Island Crossing Counseling Services – Arlington

This place isn't just for people that are struggling with addiction, they also help with mental health. They have regular counselors, but they also have Therapists, as well they have classes you can participate in that… are really fun and very helpful! Great Place and Staff!!

I absolutely adored my counselor. Danika is by far the most genuine, sincere, compassionate person I have ever had the pleasure and sadness of sharing my issues and joys with, there is by far NO other counselor I have… ever been able to open to but her. The rest of the staff is just as equally amazing as she is. I have yet to meet someone there that I do not care for. I'm BLESSED to have been able to be a client of Danika's as well as a client of the whole ICCS family!

I’m writing this review as a close friend of Kaylee R., who has been a patient at the Smokey Point Methadone Clinic. I’ve seen firsthand how hard she’s worked to turn her life around. After giving birth in June 2025,… she went straight into treatment — never even went home — and completed a full 30-day inpatient program. When she and her baby were released, CPS was completely out of the picture because she did everything right. She got housing, stayed in treatment, and continued taking UAs at this clinic. Everything was fine until she relapsed — which anyone who understands recovery knows can happen. She went to her counselor Kim for help, being honest and trying to do the right thing. Instead of support, Kim told her she was a mandated reporter and then held a staff meeting to decide if they were going to report her to CPS over a dirty UA. CPS had been closed out, her child was not in danger, and she was still active in treatment. Yet they made a CPS report anyway. To me, that’s not treatment — that’s punishment. This woman has done everything to give her daughter a better life, and one slip shouldn’t erase all of that. Relapse is not neglect. Reporting a stable, loving mom to CPS for one dirty UA goes against everything a methadone clinic is supposed to stand for. These places are meant to help people heal and rebuild, not make them live in fear of being honest. What’s worse is that another patient in Kaylee’s same outpatient class also relapsed and had the same counselor — and wasn’t reported. That shows a serious lack of consistency and fairness. You can’t pick and choose when you want to call yourself a “mandated reporter.” Either the rule applies to everyone or it’s being used to target certain people unfairly. After what I’ve seen, I’ve completely lost respect for how this clinic, and especially Kim, handled this situation. Kaylee didn’t deserve that. She deserved understanding and guidance — not another trauma to deal with. I hope the staff at this clinic take a long look at how their actions are affecting the very people they’re supposed to be helping.

This is a good start for a treatment facility, my one piece of advice would be to encourage people to leave the clinic more often and have more support systems

This place saved my father's life. Emotionally, physically, spiritually. Meth stole over 30 years of his life. Island Crossing saved him & I'll be forever grateful.

Wonderful staff, ready to help in any situation regarding your health care needs.

This place is not here to help you. they are only here so that they get a good paycheck. They constantly make mistakes and don't do their part they don't fill out their paperwork like they're supposed to. Then if you… don't do something just exactly right, They treat you like a child and they punish you. they don't care how their decisions may affect a patient and or their family. They may have a nice facility. But they're not here to get you off drugs, they're here to keep you on them. Just keep on dosing !!!

Best Clinic I've ever been to! Amazing staff, Great security. They have lots of extra programs including primary care doctors, mental health, groups, transportation.

I've been associated with the methadone clinic for about eight years now and it's the best thing that ever happened to me. I wouldn't change it for the world. some of the counselors Are definitely just there for the… paycheck, which makes it very frustrating. When you really need help with something you're struggling with with your life. And they're not truly in it with their whole heart, but for the most part, most of the counselors are pretty good. I think I've had. Every one of them I've been there so long. And there are still some that still our counselors here. After all these years and they're amazing counselors. Take the good with the bad anywhere you go.the nurses for dosing are awesome over all its a wonderful place if your Struggling with addiction and you want to save your life. This place is great for helping you with addiction. Part of it and then you can focus on the rest of it. So you can better yourself and move on with your goals and dreams in life if you really want it. This place will definitely help you with that. 100%

If u truly want to help yourself,This place will support you and help hold u accountable but if u just looking for an easy ride this isn't the place

Very nice people who work at the clinic. Always helpful and caring. Thanks ICCS

Outstanding place! They care and really try to help and support every person that walks in.

One of the best clinics I've ever been to. Staff is very kind and helpful the counselors are amazing and the nurses show that they care.

Best clinic hands down. They help with much much more then methadone I can't even list all the services because they keep coming out with more every month it seems.

Great place for methadone treatment. Great friendly staff! They have so many groups and offer mental health and substance abuse counseling

Most of the employees are great! A few are fantastic!!! And a couple could use a crash course in customer service.

Really good if ur there for help in recovery. Top notch. If ur there for some other reason I would just leave and try somewhere else.

Serves its purpose

This place and the people who employed here are a Godsend and definitely should be recognized for all of the help they have and are and continue to give as well as provide. I personally am saying THANK YOU TO EVERYONE… AT ICCS YOU ALL ARE AMAZING!

I have been a patient here for years. The staff is great and the care I have received is great. I give it a 5+ rating!

They are all employees are nice and gets you out fast. And I'm happy they helped me out with getting hopelink rides on Saturday.