Northstar Recovery Center – West Springfield

Northstar Recovery Center – West Springfield

1319 Riverdale Street, West Springfield, Massachusetts, 1089

Accepts Insurance

4.9★★★★★58 total reviews

TREATS

Substance use disorder
Mental health

LEVELS OF CARE

Detox · PHP · IOP · Outpatient

INSURANCE

Accepts insurance

Aetna · BCBS (Blue Cross Blue Shield) · Cigna Healthcare · Harvard Pilgrim Health Care · and 7 more

Also accepts private pay

Private
Facility type
5
levels of care
Joint Commission
Accredited by
Hampden County
County
Yes
Telehealth offered

About Northstar Recovery Center – West Springfield

Northstar Recovery Center is located at 1319 Riverdale Street in West Springfield, within a few minutes of Chicopee and Springfield. People travelling from Chicopee, Springfield, Holyoke and Agawam are all inside 6 miles. West Springfield sits in Hampden County, and the county’s own provision is limited enough that this site draws from a wide area.

Northstar Recovery Center provides intensive outpatient and outpatient care. Approved medication runs alongside counseling, which is what medication-assisted treatment means in practice. Sessions can be held remotely where travel is difficult. The facility works with veterans and military families. Licensing sits with the Massachusetts Bureau of Substance Addiction Services, alongside federal SAMHSA registration.

Key Facility Details

  • Federal Registration: Listed in the federal treatment register, the national inventory of licensed treatment facilities.
  • State Licensing: Licensed by the Massachusetts Bureau of Substance Addiction Services. Licensure is a legal requirement for behavioral health facilities operating in Massachusetts.
  • Accreditation: The Joint Commission
  • Levels of Care: Intensive Outpatient Program (IOP), Outpatient Services, Medication-Assisted Treatment.
  • Location: West Springfield, Massachusetts, Hampden County
  • Phone: 888-311-0911

Key Facility Details

Levels of care
Detox, PHP, IOP, Outpatient, Telehealth, Aftercare
West Springfield, MA
1319 Riverdale Street, 01089
  • Primary focusAlcohol, Opioids, Stimulants, Nicotine and tobacco
  • Programs forSeniors, Young adults, Women, Men, Couples
Team
SW
Steven WindwardCo-founder
SL
Samuel LockardCo-founder
HP
Hayley Pepin, LICSWVP Clinical Operations
AB
Adam BartlettDirector of Admissions
JN
Jay NassOperations Coordinator
AD
Ashley DunnProgram Coordinator

Facility Type

Private RehabSmoking and Vaping PolicySmoking Friendly RehabVape Friendly Rehab

Licensing and Accreditation

Joint Commission Accredited RehabJoint CommissionAccreditedAn independent US body that inspects healthcare organisations against national safety and quality standards. Accreditation is voluntary, costs the facility money, and is renewed every three years.
Health Department LicensedHealth DepartmentLicensedLicensed by the state or county health department, which inspects premises, safety and clinical standards. Required to operate.
SAMHSA ListedSAMHSAListedThe facility appears in the federal treatment locator maintained by the Substance Abuse and Mental Health Services Administration. It is a record that the facility exists and reports its services, not an assessment of quality.
State Addiction Agency LicensedState Addiction AgencyLicensedLicensed by the state agency responsible for substance use treatment. Required to operate, and involves inspection of premises, staffing and clinical practice.
State Licensed RehabState AuthorityLicensedHolds a current licence from the state authority that regulates treatment providers. Licensing is a legal requirement to operate, not a mark of distinction.

Northstar Recovery Center – West Springfield Detox and Rehab Services

What Northstar Recovery Center – West Springfield offers is intensive outpatient and outpatient care. Day programming is scheduled, with evenings spent at home. Confirm what a program covers before committing to it. What suits one person will not suit another, so ask directly.

Only one side is covered here, so ask directly if both are needed. Medication and talking treatment run together under clinical oversight. It is reasonable to ask how progress is reviewed and by whom. Ask what happens if the recommended level of care is not available immediately.

