Elizabeth Layton Center – Ottawa

Place is awful and they're rude to all and talk about clients behind their backs

A team that truly cares about mental health and goes above and beyond with wrap around support!

Would give zero stars if I could. I take my grandma here and every single time they mess up an appointment. First of all, you can’t just schedule and appointment. You have to set a day to call in and then they’ll… schedule an appointment for that week and rarely will actually have an openings so you have to rearrange your schedule to fit theirs. We shows up for our appt for 10am Monday only to be told our doctor isn’t in on Mondays. The front desk lady Vickie made another appt for 10:40 the same day. We came back and then she said she scheduled it wrong and we’d have to come back tomorrow. Every time it is a disaster. The handicap parking is a tripping hazard. My grandma is in a walker and all of the torn up bricks make it impossible for her to get out at the handicap spot. Their main building has been under construction for 6 months and it’s extremely inconvenient. Every time we’ve had an issue with the schedule they act annoyed and inconvenienced even though they set the schedule?? If there was another option in town, we would not come here. It’s so stressful on older people to have to leave their homes only to be sent back and forth all morning and stressed out by their doctors office. I thought their goal was helping people but this place only makes life harder most times.

I don't understand why all these people are saying bad things about this place. They are great people. They do their job amazingly, If the people at the front desk have an attitude and treat you rudely, don't sit back… and be quiet address it. Tell him how it is. That's how it goes otherwise. Elizabeth Leighton center. Is a great facility and they help everyone with their mental health.

Everyone is super helpful and very caring.

The people in the front are rude and act like they don't have time for people. And the funny thing is that there job is to help answer questions and check people in. I would not recommend this place to anyone. And Kim… woods is worse then the ones in the front. So rude and disrespectful. I don't even know how she still has a job. People come here to get help and are made to feel even worse when trying to check in. You all have to do better

You call for an appointment and they won’t schedule it or call you back.

Poor management.

Although the therapist are fantastic, the front staff are very curt and have no time for more than setting appointments. They would rather chat amongst themselves than listen to really see what they can do to help.

It helps a lot

People are understanding to your needs

Case manager are rude and YELL at kids

They messed my meds up so bad and the case management was a nightmare and even sadder the therapists weren't much better. But they did get 1 star because they have a great DBT Therapy Class - but it does cost.

Helpful,friendly ppl

Theý have always been there to help u out in anýwaý they can. They treat eveyone with the upmost respect also.