Spectrum Health and Human Services – Springville

Been with this company over a year. Never had issues making appointments tho the time between them seems a bit longer than most. Med line always quick to help.

AVOID!! This is the absolute worst place to go for therapy. They are rude - reception will interrupt and talk over you when you are speaking. They are unreliable - they cancel appointments constantly, and I think its… staffing issues - double bookings, and a very high staff turnover. Maybe this company needs to spend a larger share of their enormous "not for profit" profits less on upper management and more on hiring quality therapists and receptionists that can serve the communities that they are supposed to support.

Place is terrible, have to call multiple times to get anything done. Ran very unorganized

If you're even remotely honest with them they'll call cps and say whatever just to get them to harass you. They don't help they only hurt

There ratings say it all I called them and spoke with reception briefly She was playing some counseling games over the phone I'm a grown man I don't want be talked to like I'm in need of social feedback from everyone in… the building

don't go to this establishment for mental health help. They are the most disorganized and uncooperative group that I have worked with over my ten years of needing mental health assistance. The Nurse Psychologist refuses… to adjust to others schedule. This is not the way that getting mental help should be. This is the worse I have felt about an establishment ever. I hope no one goes to this location if you genuinely need help. This is a sorry excuse for anything having to do with mental health.

Honestly I've been going here for over 5 years and I've gone through multiple therapist who ended up leaving. They all sucked. Current therapist is the reason why I won't leave she is amazing. Psychiatrists here? A… joke. I was "diagnosed" and prescribed medication for bipolar disorder after about 10 minutes of a phone appointment with Joann. Not even an evaluation and she had never met me before. There have been so many complications with scripts being resent to pharmacies and wrong dosages that I gave up on my medications. Save yourself the stress unless you have an appointment with Jamie.

Do not reccomend going here if you actually have mental health issues. Not helpful and rude. Medication nurses have no idea what they're doing and are extremely unsympathetic and cold.

Wish I could give them ZERO.. unprofessional.. not helpful at all... I will continue to disadvise ANY one I know from going to this joke of a building that needs to be shut down. Just one more building in which… unqualified people extort others in need of help... egregious and I will continue to seek out what I need to get this place labeled for what they are.. constantly rescheduling only once I’ve driven all the way there THEN have the audacity to send negative reports to my other doctor about the attendance THEY constantly impede

I've have tried to call their med line numerous times due to side effects of medications, I never recieved phone calls back. The therapists cancel appointments constantly and my prescriber quit, which put back my… medication evaluation appointment even further, my meds aren't working quite right now I have to wait longer to try something else which will take weeks to work. I've been suffering from chronic insomnia and anxiety. On the positive side, the nurse here is great.

I never got past the front desk I spent an hour in the waiting room filled out about six pages of paperwork. I finally walked out totally frustrated no help here at all.

I have a councilor that I feel very comfortable with, and that makes for a very beneficial council to establish a pattern to go forward listening,learning and healing is,Rewarding ! That is Spectrum Human Services