Levels of Care

Aftercare and Continuing CareClonidine and Lofexidine DetoxContinuing CareDetox by SubstanceDetox CentersDischarge PlanningEvening TreatmentIntensive Outpatient Program (IOP)Online Rehab and TelehealthOutpatient MAT ClinicOutpatient RehabOverdose Prevention EducationPartial Hospitalization Program (PHP)Post-Treatment Follow-UpRecurrence PreventionWeekend Rehab

Substances and Addictions Treated

Adderall RehabAlcohol Medication TreatmentAlcohol Only RehabAlcohol RehabBeer Addiction TreatmentBinge Drinking TreatmentCarfentanil RehabCodeine RehabConcerta RehabDexedrine RehabFentanyl Patch (Duragesic) RehabFentanyl RehabHeroin RehabHydrocodone RehabHydromorphone (Dilaudid) RehabIllicit OpioidsLiquor Addiction TreatmentLortab RehabMeperidine (Demerol) RehabMethadone Misuse TreatmentMorphine RehabNicotine and Tobacco TreatmentNitazene RehabNorco RehabOpioid RehabOxycodone RehabOxyContin RehabOxymorphone (Opana) RehabPercocet RehabPrescription OpioidsPrescription Stimulant RehabRitalin RehabRoxicodone RehabStimulant RehabSuboxone Misuse TreatmentTapentadol (Nucynta) RehabTramadol (Ultram) RehabVicodin RehabVyvanse RehabWine Addiction Treatment

Mental Health Disorders Treated

Co-Occurring Mental Health ConditionsDepression and AnxietyDepression and TraumaMental Health ConditionsMental Health TreatmentPsychiatric Medication ManagementTrauma Treatment

Counseling and Therapy

12 Step RehabAddiction CounselingBrief InterventionCognitive Behavioral Therapy (CBT)Counseling and TherapyCouples CounselingEvidence-Based TherapyFamily TherapyGroup TherapyIndividual TherapyMotivational InterviewingTrauma Therapy

Specialized Programs

Adult RehabCouples RehabMen's Dual Diagnosis RehabMen's Outpatient RehabMen's RehabMen's TelehealthMen's Trauma RehabMen's TRICARE RehabSenior IOPSenior MATSenior Outpatient RehabSenior PHPSenior RehabSenior SuboxoneSenior TelehealthTrauma Informed RehabTrauma Survivor ProgramsWomen's Dual Diagnosis RehabWomen's Outpatient RehabWomen's RehabWomen's TelehealthWomen's Trauma RehabWomen's TRICARE RehabYoung Adult Rehab

Northstar Recovery Center – West Springfield Address, Location and Contact Information

The site is at 1319 Riverdale Street in West Springfield, Massachusetts, 1089. This address falls in Hampden County. The catchment reaches beyond the city itself. Confirm what a program covers before committing to it. What suits one person will not suit another, so ask directly.

Phone ahead about parking, access and what the first appointment covers. If getting there is hard, ask about a remote first appointment. Establishing what happens after the program ends is worth doing early. Ask how the program handles someone who has been through treatment before.

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How Much Does Treatment at Northstar Recovery Center – West Springfield Cost?

A cash price for rehab in Massachusetts is usually between $1,890 and $6,300 for a week of medical detox, between $9,000 and $18,000 a month for a partial hospitalization program, between $3,500 and $12,000 a month for an intensive outpatient program and between $1,500 and $6,000 a month for standard outpatient care. No price list for Northstar Recovery Center could be found at the time of writing, so the state figures are an estimate.

Likely included at Northstar Recovery Center: medical monitoring, the intake assessment, group therapy and individual counseling. Not safe to assume: specialized therapies such as EMDR, plus medication. Contact the facility for a price based on your needs.

Payment Options

Self Pay Rehab

Insurance Accepted

TRICAREMedicaidAetnaCigna HealthcareBCBS (Blue Cross Blue Shield)Humana

Medications Offered

Alcohol Addiction MedicationBuprenorphine MaintenanceBuprenorphine Maintenance Rehab That Takes InsuranceBuprenorphine Maintenance Rehab That Takes MedicaidClonidine DetoxClonidine Detox That Takes InsuranceClonidine Detox That Takes MedicaidContracted PrescriberContracted Prescriber Rehab That Takes InsuranceContracted Prescriber Rehab That Takes MedicaidDisulfiram (Antabuse)Disulfiram (Antabuse) Rehab That Takes InsuranceDisulfiram (Antabuse) Rehab That Takes MedicaidMedication Assisted Treatment (MAT)Naltrexone Recurrence PreventionNaltrexone TreatmentNaltrexone Treatment That Takes InsuranceNaltrexone Treatment That Takes MedicaidOral NaltrexonePrescriber AccessPsychiatric MedicationSuboxoneSuboxone and BuprenorphineSuboxone and Buprenorphine Rehab That Takes InsuranceSuboxone and Buprenorphine Rehab That Takes MedicaidSuboxone Rehab That Takes InsuranceSuboxone Rehab That Takes MedicaidSubutexSubutex Rehab That Takes InsuranceSubutex Rehab That Takes MedicaidVivitrol ShotVivitrol Shot Rehab That Takes InsuranceVivitrol Shot Rehab That Takes Medicaid

