MercyOne House Mercy – Des Moines

Seeing Lisa everyday, regardless if I had a bad day or a good day brightens my world. Seeing her also gives me the strength to keep moving forward and to push through any obstacles In my way. Lisa is truly a inspiration… to everyone that goes to House of Mercy. I'm thankful for people like her who makes the world a better place.

Very friendly staff

This place saved my life! Lisa is incredibly welcoming and helped out tremendously. It's was super easy to walk in and get an assessment done. Karen was very professional and kind. She guided me all of the way and I… couldn't be more grateful. Craig has helped me along the way. He is incredibly kind and caring. I looked forward to our meetings every week. He has done so much research for me when I was unable to. Again without this place I have no clue where I'd be to this say. We as a community are very lucky to have this as a resource. Bryon is an amazing therapist and I couldn't be luckier to have him. He has helped me through some hard times and gas gave me very sound advice.

Place is always full no matter what time you show up. Pathetic staff.

Lisa @ the front desk is awesome. She's truly a kind soul to each and everyone who walks through the door. She has an awesome way with people. Generally when people are walking through the doors of house of mercy they… are not in the best of circumstances and are sometimes at the lowest points of their lives. She treats everyone with dignity and respect. House of mercy is lucky to have her. I hope she's recognized for her uncanny ability to make a person like myself feel un judged . Cm x

I understand the many rules that govern a facility such as this, however it seems to me to be overly punitive. Their attitude seems to be "if you don't like it, take you and/or your kids elsewhere. However one must… realize there are not a lot of options for these women/families. For instance while being quarantined due to Covid, they cannot leave their rooms, food (whatever food they choose to send) is brought to them. Children have no access to any food outside what is brought to them and only three times a day. Many of the women receive EBT benefits and must pay for food with them. They decided to allow, those who could afford it, to order food on New Years eve. However denied that opportunity to the women and children in quarantine. One would think or hope that the warden (resembles a correction facility) or director would make some special arrangements for these moms and their kids. Hopefully I'm proven wrong and they have made arrangements to brighten these children's new years eve.

They are awesome.e.