment, I had to drive all the way across town and when I got there they told me they did not accept my insurance. The woman at the desk was nice.

I have experience at a few places but I was wondering what all is dealt with her? Thank u in advance. I'm struggling and need help before it's to late.

I don't usually write reviews, but I felt this was necessary. I have heard that the counselor's here are decent, but I did not have a very good experience with (owner) Nurse Practitioner, Sharon Freeman-Clevenger. I… felt like she judged me and treated me like I was less of a person because of my diagnosis. For a person that treats addiction and mental illness, you would think she would be understanding of people with those problems, but it is quite the opposite. It was her way or the highway. She would boast about her degrees, which she had every right to be proud of and I didn't mind hearing about it every once and a while, but overtime she came across as narcissistic, especially when she would bad-mouth other health care professionals. I felt like I had to tell her what she wanted to hear because I couldn't build a client/doctor relationship with her, since her bedside manor was so poor. At one point I went to another doctor for a different service that I didn't know she also treated patients for. When I transferred the information to her, thinking she should know about other medical treatments, she was very angry. I didn't know she offered that type of treatment so another doctor treated me for it. I told her I wanted to continue my treatment for mental health with her, but I wanted to stay with the other doctor for treatment of the other service, since I felt comfortable with them and had a good experience at that clinic. This infuriated her, so she proceeded to yell at me, speak very rudely to me, wouldn't let me speak, then belittled me and the other doctors and practitioners at the other clinic. I had never experienced anything like that with a health care provider before. Her tantrum made me realize that I didn't deserve to be treated like that. I stood up and walked out promising to never go back. I wish this never happened and wish I never went there in the first place. I would not recommend her to anyone for addiction treatment or psychiatric services.

They have the most skilled therapist in Northeast Indiana. Take some time to check them out!!

IF YOU ARE LOOKING FOR A SAFE/PROFESSIONAL PLACE, LOOK ELSEWHERE!!!! horrible place, horrible doctor, horrible therapist!! i went there in the past and i can honestly say dr.Clevenger and "therapist" Sarah Hoos messed… up my life a bit. they only care about making money off of you!! dr. clevenger over prescribes people, does not listen to your concerns or issues, leaves you waiting for an hour then only talks to you for 10minutes before upping your dosage!! a therapist is suppose to be someone you can trust. not with sarah!! she told me i was going to end broke and homeless and that i shouldnt even bother attempting to go to school, when discussing my past and reasons for my PTSD she tried to get me to accept blame for my trauma!!! and when i complained about Sarah, Dr. Clevenger blamed it all on me!! her exact response was "sarah is only saying that because shes concerned and your just blowing things all out of proportion." they are rude, unprofessional, and way overpriced.

I've been to a lot of different therapists, but in 1 month, Lydia has helped me make such a positive change in my life that no one else has been able to help me do. I feel like a whole new person. I'm learning more… about myself and my beliefs, and what I need. I cannot thank her enough. I highly recommend this place to anyone struggling with anything.

I have been going there for a few months, and I really enjoy Amber! Great sessions and very positive.