Support Services

Case ManagementHousing and Employment SupportHousing AssistancePractical SupportRecovery Support ServicesSelf Help GroupsSuicide Prevention ServicesWaitlist Interim Services

Dual Diagnosis Treatment

Alcohol and ADHDAlcohol and AnxietyAlcohol and Bipolar DisorderAlcohol and DepressionAlcohol and TraumaCo-Occurring Disorder TreatmentCo-Occurring Disorder Treatment That Takes InsuranceCo-Occurring Disorder Treatment That Takes MedicaidDrugs and ADHDDrugs and AnxietyDrugs and Bipolar DisorderDrugs and DepressionDrugs and Trauma

Assessment and Testing

Addiction EducationAddiction ScreeningAlcohol TestingAlcohol Testing That Takes InsuranceAlcohol Testing That Takes MedicaidComprehensive Addiction Assessment That Takes MedicaidComprehensive Mental Health AssessmentComprehensive Mental Health Assessment That Takes InsuranceComprehensive Mental Health Assessment That Takes MedicaidDrug and Alcohol TestingEducation ProgramsMental Health ScreeningOral Fluid Drug TestingScreening and AssessmentTobacco Use ScreeningUrine Drug Testing

Key Locations Served Near You

Northstar Recovery Center – West Springfield

1319 Riverdale Street, West Springfield, Massachusetts, 1089

Accepts Insurance

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Northstar Recovery Center – West Springfield

1319 Riverdale Street, West Springfield, Massachusetts, 1089

Accepts Insurance

Northstar Recovery Center – West Springfield — Compiled From Public Records

Recorded credentials for this listing, drawn from public records rather than confirmed firsthand by our editorial team:

Health Department LicensedJoint Commission Accredited RehabSAMHSA ListedState Addiction Agency LicensedState Licensed Rehab
Unclaimed — no one from this facility has claimed this listing. Claim this listing
Last updated 1 October 2026.

Northstar Recovery Center – West Springfield Reviews and Ratings

Questions worth keeping in mind while reading Northstar Recovery Center reviews: Was the assessment explained clearly? Were costs set out early? Was there a plan for after treatment?

Accounts that address points like these are usually the most informative.

4.9
★★★★★
58 reviews on Google
525
40
30
20
12
Breakdown of the 27 most recent reviews with text
★★★★★
Shanna Hammond2 months ago

It was my first time here, all the staff were nice, caring, attentive and helped me through so much. The structure of groups was great and the building itself is very nice. I recommend it to anyone looking for a… detox/recovery program.

★★★★★
Herminio Vizcarrondo4 months ago

Very kind people that will help you if you wanted, i am very fortunate to be with people who will help me if I'm in need, from your dear friend Herrrminio.

★★★★★
Haley Perron5 months ago

Great community, great staff

★★★★★
Steven Mauro6 months ago

Northstar Recovery is superior to many other recovery programs.Their approach to recovery is incredible. I highly recommend them

★★★★★
Daniel Lucia6 months ago

I have nothing but great things to say about Northstar and their staff. It you’re struggling and want/need to make a change, this is the place!!

★☆☆☆☆
Helene Zr6 months ago

Terribly rude staff. Only come if you like being bullied.

★★★★★
Bethany Singleton8 months ago

Clean, safe facility filled with community, expertise, and decades of collective sobriety and experience. An amazing group that helped my loved one get and stay sober. Highly recommend!

★★★★★
Lesvia Gonzalez10 months ago

Best counselors in the entire region, amazing experience in which I found a family.

★★★★★
Thomas Cefaratti11 months ago

Wonderful place. Helped me in my recovery from alcohol addiction. Hands down the best staff anyone could ask for.

★★★★★
Carlos Perez1 year ago

This place was heaven sent for me,It saved my life literally I was going through a dark place in my life and with the help of God in North Star I’m trying to put the pieces back together. Thank you North Star and I love… you guys. This place is amazing with amazing people that work there. They’re like angels to me that help me guide my life

★★★★★
Alissa Drost1 year ago

Northstar is great and really offers you all of the help you need through early sobriety and prepares you with plenty of information on how to move forward in your recovery after treatment. All of the staff is… incredibly helpful and the groups are amazing

★★★★★
David Bartini1 year ago

Excellent organization. The staff is amazing! They are very professional, empathetic, honest and supportive. The facility is spacious, comfortable and very welcoming. I highly recommend Northstar Recovery if needed!

★★★★★
Jessica Henehan1 year ago

Calling Northstar was the best phone call I ever made. I knew I needed something more for my recovery I just didn't know what it was and I found it at Northstar. At Northstar you will build the foundation you need to… continue healing and growing in your recovery. I am so appreciative of the staff and everything I've learned here. If you are struggling and need help and don't know where to begin this is where you need to be.

