Mentor South Bay – Lowell

There workers park blocking driveways of people not even being serviced by them. I called the office and they refused to do anything to help. Photo of the car.

They are hard to get in touch with, they KNEW I'm leaving for the UK tomorrow and lied and said they would fill my prescription, the never did and they arenclosed on New years until Friday, I'm NOT happy that I was lied… to. And to make it worse, they were rude and I feel more betrayed by the people in supposed to trust. It's crazy and I'm NOT happy. Please do MOT go to this place.

I love it. All my kids has gotten help from here. I love all the workers. They help a lot with resources. I will continue with there services.

This is a review I should have written a LONG time ago. This review is for Jaclyn and Kristen. Jaclyn works directly under southbay, I believe. I hear about some of my peers’ experiences with early intervention, and… while it’s always good, it still really illuminates how above and beyond Jaclyn went for us. She was always available, she always listened, she was the water that surrounded our stone. She listened when we needed her to and she advocated loudly when we needed her to. We’ve been out of the program for a YEAR and not a day goes by where we do not think or talk about Jaclyn. My son still asks for her. He has since been diagnosed with level two autism and we couldn’t haven’t gotten that diagnosis or help without her guidance and support. I was at the end of my rope and without tools, I feel that my child, despite my devotion and love and patience and empathy, probably would have been traumatized with out her because I simply did not have the tools to help or cope. Or the hand on my shoulder to tell me it’s okay, I’m doing a good job. She was always on time which was great for my sons very big need for punctuality, even as a baby. She was so personable and loving and was truly apart of our family. She intuitively picked up on small nuances and evolved accordingly. I wish I could have done more for her as we parted. Jaclyn was one of the best people I’ve ever met, and the world is better for having her in it. Kristen was also amazing. She was my sons behavioral therapist and she offered a lot of truly helpful insights. ABA can be quite controversial these days, but I never felt I had to change my son with Kristen, or make him fit into another mold. Though I’m not exactly sure Kristen did ABA specifically, I felt we all knew that’s what she was there for. She helped me to analyze what made my son tick and why. She didn’t try to change him, she helped me to anticipate his wants and needs and translated his special language to me. Jaclyn and Kristen worked phenomenally side by side as a fantastic team to offer us the support that every parent in my situation dreams of. I have often fantasized about attending a town hall or public forum to advocate for early intervention to be extended to children over 5 years of age. If you’ve made it this long, thanks for reading. This review was the least I could do for these people who have done so much for us.

My therapist left the agency and after two months I have not had another therapist! The one assigned went on vacation! My mental health is serious and these people have pushed me over the edge! I could go to jail and… the help I need to get employed has been taken away because these people DO NOT DO THEIR JOB! I have let many messages to the manager Christine and nothing! I’m a single mother and going through hell because of this place!!! What are you people doing !

Good

hi,i just started going to this place and so far so good

Revolving door. I saw two different therapists over the course of about 4 months. They both left for other opportunities.