Volunteer Behavioral Health – Murfreesboro

If I could give them a 0 star rating that would better fit the criteria for this company! DO NOT GO HERE! IF YOU NEED REAL HELP PLEASE SAVE YOURSELF THE TROUBLE AND GO ELSEWHERE! They are the most LAZY, UNHELPFUL, RUDE,… UNPROFESSIONAL company I have ever had deal with my mental health!!!! DEBBIE (SHE DIAGNOSED ME & PRESCRIBED ME MEDS THAT CAUSED WORSE FLARE UPS THEN BEFORE) FOR SURE ISNT ANY HELP! She will NOT return phone calls after she diagnosis you she doesn’t care! FRONT DESK PEOPLE DEFINITELY COULD Care less! CINDY HUNG UP ON ME QUITE A FEW TIMES (have it recorded) ! PLEASE GO WHERE PEOPLE ACTUALLY CARE & ACTUALLY LIKE WHAT THEY DO! Not sure who’s doing the hiring for this company BUT THEY NEED TO BE FIRED AS WELL !!!!!!!! Will definitely be taking all my evidence & reporting it to EVERY SINGLE AGENCY I CAN !!!!

Calm peaceful place. Good meetings. I liked the faculty there. Good stop for me. Hopefully it's my last one.

If you love getting your meds on time, being able to get in touch with your med provider whenever there is an issue, your insurance paperwork being filed in a timely manner, empathy, understanding, and professionalism,… then DON’T even attempt to become a patient here. You’ve been warned. Edit: Y’all don’t even return phone calls so why would I take the time out to reach out AGAIN. There is nothing y’all can do for me moving forward. I have cancelled my future appointment and will seek services elsewhere. The only advice I have is for y’all to do better and actually take mental health seriously. Good day.

Just wanted to say thank you to all the staff especially Erin,Misty,and Ashley words from them really sunk in and the genuine care they show to recovery for people is unbelievable this is second time around for me and… numerous times alone thank u guys for caring so much

I called begging for help im not ok and I was just transfered to a voicemail. They wont send my meds because they say I owe but I've had insurance up until recently. Theres no communication or compassion

I've been with VBH for over a year, now, and up until recently they'd been great about making sure I had what I needed. Since Christmas 2025, I've been fighting with trying to get a refill of my SSRIs. They hardly… answer the phone anymore, and twice I've just been told, "we're putting you on a list, you'll get a call from our doctor later today, or tomorrow." Only to never get those calls. It's frustrating, especially when they know about the health issues that come with abruptly stopping a medication like mine.

They help me understand my problem with other people.

First I want too say Sincerely thank yall (2011 employees and beyond thru the years) for really saving my life in mid 2011 thru meds and coming too the facility! I've never missed a med appointment and have followed… thru Since 2011! I was an Extremely bad case and my first 3 months was a rough ride. I found my Normal Day too Day Self now it took a while around year 4-5. Thank yall! Ps and 2022 employees for getting Thru that Struggle. Thank Yall again Much Love from the Entire Butts Family! I Vouch

Mrs Debbie Moore is my point of contact at Volunteer Behavioral Health. The best and most consistent healthcare professional I've ever had. I just wanted you to know how much you're appreciated for all the hard work you… do.

I totally recommend this place,,I had a wonderful experience there,and felt more love and care than I ever have in my life...Thank you all for your ,help,love and support, I am very grateful to you all....

they where nice but took 5 hours to get seen then got taken to the ER by the cops instead

For me the experience was great. I went to detox there and they adjusted my meds and I feel like a new person.

This morning I try to call reschedule for my dughther appointment , they answered for firset time get her information , but she said I transferred to some one , but she keeps hanging up my calls ,when she heralded my… voice , before that I read they rewies they not say anything good about them . I’m so abused ,I think they need more therapist more than the patient go there .this is not nice attitude .

