Care Clinic – Flagler Beach

Dr. Teresa Hicks is amazing and I would suggest anyone to go here if you are struggling with your mental health she is compassionate, kind, very knowledgeable and has the power to put you at ease at every appointment!

I've seen two providers here and they are both incredibly knowledgeable and helpful. I appreciate that I can do these appointments virtually.

My NP is wonderful. However, they owe me 160 dollars that they took out of my account when my EOB says I owe nothing as I have met my out of pocket. They will not call me, my calls to them go to voice mail and any… emails are also not responded to. After receiving this response there was also an email stating a 40 dollar refund. When I checked my bank all money that has been kept since I started seeing your practice, which is a few months at 160 dollars, all the money had been refunded. Your response was not accurate because if you had checked further you would have seen that indeed I had met my OPP. This is fully confirmed by my EOB. Yes you are not responsible for the insurance company and how the claims are handled but you are responsible for taking the information they have sent you stating what my responsibility is and not charging me more. And also having to call and email several times in order to receive the refund I was due.

RUN AWAY.. DONT WASTE YOUR TIME HERE. JENNIFER in ADMISSIONS lied straight away. This place is a joke

Listens and interacts well with patient. Asks the right questions to get to the place they need be.

I recently moved to FL and was seeking out help with medication management to continue treatment I had already been receiving in my prior state. I liked the idea of tele-health as my previous providers had made the same… switch and I found it highly convenient. I will say, this place has been an absolutely horrendous nightmare to deal with. Although my actual provider is very personable and caring, she is likely far removed from the logistics of how this company works. The customer service is bleak, if not nonexistent. I, on numerous occasions have called multiple times a day for days on end to get a hold of someone without any response to voicemails or emails. This is entirely bizarre to me as the company runs on a virtual platform. I was charged out of pocket for my evaluation and followup appointment ($450) despite having 100% medical coverage. After contacting my insurance it was found that they never even attempted to bill my insurance in the first place. My insurance representative has had to jump through outrageous hoops to get in contact with the company to resolve a slew of issues with this company. Even she is appalled at the utter lack of communication. I waited quite some time for my first follow up, only to have it cancelled as I was logged in virtually because I had not paid in full beforehand; this was never made clear as a policy. My prescription also requires urine drug screening every 2 weeks and then monthly, you are required to pay out of pocket and order one each time before your set appointment date (no insurance coverage option provided). Every single encounter has brought me to tears out of shear frustration. 100% the absolute worst medical care experience I have EVER received in my life. Don't waste your time and money, and save yourself the stress by going literally anywhere else.

Amazing staff! Best customer service ever (Simmeron), and best P.A (Amanda)! Thank you for your kindness ♥️♥️♥️

Amazing staff, very precise, understanding and welcoming to new patients and very professional, quick handling of problems to solve… Thank you so much

I just wanted to share my experience with Care clinic. They are the best clinic that I've ever went to for suboxone. They were very understanding they did whatever they could to help you. I would totally recommend them… to anybody that is looking for a new Suboxone place. I've been to treatment centers in New York South Carolina and two in Florida and they are by far the best that I've ever went to they do whatever they can and I mean that I would totally suggest them to a new patient also the receptionist that you talk to when you are a new patient Billy she was wonderful she was a very nice lady and she just made everything go so easy for me and I really appreciate it. Also I got my medication in an hour I think. I totally would recommend it