Guidance Care Center Inc – Key Largo

I should have wrote this review ages ago but I want to express my gratitude for the guidance care center in key largo, they have helped me tremendously. They are attentive, professional and are absolutely kind… individuals. The entire staff is always welcoming and supportive. I’m so thankful for Dr.Sandoval, Susan, Michelle, Denise, Laura and Sylvia. Each and every one of them has helped me in thoughtful ways. I’m so thankful I get to be a client here. They care and they will continue to always do their best. Incredible service and dedication to their community.

Professional Psychiatrists and staff who actively listen to your questions. Educated, experienced staff who have many resources available for a broad age range of clients. You feel your information is kept private and… confidential. My psychotherapist has a great sense of humor and I feel free to share any of my issues, without judgement. However, they could desperately use waiting room magazines from this century. 😉

the person that answers the phone with xt 7 is very rude

THEY STOLE MY CLOTHING.ONLY RETURNED TWO PIECES I FOUND OUT ONCE I WAS GONE.MAKE SURE U CHECK ALL UR CLOTHING BEFORE U LEAVE

I have been lucky to have had Cynthia , Susan and Bridget. That's the good news. Dont call with the phone number provided here. It's no longer valid. Just go in person. Needs work. There's people that care.

I been go to this place for therapy and seeing the dr every 3months for my meds....im lucky if he spends 10mins with me and rush me off with a prescription and see u in 2months ....and get paid good money from my ins.… He wrote me a letter consering my help in cooping with my problem un 2016 and it stated that i need this service animal to follow threw with my issue..NOW IN 2019 I ASK HIM IF I COULD HAVE AN UPDATED LETTER.AND HOS ANSWER WAS HE IS NOT ABLE TO DO THIS ....WHAT DOES HE MEAN HE NOT ABLE TO DO THIS..WELL IF IT PART OF GOING ON WITH LIFE AND NOT TAKING MORE MEDS WHICH O GUESS HE RATHER DO ...I REALLY NOW HAVE TO GO THREW MY THERAPIST SUSANWHICH TELLS ME SHE NWVER KNEW I NEEDED A SERVICE DOG ..SHE IS THE ONE WHO TOLD ME IN 2016 THAT THE DR. SANDOVAL HAS TO DO ..NOW HE IS TELLING ME A THERAPISTS NEEDS TO DO IT WITH SEVERAL SESSION ...SHE DIES BOT THINK OR WANT TO LOSE HER LICENCE BY HELPING ME ....THEY ARE UNBELIEVABLE..THERE ALL ABOUT GETTING MONEY

Disheartening. Don't waste your time if you are trying your hardest to better yourself. Arrogant and ignorant to say the least. Let's just say I would of been better off NOT WALKING in the door.

Y'all need a new front desk lady. Lol. Rolling her eyes at me is not acceptable.. Vanessa is amazing and I can't wait to see the Dr. The front desk lady does indeed have a huge attitude.

I had an experience with this place i was asisting help for a patiant, i have to say the receptionist Laura as i was speaking with her made the worst experience in an office as a receptionists i have ever had! She has… no patiance no compasion and is very rude.... when i had another doctor calling their office for referal the phone was actually off the hook the receptionist ignored the call, so I got the doctor on my personal cell phone to speak with Laura and she was rude and hung up the phone on the doctor so we left and got no treatment. So I had to give a star to rate it but this does not even deserve one star!!!

I've been going here for over a year and am shocked and saddened by the incompetence in this office. It's so unfortunate that this place is the only place accepted by my insurance in the upper keys. Yes, it's cheap...… But you get what you pay for: subpar service by bottom of the bin doctors who have probably been disqualified from working at quality establishments. I saw Dr. Sandoval for 7 months. In that short time span, he messed up my meds 5 times. Wrong dosage, wrong number of pills, even wrong medicine! Once, they scheduled an appointment for me that happened after two days of my meds running out. I experienced horrific withdrawal bc the doctor refused to prescribe two days of meds to correct his mistake. Also, because of his errors it created a nightmare with my insurance company bc they refused to pay for my meds twice in one month, correcting the drs mistake. I have since started seeing the other dr there: Dr. Conte. He is no better. When asked what side effects my meds cause, he told me to read the pharmacy printout bc he was not knowledgeable and didn't have the time. He shrugged off serious side effect complaints such as trouble breathing and did not give answers to which med caused which symptoms. Further, he prescribed medication that was unnecessary, expensive and had horrible, permanent side effects. When I called to make an appt sooner bc I was having a very difficult time with my meds, the always-rude receptionist told me I couldn't get in for over two months. This place is terrible. I don't believe anyone there actually cares about the patients, and I am going to find a new dr in Miami, even though I have no transportation. I do not recommend this office to anyone as it is obvious they cut every corner they can to make more money.