Do not recommend, this place is based on lies. They smile and tell you all you want to hear upon entry. as long as you get your vitals checked and take you medicine all is well if you refuse medication it becomes a hell… storm. If you love your loved ones do not go here!!! AVOID AVOID AVOID!!!!! ***Admin do not respond with call me because I tried and once again I did not receive a return call.

DO NOT TAKE YOUR FAMILY HERE!! I had a loved one who was recommended to come here and they told him he could leave if he wanted with no push back. He called me that same night and asked me to come get him. They told us… they would send the Crisis team in and they would call us back. THEY NEVER DID!! We called them an hour later and they said that there is an ambulance to take him to the hospital. They wouldn’t tell us where they sent him or what provoked the call to send him to the hospital. My loved one called ME from the hospital and told us he was there and that he didn’t know why he was sent there and he was scared. The hospital had to keep him overnight and eventually released him after the psych team evaluated. This place sent his clothes with him and said they didn’t want him back. Well great, he ISNT coming back! This place is HORRIBLE!!!! Please do not send your loved ones here. He was not cared for. He said they didn’t feed him and he was starving. I hope this place closes! It’s a shame that some people FINALLY reach out for help and places like this torment them and make it harder. Shame on these people!

I don't believe one bad review about this place. Not to mention the new facility is very nice. The one thing I have learned about mental health is just that mental. With that said they saved my son but he also helped… save himself. He's proven if you take your meds correctly, communicate with your care team and work a program you can be successful in life no matter your diagnosis.

I came to these guys so scared, and within a day they made me feel at home. There’s always going to be bad reviews everywhere but please listen when I say me and everyone in that place was shocked with how amazing this… place was compared to the other inpatient cares. Karen and also everyone on the day shift, made sure we never went without and heard everyone’s problems and met us with solutions always. This place was so amazing that my group didn’t want to LEAVE. They knew how to make us all feel like family. I’ll never forget them

This place was everything I don't like about Mental Health Centers in this country 😒! Unorganized.

These people are the greatest! For a year they called and kept up with me even though I never kept my appointments. They never gave up on me (without being able to bill). I love and trust these people with all my heart.… Amen!

Great place fast friendly well for the most part friendly service thanks you guys your helping me to become the person i a always wanted to be!Happy and soon a a business owner full insurance registered and all just… alot of work but thank you all.not everyone needs medication but it helped me made me faster stronger and smarter godbless the scientists Abilify works.no more panic Attacks among all the other stuff.ill never forget.Oh and yes I used to weedeat that whole property.

I really enjoy talking to everyone there! They have really helped me and my son. It is hard to get an appointment at times, but usually we get in in a reasonable amount of time. They do over the phone appointments which… is really helpful to us!

I go to see my therapist and she is the best. I always feel comfortable and when I leave I feel like like a big load has been lifted off my shoulders.

The therapist did not even have her license. Destroyed my family.

These guys are very nice and helpful they really do a good job helping people without any other options

I have never written a Google review, but that's how horrible my experience with this place has been. Even as a free or low cost service, there are certain standards to uphold to ensure the safety of mental health… patients, and this institution misses every one of them. Under their care I had to continually navigate repeat 20 minute holds, driving to the place after days of calls went unanswered, all to get my prescribed mental health medication that I rely on to survive. Under their care my lack of access to medication caused me to go to the CSU, which they did not take seriously. When I told my therapist I was suicidal, she called CSU and then left me in a room by myself for 6 hours until they came and then NEVER FOLLOWED UP WHEN I CAME OUT TO THIS DAY. Same thing with my supposed "case manager." After being in the CSU, they now refuse to fill my medication before I can make another appointment - leaving me going off my absolutely necessary medication cold turkey for two weeks at the least. As mental health professionals, there should be some sort of standard you have, some sort of bar you hold yourself up to in order to ensure the safety and care of your patients - these providers have no such moral compass. This is not a 9 to 5 job for people who don't even like people. This job is for those with a passion for the mentally ill - if you don't even care that your patients aren't being taken care of on a systematic basis, you should find a new job.