★★★★★
Kwantasia Harris1 year ago

Northstar is a beautiful place with amazing staff. I am very comfortable here and so grateful to have found Northstar. My experience here so far has been wholesome and exciting, between laughing with peers and groups… with staff I am truly blessed. Karen , I want to thank you for always showing up for me and supporting me during my journey. You are beyond sweet & the best person to talk with . Thank you Adam, Karen, & Jay 😊. You guys are truly amazing!!

★★★★★
Andrew C1 year ago

Northstar gave a very comfortable facility that will make you feel at home and a happy, welcoming, very qualified staff that will help you in whatever way they can in your recovery and any other needs you may have!

★★★★★
Kevin McLoughlin1 year ago

Northstar has been a great part of my recovery. Everyone has been very supportive

★☆☆☆☆
WillCo RogerThat1 year ago

Rude staff. Especially the big ones.

★★★★★
Constance Sullivan2 years ago

I’m incredibly grateful for my experience at Northstar. From the very beginning, the staff made me feel welcome and safe, helping me get started in the program quickly when I needed it most. The atmosphere was calm and… supportive—just what I needed during such a vulnerable time. My clinician, Karen, was compassionate, knowledgeable, and truly invested in my recovery. She helped me dig deep and find the tools to not only stay sober but grow stronger. The support from both peers and staff was constant and genuine, and it didn’t stop after I completed the program—Northstar has continued to be a source of strength and encouragement well beyond graduation. I’m now 6 months sober, and I couldn’t have done it without the foundation and support I received here. Thank you, Northstar!

★★★★★
Zach Etschman2 years ago

This place is very clean and accommodating! The staff is very friendly, lovint and kind. They are knowledgeable in mental health and addiction recovery center. I was able to overcome childhood and adult trauma here. God… is doing great things here!

★★★★★
Richard Furioni2 years ago

I have been a addict for a long time and I have always tried a million and a half different ways why I did it wrong this time and for once I took the chance to go to groups at Northstar and it has changed my life for… the better 100 percent

★★★★★
Dominic DeSantis2 years ago

The team at Northstar helped me dig out of one of the worst times of my life. The life skills I learned here will stay with me forever. From the owners to the therapists + recovery specialists everyone here is extremely… knowledgeable and professional. Special shoutout to my therapist Karen who was kind, understanding and proactive in helping me with my recovery!

★★★★★
Kathleen Callahan2 years ago

Northstar has been a shining light in a difficult period for our family. They treat the clients with dignity and respect supporting them through their entire journey. The staff don't just treat the clients. Families are… welcomed with open arms into the family program. There are not enough words to express our gratitude for Northstar and the staff that are there.

★★★★★
Kenneth Trudel2 years ago

My name is Ken. I came to Northstar so vulnerable and scared. I knew I was at a life-changing crossroad. Northstar showed me I mattered and that I was worthy of a beautiful life. Each and every counselor was so caring… and educated me and gave me tools to succeed that I carry with me every day. I am Patty his wife and I cannot express enough, how grateful I am also to Northstar. Not only did they care about my husband‘s recovery, but they cared about me as well. And even though my husband is done with treatment there, he gets to go to alumni night Meetings still And the support of that fellowship is so special. Northstar is a blessing.

★★★★★
Deb Furioni2 years ago

Being a parent of an addict is something I never thought would be my life. My child has been struggling with addiction for close to 20 years. He’s been in and out of detox without success. This last time after detox he… was sent to North Star. This was the best thing that could have happened! North Star is like a family to him and it finally clicked, he is living a sober life. The support they provide is amazing to the client and the family. I would highly recommend this program to anyone struggling with addiction. Thank you North Star for being there for us!

★★★★★
Bruce Glenny2 years ago

NorthStar is an excellent environment for our loved ones who are seeking help with addiction. The entire staff is caring, kind and very helpful. They go well beyond what is expected to help each person. I give NorthStar… at least 5 stars.

★★★★★
N Beau06162 years ago

After getting out of rehab and coming here has been the best experience ever , it has helped me stay on track with my recovery. I def recommend this to anyone in need of help!! Thank you NorthStar!!

★★★★★
carlos ryan2 years ago

Northstar has truly been a godsend. The staff is super friendly and takes time to learn everyone's name. They say good morning and make you feel welcomed. The groups are fantastic. They also offer yoga and sound healing… groups. They explore different styles of recovery so that everyone can find what works for them. I highly recommend them to anyone looking for help. There is a path to recovery and they will help you find yours.

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Ratings and reviews from Google, collected 22 September 2026. RehabSeekers does not edit or remove them.

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